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Posts 653
Alex Scott | Forum Activity | Posted: Thu, Jun 3 2010 11:14 AM

There is a large list of updates for the Libronix program but currently it's just going into a blind loop, downloading the same resource over and over again.  Can someone else confirm?  I'm getting the same on 2 computers.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 1141
Juanita | Forum Activity | Replied: Thu, Jun 3 2010 11:31 AM

Alex Scott:

There is a large list of updates for the Libronix program but currently it's just going into a blind loop, downloading the same resource over and over again.  Can someone else confirm?  I'm getting the same on 2 computers.

Alex, I was able to reproduce what is happening with the updater.  Although I can check off the resources and begin the update, it does loop.  And doesn't stop.

 

Posts 1150
Anthony H | Forum Activity | Replied: Thu, Jun 3 2010 12:12 PM

I also can reproduce this on L3.

Posts 1150
Anthony H | Forum Activity | Replied: Thu, Jun 3 2010 12:16 PM

Anthony Hamlin:

I also can reproduce this on L3.

I was able to get a single download to work by unchecking all except one.... so you may be able to update the resources one at a time.

 

EIDT: Correction. It only worked for that single resource... the next choice I tried went into the loop cycle. Sad

Posts 182
Deborah Mickens | Forum Activity | Replied: Thu, Jun 3 2010 12:49 PM

Alex Scott:

There is a large list of updates for the Libronix program but currently it's just going into a blind loop, downloading the same resource over and over again.  Can someone else confirm?  I'm getting the same on 2 computers.

Alex,

What is the name of the resource that it is downloading over and over? Also, are you getting any error codes in the download process or is the update just continually downloading? If you do know the name of the resource that it continually downloading, I can pass that information onto our web team and they can check to see if there is something preventing the resource from being downloaded.

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Thu, Jun 3 2010 1:04 PM

Deborah Mickens:
What is the name of the resource that it is downloading over and over? Also, are you getting any error codes in the download process or is the update just continually downloading?

I just ran this and the only "Recommended" resource for me to download was the ESV which is looping continuously. (There were, many, many optional resources available for download as well.)

I just tried deleting the file in the "Inbound" directory of Libronix and reran the script with the same result.

The script I ran is this one: http://www.logos.com/media/update/ResourceAutoUpdate.lbxupd

EDIT: I do not get an error code, but I did not let it cycle more than about 4 times.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 1150
Anthony H | Forum Activity | Replied: Thu, Jun 3 2010 1:15 PM

Not speaking for Alex but....

It loops for each of the resources listed below both as a single selection and with all of them selected.

The loop runs for a very long time, especially for a single resourse but I finally got a error code.

.

Some individual resources would download but only when they were the only selection.

These would not download.

ESV,

A concise Greek-English Dict. of NT, 

A Greek-English Lex. of the Sept. Revised Ed.,

A Textual Commentary on the Greek NT second Ed. 

Posts 186
Robert G. Mettler | Forum Activity | Replied: Thu, Jun 3 2010 1:17 PM

Richard DeRuiter:
I just ran this and the only "Recommended" resource for me to download was the ESV which is looping continuously.

 

Same here.

Posts 182
Deborah Mickens | Forum Activity | Replied: Thu, Jun 3 2010 2:00 PM

Anthony,

Error Code 7 normally occurs if you are using a wireless connection to download any updates to the software. To work around this, we can try and download the books directly from our FTP site. I've included the steps below for how to do so. As the steps vary for XP and Vista/7, I will include steps for each. Additionally, if you are not updated to 3.0g, you will need to update to 3.0g to get access to the books. In Help > About Libronix DLS if the version listed is  2.1b or below, click here for the steps to get 3.0g. If the version is 2.1c up to 3.0f, click here for how to update the software.

 

XP

1.       Close Libronix.

2.       Click on the links below for the book files 

3.       A "File Download" box will appear. Click on "Save."

4.       A "Save As" box will appear.

o    In the 'Save In' window, double-click on the C-Drive.

o    Double-click on Program Files.

o    Double-click on Libronix DLS.

o    Double-click on Resources.

5.       Once “Resources” is in the ‘Save In’ box. Then click Save.

6.       Reopen Libronix

7.       Go to TOOLS < LIBRARY MANAGEMENT < SYNCHRONIZE LICENSES

When that is complete, the book should now appear in your My Library.

Vista or Windows 7

  1. Close Libronix.
  2. Click on the links below for the book files
  3. A "File Download" box will appear. Click on "Save."
  4. A "Save As" window will appear.
  5. Make sure Desktop appears in the skinny box next to the arrows. If this does not appear click Browse Folders in the lower left hand corner of the window. Select Desktop from the list of Favorite Links that appears on the left column.
  6. Click Save.
  7. When the download is finished navigate to the Desktop and locate the file.
  8. Right click on the file and choose Cut.
  9. Open Computer and navigate to the path that you have set up for the Resources
  10. Once you are in the Resources folder click on Organize and choose Paste.
  11. Reopen Libronix
  12. Go to TOOLS < LIBRARY MANAGEMENT < SYNCHRONIZE LICENSES

The next time you go into Libronix the book should now appear in your My Library.

 

 I have passed the information along to our web team to see if there is any issue as to why these books are causing the issue of not downloading.

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Posts 1150
Anthony H | Forum Activity | Replied: Thu, Jun 3 2010 2:50 PM

Deborah Mickens:

Anthony,

Error Code 7 normally occurs if you are using a wireless connection to download any updates to the software.

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Thanks Deborah,

I am in fact on Wifi... though that may not be the case with the first post by Alex.

EDIT:

Not working,  Hooked up to the router through ethernet and I still get the same loop and eventual error.

 

Posts 653
Alex Scott | Forum Activity | Replied: Thu, Jun 3 2010 3:44 PM

Deborah Mickens:
What is the name of the resource that it is downloading over and over? Also, are you getting any error codes in the download process or is the update just continually downloading? If you do know the name of the resource that it continually downloading, I can pass that information onto our web team and they can check to see if there is something preventing the resource from being downloaded.

It seems to be happening with them all.  There are many because of the updated materials from Galaxie (Journals etc.)  which incidentally don't seen to be updating on L4 either, leaving us with that annoying 214MB daily download still.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 653
Alex Scott | Forum Activity | Replied: Thu, Jun 3 2010 6:19 PM

Deborah Mickens:
What is the name of the resource that it is downloading over and over? Also, are you getting any error codes in the download process or is the update just continually downloading? If you do know the name of the resource that it continually downloading, I can pass that information onto our web team and they can check to see if there is something preventing the resource from being downloaded.

OK.  I've had more of a chance to look at this now.   It is NOT resource related.  There are more than 700 resources to be downloaded requiring a 1.4 GB download.  While I haven't checked each and every resource, I did check quite a few of them with the same result.  More disappointing is the fact that I contacted Support this morning about this matter, and haven't even got an acknowledgement much less a solution.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 653
Alex Scott | Forum Activity | Replied: Fri, Jun 4 2010 9:39 AM

Just an update on the problem (which continues at the moment).  I spoke to someone at Logos and they were able to replicate the problem, but not why.  One of the problems may be that there are two files with different dates for all these resources.  For example, ESV is listed on the FTP site as 2/13/2008 and one in the Update directory listed as 06/01/2010 so it may be that the updated files haven't been transferred to the main FTP site yet.  Somehow though the updater knows that there is an updated file available.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 1141
Juanita | Forum Activity | Replied: Fri, Jun 4 2010 10:31 AM

Thanks, Alex, for letting us know.  God Bless

Posts 653
Alex Scott | Forum Activity | Replied: Fri, Jun 4 2010 12:36 PM

Just got a message from Logos: "It looks like the server that holds this information crashed. It will hopefully  be back online on Monday at some point. Sorry for the inconvenience..."

 

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 29
Clay Brisbois | Forum Activity | Replied: Sun, Jun 6 2010 3:21 AM

I would also add that the updater says "Latest 3.0f Resources" while the latest release (which I have) is g.  Apparently this has been the case recently: http://community.logos.com/forums/p/17694/133241.aspx#133241

~Clay

Posts 653
Alex Scott | Forum Activity | Replied: Thu, Jun 10 2010 1:45 AM

The problem with the L3 updater appears to be fixed now.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 82
James Ng | Forum Activity | Replied: Thu, Jun 10 2010 5:40 AM

Does the L3 updater simply mean it'll pull down (download) all of the titles that I have a license for without having to go find the CDs and install?

Posts 26005
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jun 10 2010 6:31 PM

James Ng:

Does the L3 updater simply mean it'll pull down (download) all of the titles that I have a license for without having to go find the CDs and install?

The Resource Updater (or even Libronix Update) only recommends updates to resources you have installed. It will not perform a re-install of resources.

Dave
===

Windows 10 & Android 8

Posts 653
Alex Scott | Forum Activity | Replied: Thu, Jun 10 2010 8:49 PM

Of course, now we have a new problem - resources that will download OK, but not load.  My guess would be, judging by the date on the files, that the updater thinks there are new files but all it has access to are the older ones.  The 2 offending ones are, Master's Seminary Journal Volume 3 (the FTP site date is 12/14/2009 while the others around it bear the date of 06/09/2010), and the Westminster Theological Journal Volume 67, also with a date of 12/14/2009 as opposed to the rest of the series at 06/09/2010

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

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