Free workflows are not free

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This post has 56 Replies | 6 Followers

Posts 25
David Gregg | Forum Activity | Posted: Thu, Jan 31 2019 7:34 AM

Adding a $0.00 item costs $9.99 instead.  Please advise.

Searching the store for "workflow" returns the following (note all listed as zero dollars):

But when added to the shopping cart, the prices change:

Posts 9050
Forum MVP
Mark Smith | Forum Activity | Replied: Thu, Jan 31 2019 7:38 AM

David, this has been observed by others. Your first pick is free, then all others are $9.99. We haven't heard why this is so (either why one is free or why all are not free), but you can take one you'd like.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 1004
EastTN | Forum Activity | Replied: Thu, Jan 31 2019 8:21 AM

Mark Smith:

David, this has been observed by others. Your first pick is free, then all others are $9.99. We haven't heard why this is so (either why one is free or why all are not free), but you can take one you'd like.

I suspect the result will be a lot of users (including me) who end up with the first one in the list, because they started there thinking they would all be free.

Posts 877
Justin Gatlin | Forum Activity | Replied: Thu, Jan 31 2019 9:23 AM

I am usually in the camp of defending Logos' pricing, but $9.99 is stupidly expensive for a workflow (especially for people who have bought the datasets or subscribe to Connect and think that this smells a lot more like a program feature than a book). I hope they are eventually treated like shared documents instead of products, or at the very least are made free. I will get the one free one, but cannot imagine why anybody would pay for others instead of just making their own. 

Posts 22
LogosEmployee

David Gregg:

Adding a $0.00 item costs $9.99 instead... when added to the shopping cart, the prices change:

Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again? 

Posts 25
David Gregg | Forum Activity | Replied: Thu, Jan 31 2019 9:44 AM

Now that I "purchased" one of the $0.00 items as instructed by your support stat via chat, all of the others in the store are now $9.99

Posts 2243
Jan Krohn | Forum Activity | Replied: Thu, Jan 31 2019 9:49 AM

Christina de Martínez (Faithlife):

Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again? 

No, not fixed :-(

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 9050
Forum MVP
Mark Smith | Forum Activity | Replied: Thu, Jan 31 2019 9:49 AM

Christina de Martínez (Faithlife):
Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again? 

Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place. 

Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed.

Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed.

Please explain.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 1823
mike | Forum Activity | Replied: Thu, Jan 31 2019 10:07 AM

On why workflow cost $10 ?? It amazes me Logos is doing micro-transaction ...

These should have come automatically with L8 despite the failures with Notes and lack of new features in L8.

I accidentally bought the John Piper's workflow... and maan.... I cant believe how they would charge $10 for something they didn't create... it was just copy paste from Piper's book. Much more, the workflow is very disappointing. Not even worth $.99

Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre. They basically just ask you simple basic questions you already know. Everything in there are basically from the old Passage Guide and Topical Guide. It doesn't do any of major work that you need.

Posts 22
LogosEmployee

Jan Krohn:

No, not fixed :-(

Sorry about that, I made one more adjustment—does it work for you now? 

Posts 25
David Gregg | Forum Activity | Replied: Thu, Jan 31 2019 10:14 AM

Seems to be fixed.  Thanks Christina!

Posts 22
LogosEmployee

Mark Smith:

Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place. 

Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed.

Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed.

Please explain.

Mark,

I apologize for the lack of clarity. 

Last year, we offered five free workflows to people who purchased Logos 8 before the end of 2018. If you fit the criteria, you should have been sent an email this week, letting you know that four of them are ready. In order to access them, you need to check out with the workflows in your cart. All four should have shown up in the store as free to anyone who qualifies for the discount.

Unfortunately, I made a mistake when I set up the discount. My mistake caused our systems to only discount one workflow, rather than all of them. I've made two adjustments to the way the discount was set up, which I think should fix it. If you qualify for the discount, you should be able to click here to add all of the workflows to the cart (the cart should remove the one that you own already). 

The end result should be that if you qualified for the discount, you should get all four for free (even if you already checked out with one of them). 

Does this clarify things? Let me know if you are still having issues with it so I can make sure that it's working as expected. 

–Christina 

Posts 22
LogosEmployee

David Gregg:

Seems to be fixed.  Thanks Christina!

Glad it's working for you! I'm so sorry about the hiccup!

Posts 2243
Jan Krohn | Forum Activity | Replied: Thu, Jan 31 2019 10:26 AM

David Gregg:

Seems to be fixed.  Thanks Christina!

Confirmed. Thanks Christina!

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 3024
Milkman | Forum Activity | Replied: Thu, Jan 31 2019 11:01 AM

Hey Christina,

Are u saying that these workflows were/are free to Now subscribers and Connect?

I had to pay the 9.99 for these:

  • Biblical theme study workflow (Jan 22)
  • Topical sermon prep wf (Jan 19)
  • Theological topic wf. (Jan 19)

I was told by a sales rep that these will not be free. Also posted an OP  

Is this free offer ONLY for those who purchased L8 in 2018?

any help on this would be nice. If I didn't need to pay,  I'm assuming either a refund of credit on my account?

thanks.

mm.

Christina de Martínez (Faithlife):

David Gregg:

Seems to be fixed.  Thanks Christina!

Glad it's working for you! I'm so sorry about the hiccup!

mm.

Posts 1808
David Thomas | Forum Activity | Replied: Thu, Jan 31 2019 11:13 AM

mike:

Not even worth $.99

Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre.

Contact Customer Service under the 30-day refund policy

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 22
LogosEmployee

Milkman:

Hey Christina,

Are u saying that these workflows were/are free to Now subscribers and Connect?

This offer was for people who purchased a Logos 8 package, library, or feature set during 2018. Being a Connect subscriber alone does not qualify you for this offer. 

Posts 247
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Jan 31 2019 11:24 AM

Milkman:

Hey Christina,

Are u saying that these workflows were/are free to Now subscribers and Connect?

I had to pay the 9.99 for these:

  • Biblical theme study workflow (Jan 22)
  • Topical sermon prep wf (Jan 19)
  • Theological topic wf. (Jan 19)

I was told by a sales rep that these will not be free. Also posted an OP  

Is this free offer ONLY for those who purchased L8 in 2018?

any help on this would be nice. If I didn't need to pay,  I'm assuming either a refund of credit on my account?

Milkman,

I have sent you an email about this.

Posts 588
Steve Maling | Forum Activity | Replied: Thu, Jan 31 2019 11:34 AM

Christina, I'm sorry to add to your headache, but I haven't (yet) received an email for the free Workflows, although I bought a "Full Feature Upgrade" on December 11, 2018 (Order 14349601

Posts 25
Frank Fischer | Forum Activity | Replied: Thu, Jan 31 2019 11:46 AM

I bought the German Gold Package in Decembre, is that enougth?

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