ERROR: Cannot Synchronise on any system

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Dave Hooton | Forum Activity | Posted: Sat, May 29 2010 8:01 AM

I added resources for Jeremiah Lifeworks to 4.0d Beta 1 and made some metadata changes. Then I added same to desktop 4.0c but it would not sync anything even after a restart and Sync Now. Finally added resources to laptop 4.0c with exactly the same result for sync'ing. The only program that can sync is the Beta.

Log from laptop 4.0c:

7711.Logos4SyncError.zip

Log from desktop 4.0c:

1258.Logos4SyncError.zip

Dave
===

Windows 10 & Android 8

Posts 1150
Anthony H | Forum Activity | Replied: Sat, May 29 2010 8:27 AM

I don't think its your recent changes... It seems I can't sync either... as if the service is down on the server side.

Posts 130
Robert J Smith | Forum Activity | Replied: Sat, May 29 2010 8:29 AM

UI am unable to sync this morning either. Must be something on the server side.

Posts 1539
Terry Poperszky | Forum Activity | Replied: Sat, May 29 2010 8:32 AM

iPhone and iPad are having heartburn as well, anyone got Bob's home number?Big Smile

 

 

Posts 26403
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, May 29 2010 8:49 AM

Thanks, Guys.

I was lulled by the fact that the Beta could still sync after I noticed it stopped on 4.0c!

Dave
===

Windows 10 & Android 8

Posts 1150
Anthony H | Forum Activity | Replied: Sat, May 29 2010 8:51 AM

Dave Hooton:

Thanks, Guys.

I was lulled by the fact that the Beta could still sync after I noticed it stopped on 4.0c!

Can you still sync the beta?

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, May 29 2010 8:54 AM

Anthony Hamlin:
Can you still sync the beta?

The beta had stopped sync'ing before my previous post!

Dave
===

Windows 10 & Android 8

Posts 1150
Anthony H | Forum Activity | Replied: Sat, May 29 2010 9:04 AM

Dave Hooton:

Anthony Hamlin:
Can you still sync the beta?

The beta had stopped sync'ing before my previous post!

I though that would be odd.

----- log output -----

2010-05-29 10:53:41.2294 9 Info SyncItemSourceBase`2 Resetting pending 'Notes' items.
2010-05-29 10:53:41.3075 9 Info SyncItemSourceBase`2 Resetting pending 'Document' items.
2010-05-29 10:53:41.4335 9 Info SyncItemSourceBase`2 Resetting pending 'Preferences' items.
2010-05-29 10:53:45.4114 9 Info SyncManager (Timed) Uploading 16 items.
2010-05-29 10:53:47.2945 9 Info SyncManager (1879ms) Uploading 16 items.
2010-05-29 10:53:47.2945 9 Warn SyncManager Error occurred during synchronization upload - Libronix.DigitalLibrary.Synchronization.SyncClientException: Unhandled exception during synchronization. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
   at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   --- End of inner exception stack trace ---
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
   at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at Libronix.DigitalLibrary.Synchronization.SyncClient.SubmitRequest(SyndicationFeed feed, DateTime since, IEnumerable`1 headers, Boolean bExcludeDeleted)
   at Libronix.DigitalLibrary.Synchronization.SyncClient.UpdateItems(IEnumerable`1 seqTupleSyncItems)
   --- End of inner exception stack trace ---
   at Libronix.DigitalLibrary.Synchronization.SyncClient.UpdateItems(IEnumerable`1 seqTupleSyncItems)
   at Libronix.DigitalLibrary.Synchronization.SyncManager.TryUploadItems(ISyncClient syncClient, IDictionary`2 dictItemSources, List`1 listSuccessfulBatchSyncDates)

Posts 27
Joel Dorman | Forum Activity | Replied: Sat, May 29 2010 9:07 AM

Same here...can't sync this morning from any system.  Anybody have an idea if this is getting worked on?

Posts 726
Chris Elford | Forum Activity | Replied: Sat, May 29 2010 10:05 AM

Joel Dorman:

Same here...can't sync this morning from any system.  Anybody have an idea if this is getting worked on?

Joel,

I don't know for sure, but with Logos' track record I'm sure there are a whole herd of techs working feverishly as I type! That's one thing you can count on from Logos -- when things go wrong, they go right.

Chris

Posts 9036
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, May 29 2010 11:22 AM

I can reproduce the problem on my end; we're looking into it.

Posts 9036
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, May 29 2010 11:48 AM

This error should now be resolved. (You may have to restart Logos 4 to start syncing again if the sync arrows don't appear in the upper-right, next to Layouts.)

Posts 2279
Andy | Forum Activity | Replied: Sat, May 29 2010 12:02 PM

Bradley Grainger:

This error should now be resolved. (You may have to restart Logos 4 to start syncing again if the sync arrows don't appear in the upper-right, next to Layouts.)

Thanks, Bradley, just to confirm that everything now seems to be working at my end.

Posts 26403
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, May 29 2010 5:21 PM

Bradley Grainger:

This error should now be resolved. (You may have to restart Logos 4 to start syncing again if the sync arrows don't appear in the upper-right, next to Layouts.)

Thanks Bradley. Sync'ing on 4.0c and 4.0d now.

Dave
===

Windows 10 & Android 8

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