logos 7 stops working even before it uploads

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Posts 18
Melissa Ennin-Anagbo | Forum Activity | Posted: Thu, Nov 29 2018 4:55 AM

i just migrated to logos 7.  it has already crashed more than 50 times in 4 days.  i cant use it at all.  it doesnt even finish loading.  

Posts 1458
Forum MVP
Levi Durfey | Forum Activity | Replied: Thu, Nov 29 2018 5:04 AM

Hi Melissa,

I am sorry you are having trouble with Logos crashing, but more details are needed to diagnosis the problem. Could you post the error logs please? Just follow the link in my signature for Mac or Windows and follow the instructions there. Then post the logs in this thread.

How To Get Logs - macOS or Windows

Posts 7837
LogosEmployee

The crash may be occurring because your Temp folder is full.

Please open Explorer to C:\Users\ababe_000\AppData\Local\Temp and delete all the files in that folder.

Posts 18
Posts 18
Melissa Ennin-Anagbo | Forum Activity | Replied: Wed, Dec 12 2018 1:44 PM

Hi Levi

i am not sure if this is what you asked for?.  Does this help please?

Melissa

5224.cef.zip

0830.LogosCrash.zip

7077.LogosError-2.zip

1106.LogosIndexerCrash.zip

4743.LogosIndexerError.zip

Posts 18
Melissa Ennin-Anagbo | Forum Activity | Replied: Wed, Dec 12 2018 1:46 PM

Hi Bradley, Cant find the temp folder.  Only saw as far as ababe_000

Anywhere else i should look?

Thanks Mel

Posts 21178
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Dec 12 2018 2:09 PM

Hi Mel

Melissa Ennin-Anagbo:
Hi Bradley, Cant find the temp folder.  Only saw as far as ababe_000

By default the AppData folder is hidden - under the Explorer View menu ensure "hidden items" is selected

Graham

Posts 1895
LogosEmployee

As indicated by Bradley on this thread, you may want to update Windows: https://community.logos.com/forums/p/176346/1020110.aspx#1020110

Also, to quickly find the Temp folder, you can enter %TEMP% in the navigation box at the top of your file explorer, and hit enter to go right to the correct folder.

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