Missing emails: email preferences page does not work

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Randy W. Sims | Forum Activity | Posted: Fri, Feb 1 2019 1:56 PM

I've mentioned this at least twice before. I'd really appreciate an answer. I used to get Connect emails until I checked my preferences a few months ago and found the box UNCHECKED. So I checked it. Since then I have received nothing. I tried the reset and rechecked everything still no emails for months. There are several emails that have been mentioned on the forums this week that I have not received. I don't know what emails I'm not getting. I can't trust any of the settings on the email subscription page, and I am not the only one. There has to be at least a dozen mentions by others on the forum this week about emails they did not receive. Please fix this.

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LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Mon, Feb 4 2019 8:38 AM

Hi Randy,

This has been passed to our email team to investigate.  Thank you.

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Randy W. Sims | Forum Activity | Replied: Mon, Feb 4 2019 10:39 AM

Thanks, Glenn. I look forward to hearing back from them. I'm anxious to get my monthly emails and specials back. And I'm sure others are too.

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Randy W. Sims | Forum Activity | Replied: Fri, Mar 1 2019 2:40 PM

Have Faithlife Connect emails gone out this month yet?

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Posts 2061
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Randy W. Sims | Forum Activity | Replied: Mon, Mar 4 2019 5:44 AM

All my emails: (I will try my best to keep this updated daily)

Date: Fri, 1 Mar 2019 20:28:36 +0000 (GMT)
From: Logos Bible Software <communications@faithlifemail.com>
Subject: Contest of Testaments Voting has now begun!

Date: Fri, 01 Mar 2019 22:43:18 +0000
From: Logos Bible Software Blog <noreply+feedproxy@google.com>
Subject: Want to Pick What Goes on Sale Next? Then You’ll Love This. from the Logos Bible Software Blog

Date: Fri, 1 Mar 2019 23:46:45 +0000 (GMT)
From: TestFlight <no_reply@email.apple.com>
Subject: "Logos Bible Study Tools 8.2.1 (8.2.1.9)" for iOS is now available to test

Date: Sat, 2 Mar 2019 17:04:12 +0000 (GMT)
From: Logos Bible Software <communications@faithlifemail.com>
Subject: Staff Pick: The Brill Dictionary of Ancient Greek

Date: Sat, 2 Mar 2019 18:39:22 +0000 (GMT)
From: Logos Free Book of the Month <communications@faithlifemail.com>
Subject: Free book: How Bible Stories Work

Date: Sat, 02 Mar 2019 22:31:38 +0000
From: Logos Bible Software Blog <noreply+feedproxy@google.com>
Subject: Save Up to 43% on Favorites Like Ryken, Lloyd-Jones, and Hughes from the Logos Bible Software Blog

Posts 2061
Forum MVP
Randy W. Sims | Forum Activity | Replied: Wed, Mar 6 2019 12:51 PM

Date: Mon, 4 Mar 2019 17:31:37 +0000 (GMT)
From: Logos Pre-Pub and Community Pricing <communications@faithlifemail.com>
Subject: Tim Keller Study Guides (3 vols.)

Date: Mon, 4 Mar 2019 18:01:48 +0000 (GMT)
From: Logos Bible Software <communications@faithlifemail.com>
Subject: [VOTE] Round 2 is live

Date: Mon, 4 Mar 2019 21:21:17 +0000 (GMT)
From: Faithlife Ebooks <communications@faithlifemail.com>
Subject: March’s free book: Gospel Deeps

Date: Mon, 4 Mar 2019 21:22:03 +0000 (GMT)
From: Faithlife Connect <communications@faithlifemail.com>
Subject: Free book when you take our survey

Date: Mon, 04 Mar 2019 21:52:15 +0000
From: Logos Bible Software Blog <noreply+feedproxy@google.com>
Subject: How to Easily Restore a Deleted Document from the Logos Bible Software Blog

Date: Mon, 04 Mar 2019 22:21:17 +0000
From: theLAB <noreply+feedproxy@google.com>
Subject: theLAB

Date: Tue, 5 Mar 2019 00:33:42 +0000 (GMT)
From: Lexham Press <communications@faithlifemail.com>
Subject: How do you learn a dead language?

Date: Tue, 5 Mar 2019 17:28:01 +0000 (GMT)
From: Logos Pre-Pub and Community Pricing <communications@faithlifemail.com>
Subject: Stoics of the Roman Era Collection (18 vols.)

Date: Tue, 5 Mar 2019 20:58:26 +0000
From: MPSeminars <morrisp@mpseminars.com>
Subject: Logos Training Newsletter

Date: Wed, 6 Mar 2019 00:15:05 +0000 (GMT)
From: Faithlife Ebooks <communications@faithlifemail.com>
Subject: Featured deals: Forever, Enjoying the Presence of God, and more

Date: Wed, 6 Mar 2019 16:24:27 +0000 (GMT)
From: Logos Pre-Pub and Community Pricing <communications@faithlifemail.com>
Subject: 1 Samuel as Christian Scripture: A Theological Commentary

Date: Wed, 6 Mar 2019 18:03:35 +0000 (GMT)
From: Lexham Press <communications@faithlifemail.com>
Subject: Feed your soul, equip your ministry

Date: Wed, 6 Mar 2019 18:02:17 +0000 (GMT)
From: Verbum Sales and Special Offers <communications@faithlifemail.com>
Subject: Free St. Joseph devotional and other resources

Note the 4th in the list above from Faithlife Connect


Thanks again for subscribing to Faithlife Connect. How’s it going so far? We’d love to learn what you’re enjoying, what could be improved, and how to give you the best possible experience.

Complete this survey before March 25, and we’ll email you a code to download Spread the Word: 12 Christian Leaders on Church Growth. It features contributions from Craig Groeschel, Ed Stetzer, Tony Evans, and other Christian teachers.

I saw this and thought I might be back in, but I've read that others have received the Monthly connect email for March and a corrected one also went out this morning. I have received neither of those emails.

Posts 9
LogosEmployee
Giovanni Segar | Forum Activity | Replied: Wed, Mar 6 2019 5:14 PM

Hi Randy, I'm on the email marketing team and have been investigating this issue. It turns out we have an "opt out" link in Faithlife Connect newsletters that is not tied to the email preferences page. On our end, it appears that several people including you have clicked this (intentionally or not) and then have no way of subscribing to updates again.

I've manually added you back into our query so next month you should receive the email. Do me a favor: if you don't receive that email next month, please email me directly at giovanni.segar@faithlife.com and I'll keep looking into it. 

I apologize that this has not been resolved quicker!

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Forum MVP
Randy W. Sims | Forum Activity | Replied: Wed, Mar 6 2019 8:03 PM

Many many thanks for looking in to this!! I don't recall that happening but memory is something I have a lot of trouble with. Regarding others who have also reported not receiving emails, will they be added back or do they need to specifically request it? I know there are two here: https://community.logos.com/forums/p/171439/990632.aspx#990632. And there are a few other threads I can try to track down where others mentioned not receiving emails if needed, or can you automate a confirmation email to them? Or will the Email preferences be fixed in the near future to allow opting back in?

Thanks again for looking in to this and I'll be looking forward to getting my next email.

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