Bug: Resource text jumping/stuttering

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This post has 41 Replies | 5 Followers

Posts 58
Robert murray | Forum Activity | Replied: Fri, Feb 15 2019 3:57 AM

Try deleting the resource And redownloading it. 

You may have to do this for all your downloaded recourses.

I don’t know that this resolved my issue but that is when my issue stopped. 

Robert

Missionary in Bolivia

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iMac - Macbook Air - iPad - L7 Baptist Portfolio - Logos Now

Posts 2
David Jones | Forum Activity | Replied: Sun, Feb 17 2019 12:29 PM

i Understand your frustratio. Text disappear, will not highlight or cant select text. I’ve reloaded this program so many times my trying finger hurts.

Posts 2
David Jones | Forum Activity | Replied: Sun, Feb 17 2019 12:32 PM

Posts 0
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i Understand your frustratio. Text disappear, will not highlight or cant select text. I’ve reloaded this program so many times my trying finger hurts.

iPhone 8 plus

Posts 134
Robert Bigouette | Forum Activity | Replied: Wed, May 29 2019 8:08 AM

Ahhhhh! This has been an issue for like 8 years. Seriously, this is the only app i use that does this. Steal one of the programmers from olive tree.

Posts 5
Justin C | Forum Activity | Replied: Fri, Jul 19 2019 9:11 AM

I noticed that it stops jumping when you change your default Bible. It happens again when you switch workspaces by touching the workspace icon (it doesn’t happen when sliding over to the next one). It doesn’t happen on my iPhone but does happen on my iPad Pro 11”. 

Posts 417
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Fri, Jul 19 2019 9:51 AM

Justin, I am sorry to hear you have been having this problem.

We are working on fixing this problem.  In the meantime, you may be able to work around it by turning off Scrolling View:

  1. Open the app. 
  2. Open a resource then tap on the screen to show the top/bottom controls. 
  3. Tap on the three-dot ("kebab") icon at the top right. 
  4. Choose "View Settings" then disable the "Scrolling View" option.
Posts 270
Anthony Dowden | Forum Activity | Replied: Fri, Jul 19 2019 9:59 AM

Hi Justin. There are other benefits to turning off scrolling on mobile devices. Selecting and highlighting is much, much, easier. With scrolling on when you want to select text, the page tends to scroll, rather than the pointer moving down on the area you are trying to select.

Posts 5
Justin C | Forum Activity | Replied: Fri, Jul 19 2019 5:28 PM

Thank you for the response and suggestion. The jumping actually happens with scrolling view off. I did also check with scrolling view on, and the behavior is the same. I don’t remember it happening on my iPad 2017 so I’m not sure if it’s related to the aspect ratio of the new iPad Pro.

It happens when the menu appears and hides. If I touch the screen to make the menu (top and bottom bars) hide, the text jumps up a line. When I touch the screen again to show the menu, it jumps back down a line. It scrolls fine otherwise.

Posts 812
Armin | Forum Activity | Replied: Sat, Jul 20 2019 11:56 AM

I have always struggled with the usability of the iOS apps. I guess it is not easy to make them really easy to use given the small screen sizes. I use the iOS apps mainly for reading, but not for studying.

Posts 2
Ryan Christoffel | Forum Activity | Replied: Tue, Aug 20 2019 4:07 AM

Just chiming in to say that I have the same issue as Justin. It's been a problem for a couple years I believe. I think since the last major revision to the mobile app but I can't pinpoint an exact time.

Posts 1
Andrew Smothers | Forum Activity | Replied: Wed, Dec 18 2019 8:58 AM

I’m also experiencing this problem and have for a few years.  I’ve tried reinstalling the app, re-downloading all my resources, and other items.  The problem continues.  As I scroll, the text will jump to another section.  This is not something I experience in other apps.

Likely unrelated, I also experience the challenge where text fails to highlight.  I’ll drag my finger across it but it won’t appear.  Eventually, I’ll force quit the app and reopen.  It then will highlight as expected.  Sometimes the failed highlight will be present; other times it will not.

Finally, I also sometimes get a few screens through reading to find I can’t scroll any further.  Sometimes, scrolling back and, then, forward will will result in a blank screen (also switching to another app will sometimes do the same).  Force quitting the app and re-opening the app will correct the problem.  This happens with downloaded resources.  Again, I’ve tried reinstalling the app and redownloading resources to correct it without success.

These problems can happen multiple times in a day or be absent for a few days.

All of this is on an 2018 iPad Pro 11 with plenty of free storage.

I appreciate the app, but it would increase efficiency if these problems were solved...

Posts 1415
Ben | Forum Activity | Replied: Wed, Dec 18 2019 9:02 AM

Yes, this is a frequent occurrence for me (iPad Pro 10.5 with lots of GB storage available.) Very frustrating, it takes me out of my reading.

"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton

Posts 225
LogosEmployee
Daniel Di Bartolo | Forum Activity | Replied: Fri, Dec 20 2019 2:55 PM

HI everyone, I know this is frustrating. There are some technical challenges we're working through to get this fixed. Fixing this is one of our top priorities for iOS. 

Posts 1415
Ben | Forum Activity | Replied: Sun, Dec 22 2019 1:15 PM

That's great to know Daniel. Thanks for working on it and letting us know.

"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton

Posts 3537
Mattillo | Forum Activity | Replied: Sun, Dec 22 2019 2:35 PM

Daniel Di Bartolo:

HI everyone, I know this is frustrating. There are some technical challenges we're working through to get this fixed. Fixing this is one of our top priorities for iOS. 

Awesome news!

Posts 61
T-Bone | Forum Activity | Replied: Sun, Dec 22 2019 9:56 PM

Daniel Di Bartolo:

HI everyone, I know this is frustrating. There are some technical challenges we're working through to get this fixed. Fixing this is one of our top priorities for iOS. 



What changed your mind?

Posts 3407
SineNomine | Forum Activity | Replied: Tue, Dec 24 2019 3:56 PM

T-Bone:

Daniel Di Bartolo:

HI everyone, I know this is frustrating. There are some technical challenges we're working through to get this fixed. Fixing this is one of our top priorities for iOS. 



What changed your mind?

That was his first post in this thread.

Posts 134
Robert Bigouette | Forum Activity | Replied: Wed, Dec 25 2019 6:00 AM

This has been a problem for years and there was a thread saying they weren’t concerned with it. But perhaps one of the ceos actually started using it and found it as frustrating as we do. I hate having to swipe. 

Posts 61
T-Bone | Forum Activity | Replied: Tue, Jan 7 2020 1:06 AM

SineNomine:

T-Bone:

Daniel Di Bartolo:

HI everyone, I know this is frustrating. There are some technical challenges we're working through to get this fixed. Fixing this is one of our top priorities for iOS. 



What changed your mind?

That was his first post in this thread.

Daniel has known about this issue for years.

Posts 61
T-Bone | Forum Activity | Replied: Tue, Jan 7 2020 1:06 AM

SineNomine:

T-Bone:

Daniel Di Bartolo:

HI everyone, I know this is frustrating. There are some technical challenges we're working through to get this fixed. Fixing this is one of our top priorities for iOS. 



What changed your mind?

That was his first post in this thread.

Daniel has known about this issue for years.

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