Bug: some note anchors not working

Page 1 of 1 (8 items)
This post has 7 Replies | 2 Followers

Posts 40
Timothy Lovegrove | Forum Activity | Posted: Mon, Nov 5 2018 11:13 AM

Screenshot shows a sample of the problem: The note correctly anchors to Acts 18:23, as well as John 16:12. But it refuses to anchor to Acts 18:24, or Acts 18:26. I've deleted and re-anchored it multiple times, closed and re-opened the program, check in different Bible versions, etc. 

Posts 21916
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Nov 5 2018 1:45 PM

Timothy Lovegrove:
The note correctly anchors to Acts 18:23, as well as John 16:12. But it refuses to anchor to Acts 18:24, or Acts 18:26.

I've just created a note on Acts 18:23 and then tried to add an anchor point to Acts 18:24. And it seems to works fine. I've also added an anchor to Acts 19:1. The strange thing - in my case - is that while all the anchors seem to be added there is no icon indicating this on 18:24

But it looks as though you can't even add the anchor. Is that the case?

And are you running on Windows or Mac?

Posts 786
Jack Hairston | Forum Activity | Replied: Mon, Nov 5 2018 1:52 PM

The lack of an anchor happened to me also. When I deleted the anchor and created a new one on that verse, it worked properly.

Posts 513
David P. Moore | Forum Activity | Replied: Tue, Nov 6 2018 5:29 PM

Timothy Lovegrove:
But it refuses to anchor

I've been having similar problems while using the web app. Several days ago I added a note to Ps128:1 and have been trying to add an anchor to Ps128:5 and Ps:128:6, and I'm still waiting for it to show up. I've even deleted and added several times. 

Posts 40
Timothy Lovegrove | Forum Activity | Replied: Sun, Dec 2 2018 10:52 PM

Hi Logos - this is still a problem! Once again I have notes anchors that show up correctly at some verses and refuse to show up at others. (this note, for example, shows up at Acts 19:17, not at at v.28 or v.35)

Posts 60
LogosEmployee
Ed Ball (Faithlife) | Forum Activity | Replied: Mon, Dec 3 2018 4:24 PM

Thanks for the report. I can reproduce the issue in the most recent post and I'm investigating.

Posts 60
LogosEmployee
Ed Ball (Faithlife) | Forum Activity | Replied: Tue, Dec 4 2018 1:15 PM

Thanks again for the report. We are failing to display icons for notes with multiple reference anchors when the references are close to each other. This should be fixed in time for Logos 8.2.

Exception: A note with anchors on adjacent verses (e.g. Acts 18:23 and Acts 18:24) will still have only one note indicator, as though the note was only on Acts 18:23-24.

Posts 2630
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jan 21 2019 3:37 PM

Timothy Lovegrove:

Screenshot shows a sample of the problem: The note correctly anchors to Acts 18:23, as well as John 16:12. But it refuses to anchor to Acts 18:24, or Acts 18:26. I've deleted and re-anchored it multiple times, closed and re-opened the program, check in different Bible versions, etc. 

This has been fix in 8.2.

Page 1 of 1 (8 items) | RSS