Logos 7 crashes on launch

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This post has 6 Replies | 1 Follower

Posts 3
Kenneth Lewis | Forum Activity | Posted: Thu, Dec 13 2018 12:28 PM

Logos 7 crashes when opening the app on MacBook Pro, macOS High Sierra.

See attached the log file.

Posts 21529
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Dec 13 2018 1:20 PM

Hi Kenneth - and welcome to the forums

Sorry to hear you are having problems.

I'm afraid the log didn't upload - please try again using the paperclip icon

Graham 

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Forum MVP
Fred Chapman | Forum Activity | Replied: Thu, Dec 13 2018 1:21 PM

no log is attached

Posts 3
Kenneth Lewis | Forum Activity | Replied: Thu, Dec 13 2018 2:18 PM

0458.LogosLogs.klewis.20181213-142514.zip

See attached the log file. Thanks for the response.

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Dec 13 2018 4:04 PM

Kenneth Lewis:
See attached the log file. Thanks for the response.

Welcome Big Smile

Zip file has crash of Logos 7.19 (7.19.0.0009) on macOS 10.13.6 that is preceded by several errors. Possibly some errors are associated with Home Page so one idea is launching Logos 7.19 to a blank layout: Logos wiki has sign-in tip => https://wiki.logos.com/Keyboard_Shortcuts_For_Mac

Another suggestion is contacting Faithlife Tech Support => https://www.logos.com/contact

Keep Smiling Smile

Posts 7895
LogosEmployee

There are a lot of worrying errors in your log that make me think you might have some hardware failures. There are many more corrupt databases than we typically see in an error log. Try deleting the following two folders and restarting Logos. If it still crashes, please post updated logs.

/Users/klewis/Library/Application Support/Logos4/Data/vcvqt0t5.n30/AtlasManager/
/Users/klewis/Library/Application Support/Logos4/Data/vcvqt0t5.n30/LibraryCatalog/

Posts 3
Kenneth Lewis | Forum Activity | Replied: Fri, Dec 14 2018 2:35 PM

Bradley,

That fixed the issue. It now launches successfully.

Thanks so much for the assistance.

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