Notes not syncing from desktop to laptop

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Posts 7
Les Campbell | Forum Activity | Posted: Thu, Dec 27 2018 5:36 AM

I am using Logos 8 on my PC laptop & desktop. I spent a few hours organizing my desktop notes into notebooks with appropriate headings. The notebooks & notes from the desktop are not syncing to my laptop. I have no notebooks and no notes on my laptop. How can I achieve full syncing to my laptop?

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Reuben Helmuth | Forum Activity | Replied: Thu, Dec 27 2018 5:50 AM

Les, welcome to the forums!

This should be automatic but may need some time. That said...

  • Do you have "Use Internet" set to "Yes" on both machines? (found in tools/program settings)
  • Have you restarted both machines
    • Has the sync seemed successful
  • Have you tried "force syncing" by holding Shift while clicking the sync icon (on both machines)

If that doesn't fix it, please replay back with the version of Logos you're running, the OS version you're running and log files.

Posts 7
Les Campbell | Forum Activity | Replied: Thu, Dec 27 2018 7:05 AM

Thanks Reuben for the quick reply. The 3rd bullet you mentioned worked! I forced syncing by holding the shift key and pressing the Synchronization tab on both the desktop & laptop. All is well. Have a great day.

Posts 234
David Owh | Forum Activity | Replied: Thu, Dec 27 2018 2:54 PM

Reuben Helmuth:

Les, welcome to the forums!

This should be automatic but may need some time. That said...

  • Do you have "Use Internet" set to "Yes" on both machines? (found in tools/program settings)
  • Have you restarted both machines
    • Has the sync seemed successful
  • Have you tried "force syncing" by holding Shift while clicking the sync icon (on both machines)

If that doesn't fix it, please replay back with the version of Logos you're running, the OS version you're running and log files.

Thank you Reuben Helmuth the 3rd bullet you mentioned worked for me too. Yes

Logos 8 Win 10

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Reuben Helmuth | Forum Activity | Replied: Fri, Dec 28 2018 1:53 AM

Great! Glad to help.

Posts 1647
Rick | Forum Activity | Replied: Fri, Dec 28 2018 5:32 AM

Thanks Reuben. This has helped me also. I started another thread because I have to force sync every time I switch computers. Thanks again.

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

Posts 7983
LogosEmployee

We fixed a server problem that was affecting notes sync; this issue should now be resolved.

Posts 1647
Rick | Forum Activity | Replied: Sat, Dec 29 2018 8:59 AM

Thank you Bradley!

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Dec 29 2018 10:15 AM

Thanks Bradley

Thats good news

Graham

Posts 4
Kiplin E. Jacobs | Forum Activity | Replied: Sat, Dec 29 2018 11:56 AM

Thank you Bradley.

Posts 7
Les Campbell | Forum Activity | Replied: Sat, Dec 29 2018 2:27 PM

Bradley, I came back from coffee this morning & did a sync with my laptop & desktop. It appears the sync problem is now working. Thanks for checking into this and fixing the problem. All is well.

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