Today I got a 6.+ GIG update. After the update I had fewer books and NO NOTES. I can get my notes on the online version, but not on my desktop version. What happened, and what do I need to do? I had just added quite a few notes on 1 Peter a couple of days before today's big update. They do not appear today after the update on the desktop.
David Lemmons:Today I got a 6.+ GIG update.
I'm assuming you didn't make a purchase that resulted in a 6+GB update!
You would see this sort of behaviour if you logged in to Logos using a different account to normal - triggering a download of a complete set of (different) resources and changing what notes you had / were displayed. Is it possible that you have done this at all?
If not I would recommend contacting Customer Services to get their advice. They can do a couple of things that we can't do on the forums:
Their contact details are at https://www.logos.com/contact
Thank you Graham. I did as you suggested today. Made a call and all is well now. I have notes back. I love the new notes function. It is a WINNER for me. Notes attached to the Bible text is my main use for them and it is quite easy to do now.
Hi David
Glad It is working and you are enjoying the new Notes Tool
Graham