Update, then NO Notes on Logos 8 Desktop

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Posts 24
David Lemmons | Forum Activity | Posted: Mon, Nov 26 2018 2:58 PM

Today I got a 6.+ GIG update. After the update I had fewer books and NO NOTES. I can get my notes on the online version, but not on my desktop version. What happened, and what do I need to do? I had just added quite a few notes on 1 Peter a couple of days before today's big update. They do not appear today after the update on the desktop.

Posts 21731
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Nov 26 2018 3:03 PM

David Lemmons:
Today I got a 6.+ GIG update.

I'm assuming you didn't make a purchase that resulted in a 6+GB update!

You would see this sort of behaviour if you logged in to Logos using a different account to normal - triggering a download of a complete set of (different) resources and changing what notes you had / were displayed. Is it possible that you have done this at all?

If not I would recommend contacting Customer Services to get their advice. They can do a couple of things that we can't do on the forums:

  1. Check activity on your account
  2. Gain remote access to your computer - with your permission - and investigate directly what has happened

Their contact details are at https://www.logos.com/contact 

Posts 24
David Lemmons | Forum Activity | Replied: Tue, Nov 27 2018 1:55 PM

Thank you Graham. I did as you suggested today. Made a call and all is well now. I have notes back. I love the new notes function. It is a WINNER for me. Notes attached to the Bible text is my main use for them and it is quite easy to do now.

Posts 21731
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 27 2018 2:05 PM

Hi David

Glad It is working and you are enjoying the new Notes Tool

Graham

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