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Posts 6
Jeremiah Lawrence | Forum Activity | Posted: Sun, Dec 9 2018 8:28 AM

Running a clean install of W10 Pro, getting a lot of crashes after doing an assortment of activity. Sometimes when selecting media from the media browser, sometimes when moving objects on the timeline. Attached is a log of the most recent crashes today. Doesn't seem to ever crash during a presentation, only when moving or editing elements.

7587.Crash Log.rtf

Posts 6
Jeremiah Lawrence | Forum Activity | Replied: Sun, Dec 9 2018 8:32 AM

Grabbed a dxdiag of the system too

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System Information
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Time of this report: 12/9/2018, 10:30:22
Machine name: LBC-MULTIMEDIA-
Machine Id: {60D5C1EE-9596-4775-A186-541ACA58623F}
Operating System: Windows 10 Pro 32-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 530
BIOS: Phoenix - AwardBIOS v6.00PG (type: BIOS)
Processor: Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2048MB RAM
Available OS Memory: 2046MB RAM
Page File: 3602MB used, 785MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 32bit Unicode

0160.DxDiag.txt

Posts 264
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Sun, Dec 9 2018 8:40 AM

Hello Jeremiah,

Sorry for the trouble here, would you mind sending me a full set of logs to support@faithlife.com ?  You can save them from the program by going to Help > Save Log Files.

Posts 6
Jeremiah Lawrence | Forum Activity | Replied: Sun, Dec 9 2018 9:51 AM

Hey Justin-

I just emailed the zip folder! Thanks!

-Jeremiah Lawrence

Posts 264
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Sun, Dec 9 2018 10:21 AM

Thanks for the logs Jeremiah!

I caught a memory warning in the logs.  How much disk space do you have left?

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