Why not working on my Roku TV?

I have the Faithlife TV app installed on two of my TVs that use Roku streaming sticks and it works fine.

However, I have a new Roku TV (Hisense) and the app (version 3.15) has installed, but only gets as far as the splash screen before instantly closing when I try and load it. I have tried several times removing it and reinstalling it but to no avail.

Surely it should work on a Roku TV? All my other apps do as far as I am aware

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Adam Wehunt

Hi David,

Currently there is a bug that will crash the Faithlife TV app on Rokus below version 9.0. This includes all Faithlife Tvs (Roku is still rolling out updates for the tvs).

Friday, I submitted a fix and contacted the Roku team to fast-track it's publication. Today the fix was approved by the Roku team and should be published today.

Thank you for letting us know about the bug, and sorry for the inconvenience. I will update you when this is fixed.

David Carter

https://community.logos.com/discussion/comment/1031815#Comment_1031815

Thanks for the update Adam, I'm glad it is only a temporary glitch and I look forward to it being resolved.

Adam Wehunt

https://community.logos.com/discussion/comment/1031833#Comment_1031833

David,

The fix has been shipped. The working version is 3.16.

To manually update your Roku go to Settings => System => System Update => and select Check now. Otherwise the Roku should update itself every 24 hours.

Thank you for posting and thank you for your patience.

David Carter

https://community.logos.com/discussion/comment/1031891#Comment_1031891

Hi Adam

I have updated, registered the device, and can confirm it is now working fine.

Thank you for fixing this so promptly.

Daniel NM

https://community.logos.com/discussion/comment/1031891#Comment_1031891

The FaithlifeTV app is still crashing for me on RokuTV. I can see the FaithlifeTV home screen appear after the splash screen before the app crashes and goes back to the Roku home screen.

Adam Wehunt

https://community.logos.com/discussion/comment/1032779#Comment_1032779

Hi Daniel,

Sorry for the delayed response. The app is most likely crashing on your TV because the version is still 3.15.

To check your version, on the Roku home screen, hover over the Faithlife TV icon and press the option ( * ) button. The fixed version is 3.16.

To manually update your Roku go to Settings => System => System Update => and select Check now.

Please let me know if this works out for you.

Daniel NM

https://community.logos.com/discussion/comment/1033752#Comment_1033752

Hi Adam. Thank you for your response.

The FaithlifeTV app is version 3.16 and still crashing. The Roku software on the TV is version 8.2.0 build 4174-08. An update check shows no updates available.

It would be unfortunate if the latest FaithlifeTV app is no longer compatible with RokuTVs less than version 9, as I am in no position right now to buy a new TV.

David Carter

https://community.logos.com/discussion/comment/1033990#Comment_1033990

The FaithlifeTV app is version 3.16 and still crashing. The Roku software on the TV is version 8.2.0 build 4174-08. An update check shows no updates available.

My Roku software version is 8.20 build 4170-39 and the Faithlife TV app is 3.16 build 0 . Works fine for me so it seems very strange that you are having a problem given that we both appear to be running the same versions of the software and the app.

Adam Wehunt

https://community.logos.com/discussion/comment/1033990#Comment_1033990

Hi Daniel,

Today I am looking into Roku crash logs and will try to reproduce the bug you are experiencing. In the mean time, my only advice is to re-install Faithlife TV.

I will keep you updated on my progress. Thank you for reporting.

Adam Wehunt

https://community.logos.com/discussion/comment/1034547#Comment_1034547

Also I would like to note: Roku plans on updating Roku TVs to version 9 by the end of this month