Hang (Freezes) Logos 8 start up on Mac

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Shannon Schauber | Forum Activity | Posted: Wed, Jan 2 2019 11:22 AM

Logos 8 keeps freezing on start up. I hear the start up sound and it opens, but then the curser just spins and everything in unresponsive. Normally, after I force quit and try again it starts up without a problem. 

I've attached the sampling log as requested on one of the other pages. 

let me know what other information you need. 

thanks, Mr. Shannon Schauber

6866.LogosLogs.shannonschauber.20190102-141226.zip

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Dave Hooton | Forum Activity | Replied: Wed, Jan 2 2019 12:13 PM

Did you drag the download image to Applications folder? Have you restarted the computer?

Have you tried starting with the CMD key?

Dave
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Windows & Android

Posts 2
Shannon Schauber | Forum Activity | Replied: Wed, Jan 2 2019 1:45 PM

Yes, when installing I dragged it to the application folder. it shows up in there nor as well. 

The problem has been happening for over 2 weeks and multiple restarts.  

and yes on the CMD key, I have two different accounts I use (personal and work) so I use the CMD key to bring up the log in screen to switch accounts. 

thanks

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Dave Hooton | Forum Activity | Replied: Wed, Jan 2 2019 8:11 PM

I think it best for you to contact Customer Services to get this diagnosed.

Dave
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Windows & Android

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Jan 2 2019 8:40 PM

Shannon Schauber:
yes on the CMD key, I have two different accounts I use (personal and work) so I use the CMD key to bring up the log in screen to switch accounts. 

Welcome Smile

Alternative to using two accounts in one application is using two applications (Logos & Verbum) with different accounts, which allows both to be used at the same time. Caveat: need enough storage space for second application.

Dave Hooton:

I think it best for you to contact Customer Services to get this diagnosed.

Concur about contacting Faithlife => https://www.logos.com/contact (noticed Logos Errors had recent Community Client cancellations).

Keep Smiling Smile

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