Page 1 of 3 (50 items) 1 2 3 Next >
This post has 49 Replies | 2 Followers

Posts 949
Tom Reynolds | Forum Activity | Posted: Sat, Jan 12 2019 2:20 PM

I tried to buy a Zondervan book today and it says that I can't buy it in Canada.

https://ebooks.faithlife.com/products/155135/the-man-in-the-mirror-solving-the-24-problems-men-face

Amazon Canada has no problem selling me the Kindle version for $2.99 Canadian so I guess that's what I'll have to do unless you fix this soon.

I tried some other Zondervan and Thomas Nelson titles and can't buy any of them. What gives here?

Posts 2107
Jan Krohn | Forum Activity | Replied: Sat, Jan 12 2019 3:17 PM

Yep, no more Zondervan titles in the Netherlands as well. And I have plenty of them sitting on my wish list, waiting for sales.

This is quite catastrophic.

I understand very well that sometimes books have different publishers in different countries; or the same publisher for example makes up different prices for the same book in different countries.

However, other ebook vendors manage to overcome these kind of obstacles as well - not only the big ones like Amazon.

Therefore, @FL, please make it a priority to make more books available to us foreigners again.

(I've heard that it's quite affordable to hire a mailbox in Delaware... would that make me a US resident...? ;-)

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 8769
Forum MVP
Bruce Dunning | Forum Activity | Replied: Sat, Jan 12 2019 3:32 PM

Tom Reynolds:
I tried some other Zondervan and Thomas Nelson titles and can't buy any of them. What gives here?

That is frustrating.

Jan Krohn:
Therefore, @FL, please make it a priority to make more books available to us foreigners again.

Yes please!

Using adventure and community to challenge young people to continually say "yes" to God

Posts 2299
David Ames | Forum Activity | Replied: Sat, Jan 12 2019 3:42 PM

Jan Krohn:

(I've heard that it's quite affordable to hire a mailbox in Delaware... would that make me a US resident...? ;-)

Maybe: if you can get a US based Bank to issue you a credit card using that as an address.  

Posts 18499
Rosie Perera | Forum Activity | Replied: Sat, Jan 12 2019 3:45 PM

Yes, I've been frustrated by this in Canada too. But then I tell myself it's probably for the best that I stop spending so much money on Logos books. But still... it would be nice to have the choice.

Posts 2421
Lee | Forum Activity | Replied: Sat, Jan 12 2019 3:49 PM

It's been suggested that the product page indicate "US only" so users won't waste time shopping for items that are not available.

Posts 2107
Jan Krohn | Forum Activity | Replied: Sat, Jan 12 2019 3:52 PM

David Ames:

Maybe: if you can get a US based Bank to issue you a credit card using that as an address.  

I used to have a Bank of America prepaid Visa card a very long time ago. Maybe these kind of cards still exist. Or maybe they have been discontinued because of money laundering misuse.

Anyway, it would be much easier and less immoral if FL would obtain the licenses to sell the books to us again.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 8769
Forum MVP
Bruce Dunning | Forum Activity | Replied: Sat, Jan 12 2019 3:54 PM

Lee:

It's been suggested that the product page indicate "US only" so users won't waste time shopping for items that are not available.

I agree that the website should state this up front.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 30
Adam | Forum Activity | Replied: Sat, Jan 12 2019 7:38 PM

Yep not allowed in Australia either as I bought this up a few days ago. I have half the volumes of That the World May Know discovery guides & went to buy them last week to no avail, along with any other Zondervan title it seems 

Upon using logos chat I was told that requirements to get around this are a US postal address, US debit/credit card & that your ip address (where your computer location is) needs to be US also. I'm in the states at the end of the year so hopefully can buy them then if I can get my hands on a US prepaid card 

Very frustrating as there was no warning of the publisher induced changes otherwise I would have bit the bullet & bought the remaining volumes sooner

Posts 778
scooter | Forum Activity | Replied: Sat, Jan 12 2019 8:11 PM

Say a book is a pre-pub. Will the FL system tell me not to sign up for the pre-pub, as I cannot purchase the finished product in my country??

FL, get on top of this for your customers.  Find the distributor, + get book x into FL. You know, rather than letting your captive customers flounder.

Posts 1676
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Sat, Jan 12 2019 10:15 PM

Adam:
your ip address (where your computer location is) needs to be US also

If this were true you could simply use a VPN, but it's definitely not the case. I'm a US citizen with a US billing address but living in Africa. I never have a problem purchasing (perhaps, unfortunately! 😉), and that's WITHOUT using a VPN.

Posts 30
Adam | Forum Activity | Replied: Sun, Jan 13 2019 2:09 AM

Rueben, I'm assuming you also pay with a US debit/credit card?

I did think of the VPN option & it sounded strange to me when I was told. Thing is, I changed my address to where I'll be staying in the US & used a VPN to test out that theory but still no good. I'm assuming it's because I was using my aussie debit card as payment. Also tried using a credit card to no avail so am assuming it's also an issue where your card is based

Posts 1676
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Sun, Jan 13 2019 3:00 AM

Adam:
I'm assuming you also pay with a US debit/credit card?

Yes, that's what I meant by a US billing address. My initial assumption would be that this is the only thing that really matters.

Posts 8769
Forum MVP
Bruce Dunning | Forum Activity | Replied: Sun, Jan 13 2019 3:56 AM

Adam:
Upon using logos chat I was told that requirements to get around this are a US postal address, US debit/credit card & that your ip address (where your computer location is) needs to be US also. I'm in the states at the end of the year so hopefully can buy them then if I can get my hands on a US prepaid card 

I was in the US for 6 weeks in the fall, had a US mailing address and a US ip address where I was living. The kicker for me is the US credit card. I have a US funds card but it didn't have a US billing address. When I'm in the US I can purchase anything I want it seems except for products like this.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 8769
Forum MVP
Bruce Dunning | Forum Activity | Replied: Sun, Jan 13 2019 3:58 AM

Reuben Helmuth:
Yes, that's what I meant by a US billing address. My initial assumption would be that this is the only thing that really matters.

I believe you are correct.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 30
Adam | Forum Activity | Replied: Sun, Jan 13 2019 4:07 AM

Reuben Helmuth:

Adam:
I'm assuming you also pay with a US debit/credit card?

Yes, that's what I meant by a US billing address. My initial assumption would be that this is the only thing that really matters.

Thanks for that. Over here the billing address is our actual physical address hence my question. And yes that's the thing that matters

Posts 30
Adam | Forum Activity | Replied: Sun, Jan 13 2019 4:13 AM

I also wonder if there's an opportunity for Faithlife to give us a heads up in future when it comes to publisher restrictions. Surely they know in advance that publisher "ABC" is deciding to not release products outside of the US from such & such a date so it gives us advance warning & maybe we could buy up some resources.

As we say down under "I could be barking up the wrong tree though" 

Posts 803
Paul Caneparo | Forum Activity | Replied: Sun, Jan 13 2019 6:20 AM

This does seem to be more of a Faithlife and Faithlife eBooks specifically issue. My second Bible software company (not A or WS) seems to be able to offer me all the restricted books. Hopefully Faithlife can accommodate their international customers and negotiate the international agreements too.

Posts 5226
Dan Francis | Forum Activity | Replied: Sun, Jan 13 2019 10:31 AM

It all depends on the contracts you negotiate considering that FL has stated there is minimal profits from the ebook sector I suppose it is natural they wish to spend as little time as possible on it. But by excluding other countries they go from little to no profit for their man users outside the USA. In general FL seems to be the only Bible software company I have found who dose not make sure the international rights are in place on release of the books (that is not to imply none are just a significant minority, and in this case seemingly a large part of one of the major publishers of Christian books).

-dan

Posts 2107
Jan Krohn | Forum Activity | Replied: Tue, Jan 15 2019 2:34 AM

Dan Francis:

It all depends on the contracts you negotiate considering that FL has stated there is minimal profits from the ebook sector I suppose it is natural they wish to spend as little time as possible on it. But by excluding other countries they go from little to no profit for their man users outside the USA. In general FL seems to be the only Bible software company I have found who dose not make sure the international rights are in place on release of the books (that is not to imply none are just a significant minority, and in this case seemingly a large part of one of the major publishers of Christian books).

If people outside the USA need to start looking into other Bible software because FL can't supply these works but others can, then it's not only little to no profit for FL, then it starts becoming a loss for FL.

@FL: I'd really appreciate some comment on the issue, especially whether any efforts are going into arranging new licensing contracts, so that we get access to the books again.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Page 1 of 3 (50 items) 1 2 3 Next > | RSS