5 Free Workflows

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MJ. Smith | Forum Activity | Replied: Thu, Mar 21 2019 5:33 PM

David Carter:
I really don't understand why these workflows aren't included in the Full Feature Upgrade which, according to Logos sales page, includes ALL Workflows

Huh? are there any workflows supplied by Faithlife that haven't been free as we'd already paid for them?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Mattillo | Forum Activity | Replied: Thu, Mar 21 2019 5:36 PM

MJ. Smith:

David Carter:
I really don't understand why these workflows aren't included in the Full Feature Upgrade which, according to Logos sales page, includes ALL Workflows

Huh? are there any workflows supplied by Faithlife that haven't been free as we'd already paid for them?

I believe the latest 5 workflows that have been released are only free for people who upgraded to L8 before the end of 2018

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Mattillo | Forum Activity | Replied: Thu, Mar 21 2019 5:38 PM

Page 3 of this thread

Christina de Martínez (Faithlife):

Hi everyone, 

If you purchased Logos 8 before the end of 2018, four of the workflows are ready for you. The fifth one is currently being developed. Click here to put the available four in your cart, then check out. They should all show up as free if you qualify for the discount. 

If you tried this already and it only discounted one of the workflows, that was our mistake. It should be working as expected now, so you can click here to add the remaining workflows to your cart. 

I posted more background information on why this error was occurring on another forum thread. Please let me know if you experience any further issues with this so I can make sure you get your workflows. 

–Christina 

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David Carter | Forum Activity | Replied: Thu, Mar 21 2019 5:50 PM

Mattillo:

I believe the latest 5 workflows that have been released are only free for people who upgraded to L8 before the end of 2018

In which case Logos are once again guilty of playing fast and loose with the facts when they state that the Full Feature Upgrade includes ALL Workflows when they want me to pay $29.97 for 3 of them.

ALL is an absolute - it means "every one" and $29.97 is NOT free

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PetahChristian | Forum Activity | Replied: Thu, Mar 21 2019 6:06 PM

David Carter:
Having paid for the Full Feature Upgrade on the basis that it includes ALL Workflows I am certainly not prepared to pay for these.....

Wouldn't that mean all workflows at the time when the Full Feature Upgrade shipped?

A past purchase shouldn't entitle us to any additional workflows that hadn't come out yet.

Posts 919
David Carter | Forum Activity | Replied: Thu, Mar 21 2019 7:06 PM

PetahChristian:

David Carter:
Having paid for the Full Feature Upgrade on the basis that it includes ALL Workflows I am certainly not prepared to pay for these.....

Wouldn't that mean all workflows at the time when the Full Feature Upgrade shipped?

A past purchase shouldn't entitle us to any additional workflows that hadn't come out yet.

Maybe Big SmileBig Smile

Although it would appear that YOUR past purchase entitles you to additional workflows that hadn't come out at the time Wink

The fact of the matter is that if you were to purchase the Full Feature Upgrade today, the sales page clearly says your purchase includes ALL workflows - and in reality it doesn't.

Actually that isn't true LOL - upon further review, if I am logged in, and I've already bought the Full Feature Upgrade, then it included ALL workflows

However, if I'm not logged in, I get Workflows, but it doesn't specify ALL of them:

Weird

I still think it's misleading. Allegedly I own all Workflows but in fact I don't.

Anyway, C'est la vie I am beginning to sound like a broken record and we all know what happened to them

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MJ. Smith | Forum Activity | Replied: Thu, Mar 21 2019 9:50 PM

David Carter:
I still think it's misleading. Allegedly I own all Workflows but in fact I don't.

I agree its a mess. But what workflows don't you own? It seems that a call to customer service should clear it up.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1835
Kenneth Neighoff | Forum Activity | Replied: Fri, Mar 22 2019 4:47 AM

David Carter:
I still think it's misleading. Allegedly I own all Workflows but in fact I don't.

If you scroll down to the workflows included, it lists the 11 you will receive with the full feature upgrade.   Did you receive those 11?  If you did Faithlife fulfilled the obligation.  Just because they produce new workflows after the purchase does not mean they will automatically be included.  

‘Maybe someone needs to write a book with the title- “Exegetical Fallacies Of Product Catalogues Descriptions.”

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