Media Only Available for Parts of a Resource (Readings in the Greek New Testament - Audio)

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Posts 8
Daniel Paul | Forum Activity | Posted: Tue, Dec 18 2018 9:36 PM

Hi,

I can play most of the readings in the Greek New Testament Resource, but a few (Matthew 5, 6, 7 and John 1) consistently bring up the message:

"We couldn't access the media you're trying to play. Please verify that you are not working offline. ..."

I am definitely online, and can play nearly all of the sections in the recording - just not those four. Any advice?

Thanks,

Daniel.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Dec 20 2018 2:39 PM

What is the full title?

Dave
===

Windows & Android

Posts 8
Daniel Paul | Forum Activity | Replied: Thu, Dec 20 2018 8:35 PM

The full title of what? If you mean the title of the resource, look in the heading of my initial post.

Thanks.

Posts 27675
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Dec 20 2018 9:19 PM

Which specific engine are you running? Which specific OS? You may need to post logs (see my signature line). 

OSX & iOS | Logs |  Install

Posts 8
Daniel Paul | Forum Activity | Replied: Fri, Dec 21 2018 5:58 AM

Thanks JT, here are the logs:

14607.Logos Log Files.zip

I am running the latest version of Logos 7 on Windows 10 Pro.

Happy Christmas, by the way.

Daniel

Posts 27675
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Dec 21 2018 7:15 AM

Daniel Paul:
Happy Christmas

Thanks! You too! 

Daniel Paul:
here are the logs:

I am not an expert log reader, but I did find this, which appears to be related to your issue: 

Logs:

2018-12-21 16:55:04.1986 35 Error WebCacheManagerPolicy Operation timed out for: http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_08.mp3
2018-12-21 16:55:04.2048 35 Error WebCache File [http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_08.mp3] is expected to be 0 bytes. Probably this means a bad URL.
2018-12-21 16:55:04.2158 1 Info AudioPlayer Empty stream returned for audio [http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_08.mp3] in resource [LLS:RDNGSGRKNTAUDIO]
2018-12-21 16:55:04.7353 18 Info SyncManager Requesting sync on all sync clients
2018-12-21 16:55:05.0595 1 Info MediaResourceDisplay Navigating from article 8 to 10 (Display Article: Article=ART10|Resource=LLS:RDNGSGRKNTAUDIO|Version=2013-08-15T17:14:50Z)
2018-12-21 16:55:05.0755 6 Info WebCache Starting a foreground download for LLS:RDNGSGRKNTAUDIO with URI http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_10.mp3
2018-12-21 16:55:05.0825 6 Info WebCache Job wasn't found; creating new job.
2018-12-21 16:55:05.0835 1 Info PanelViewModel Got panel settings for History: Id=LLS:RDNGSGRKNTAUDIO|Position=Article%3dART10%7cArticleLength%3d12%7cContext%3d%2520%2520%2520%2520%2520%2520%2520%2520%2520%2520%7cOffset%3d0%7cOffsetInContext%3d0%7cResource%3dLLS:RDNGSGRKNTAUDIO%7cVersion%3d2013-08-15T17:14:50Z
2018-12-21 16:55:05.0885 18 Info SyncClient Found 1 items to submit for HistorySyncItem
2018-12-21 16:55:05.0905 6 Info WebCache Opening local cache for write: C:\Users\linguistdan\AppData\Local\Logos\Data\1luv2vws.qfz\WebCache\cem2hazp.agu
2018-12-21 16:55:05.1155 18 Info SyncClient (Timed) Submitting 1 of 1 items.
2018-12-21 16:55:05.8689 18 Info SyncClient (746ms) Submitting 1 of 1 items.
2018-12-21 16:55:05.8906 18 Info SyncClient Integrated 1 successes, 0 conflicts, and 0 errors.
2018-12-21 16:55:05.9105 18 Info SyncClient Downloading items for HistorySyncItem
2018-12-21 16:55:06.2742 18 Info SyncClient New last known milestones: {"itemMilestone":"41900"}
2018-12-21 16:55:06.4091 18 Info SyncManager Finished requesting sync on all sync clients.
2018-12-21 16:55:07.0701 1 Info PanelViewModel Got panel settings for Preferences: Contents=true
2018-12-21 16:55:15.1030 18 Info SyncManager Requesting sync on all sync clients
2018-12-21 16:55:15.1350 6 Error WebCacheManagerPolicy Operation timed out for: http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_10.mp3
2018-12-21 16:55:15.1439 6 Error WebCache File [http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_10.mp3] is expected to be 0 bytes. Probably this means a bad URL.
2018-12-21 16:55:15.1570 1 Info AudioPlayer Empty stream returned for audio [http://resources.assets.logos.com/lls_rdngsgrkntaudio/audio/1/128/01_rdngsgrkntaudio_10.mp3] in resource [LLS:RDNGSGRKNTAUDIO]

It is clear that there is some sort of error with the stream. Have you tried the "download all media" feature? Since you are using L7, I believe you would find this under the book cover menu. I don't own the resource to check and see for myself if there is a problem streaming those portions. 

OSX & iOS | Logs |  Install

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