Authentication at support.logos.com

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Lew Worthington | Forum Activity | Posted: Mon, Nov 5 2018 6:42 AM

After watching the excellent videos at https://support.logos.com/hc/en-us/articles/360018345231-Logos-8-Academic-and-Theologian-Study-Series I wanted to click "Yes" to "Was this article helpful", but when I clicked the "Yes" button, I was told that I needed to login. However, the authentication popup would not accept my credentials. Does support.logos.com require a separate id/pw? If not, shouldn't it accept my normal logos.com credentials?

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Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Nov 5 2018 11:57 PM

Hi Lew

Glad you found the videos useful - I've asked someone to look into the issue with authentication

Graham

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PetahChristian | Forum Activity | Replied: Tue, Nov 6 2018 2:37 AM

It looks like the support articles are handled by Zendesk. I have third-party cookies disabled, which affects Zendesk from setting and using a cookie with my Logos credentials.

Right now, that only seems to impact indicating whether or not a support article is helpful, which didn’t seem important enough to get authentication to work on that site.

Posts 4834
DIsciple II | Forum Activity | Replied: Tue, Nov 6 2018 2:45 AM

I did not know this site existed. Where did you find it? Is it geared towards Logos 8?

Lew Worthington:

After watching the excellent videos at https://support.logos.com/hc/en-us/articles/360018345231-Logos-8-Academic-and-Theologian-Study-Series I wanted to click "Yes" to "Was this article helpful", but when I clicked the "Yes" button, I was told that I needed to login. However, the authentication popup would not accept my credentials. Does support.logos.com require a separate id/pw? If not, shouldn't it accept my normal logos.com credentials?

Posts 21635
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 6 2018 2:51 AM

doc:
I did not know this site existed. Where did you find it? Is it geared towards Logos 8?

If you click "Support" you can "visit the Logos training center"

That gets you to here from which you can access the training area

which includes the video series mentioned and a lot of other articles

It is geared towards Logos 8 - I haven't checked fully to see if it is only Logos 8 material.

Posts 4834
DIsciple II | Forum Activity | Replied: Tue, Nov 6 2018 3:35 AM

Thanks Graham, I hadn’t come across support.logos.com previously.

Graham Criddle:

doc:
I did not know this site existed. Where did you find it? Is it geared towards Logos 8?

If you click "Support" you can "visit the Logos training center"

That gets you to here from which you can access the training area

which includes the video series mentioned and a lot of other articles

It is geared towards Logos 8 - I haven't checked fully to see if it is only Logos 8 material.

Posts 21635
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Nov 7 2018 9:47 AM

Lew Worthington:

After watching the excellent videos at https://support.logos.com/hc/en-us/articles/360018345231-Logos-8-Academic-and-Theologian-Study-Series I wanted to click "Yes" to "Was this article helpful", but when I clicked the "Yes" button, I was told that I needed to login. However, the authentication popup would not accept my credentials. Does support.logos.com require a separate id/pw? If not, shouldn't it accept my normal logos.com credentials?

This problem should be fixed now.

Posts 775
Lew Worthington | Forum Activity | Replied: Wed, Nov 7 2018 10:12 AM

Super, Graham! Thanks for catalyzing the effort. I don't have time now, but I will check it out later.

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