BUG: Quickstart video problem

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This post has 6 Replies | 3 Followers

Posts 52
Rod | Forum Activity | Posted: Sat, Nov 3 2018 10:11 AM

Tried watching the quickstart videos this morning and received the error, "We couldn't access the media you're trying to play."  I watched several videos without problem but received the error message while trying to watch "Getting Ready to Study: Survey the Desktop".

Internet speed is at 177 Mbits/sec on a 2017 Macbook pro so speed is not an issue and I am having no other internet issues.

Posts 3219
Forum MVP
PetahChristian | Forum Activity | Replied: Sat, Nov 3 2018 10:39 AM

Sorry, Rod. It's a Mac issue.

Posts 52
Rod | Forum Activity | Replied: Sat, Nov 3 2018 12:35 PM

It plays most videos but won't play some at all? 

That's not Mac issue... that's a bug that only affects the Mac OS.

The software is supposed to work on a Mac without issue.

Posts 80
Bruce Lundquist | Forum Activity | Replied: Tue, Nov 6 2018 2:53 PM

I'm getting the same exact error for this one video. Is there a solution to this?

Thanks and God bless.

Apple MacBook Pro 16G macOS Mojave version 10.14.4 Beta
Logos Bible Software 8.3 - 8.3.0.0034
http://fcov.org (Faith Church of the Valley)

Posts 2408
David Ames | Forum Activity | Replied: Tue, Nov 6 2018 3:01 PM

None of mine play on my PC but they work fine on my Android Tablet so I watch them there.  [Tried the fix support sent me and that did not help] 

Posts 2
Paul Barker | Forum Activity | Replied: Tue, Nov 6 2018 3:49 PM

I’m having the exact same issue on Mac and on mobile. Could really use a fix. 

Posts 2
Paul Barker | Forum Activity | Replied: Wed, Nov 7 2018 3:23 AM

Hi Folks

Just a quick workaround. I was able to access the missing video via the Logos web app at app.logos.com. I've logged a call with support about the issue in the application and on mobile, but at least I can get on learning Logo 8 now.

Blessings

Paul

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