"Passage Guide" not working in Logos 8.3.0.0020

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This post has 40 Replies | 2 Followers

Posts 246
Jonathan Bradley | Forum Activity | Replied: Fri, Mar 8 2019 6:42 PM

I could not recreate the problem, but I am not using High Sierra either. 

I'm going to ask the dumb question here, and I *only* ask this is because I have forgotten to do this before when using the Passage Guide...did you hit enter or the equivalent button to process the command within the PG search bar? 

Posts 121
Scott Yip | Forum Activity | Replied: Sat, Mar 9 2019 6:49 AM

thanks for asking. Of course I hit <enter>. Everything I typed disappeared after that.

Posts 121
Scott Yip | Forum Activity | Replied: Sat, Mar 9 2019 7:02 AM

I think it is time for me to upgrade to Mojave and see how things go.

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Mike Binks | Forum Activity | Replied: Sat, Mar 9 2019 7:17 AM

Scott Yip:

I think it is time for me to upgrade to Mojave and see how things go.

Don't just disappear. Do let us know how you get on.

Posts 121
Scott Yip | Forum Activity | Replied: Sat, Mar 9 2019 7:17 PM

Sure.

Posts 121
Scott Yip | Forum Activity | Replied: Sun, Mar 10 2019 5:27 AM

i just upgraded to MacOS Mojave. Nothing changed. "Passage Guide" NOT WORKING.

FRUSTRATING.

How can I follow this further? Can I completely delete the library altogether and re-install the software? 

Posts 121
Scott Yip | Forum Activity | Replied: Sun, Mar 10 2019 7:16 AM

A bit more evidence. I clicked the "Passage Study" within "Layout Menu" and then my layout is switched immediately according to its design. I attach the result. Thanks.

Posts 121
Scott Yip | Forum Activity | Replied: Sun, Mar 10 2019 7:23 AM

now running 8.3.0.0022

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Randy W. Sims | Forum Activity | Replied: Sun, Mar 10 2019 7:34 AM

I've not been following this one, but what happens if you open from the Command Box:

Open Passage Guide to Jn3.16

or use a url like: https://ref.ly/logos4/Guide?t=My+Passage+Guide&ref=BibleESV.2Pe1.5-11

Also, curious if localization is an issue, but it looks like your are running US English UI. Is that correct. OS is english & Logos is english? Does chinese bible reference in PG work? I'm ignorant of Logos localization issues, so just clarifying.

I recall this or something similar was reported at least once before but didn't see how it was resolved: https://community.logos.com/forums/t/173947.aspx 

Posts 121
Scott Yip | Forum Activity | Replied: Sun, Mar 10 2019 8:40 AM

Hi Randy,

Many thanks for your help. The url works. I can load the references from my library. Thanks for this.

But I cannot load anything after entering "Open Passage Guide to Jn3.16", even after changing the Bible verses to other choices. Nothing is loaded within the "Passage Guide" inside the Logos App.

I am not sure what localization is. I checked my language preference in Mac (Language & Region) and the first language is English. My language preference is also English in Logos. Chinese bible reference also does not work. In fact I never entered the bible references in Chinese.

Thanks for your detailed reply. 

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Randy W. Sims | Forum Activity | Replied: Sun, Mar 10 2019 9:34 AM

Not sure what is happening. I hate to ask you to repeat all these steps, but it may be helpful to see how logos responds to each of these in the logs. Can you open Logos with logging enabled and run through each of these variations:

Open Guides menu -> Select Passage Guide -> Enter Jn1.1 -> Press Enter

In the Command/Go box at the very top left next to the green GO button, enter "open passage guide to jn1.2" without pressing enter -> in the menu that pops up, select "Open Passage Guide to John 1:2"

Again, In the Command/Go box at the very top left, enter "open passage study layout to jn1.3" without pressing enter -> in the menu that pops up, select "Open Passage Study Layout to John 1:3"

Finally, click the following url: https://ref.ly/logos4/Guide?t=My+Passage+Guide&ref=BibleESV.Jn1.4 

After logging all of those actions, post the logs here. I'm not sure this will tell us anything, someone from Faithlife may have to jump in (probably Monday when they open back up), but I'm hoping something in the logs may point out a clue...

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Mike Binks | Forum Activity | Replied: Sun, Mar 10 2019 9:58 AM

Hi Scott,

I guess you have reached the point where the only real chance of progress is to give customer services a call and share your screen with them.

Whenever I do this I start the call with Skype and then if they need to check my system they give me a ring back.

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Reuben Helmuth | Forum Activity | Replied: Sun, Mar 10 2019 11:22 AM

Scott Yip:
The url works. I can load the references from my library. Thanks for this.

Interesting... What happens when you put the passage guide in a linkset with a Bible and scroll the Bible?

Posts 121
Scott Yip | Forum Activity | Replied: Sun, Mar 10 2019 8:21 PM

Reuben Helmuth:
put the passage guide in a linkset with a Bible and scroll the Bible

Hi Reuben, I am not sure that I understand what you mean. But so far within my chrome browser I don't experience any troubles. I can scroll bible passages and I can look up my references in passage guide.

Posts 121
Scott Yip | Forum Activity | Replied: Sun, Mar 10 2019 8:21 PM

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Reuben Helmuth | Forum Activity | Replied: Mon, Mar 11 2019 12:25 AM

Scott Yip:

Reuben Helmuth:
put the passage guide in a linkset with a Bible and scroll the Bible

Hi Reuben, I am not sure that I understand what you mean.

Linksets (A-F) are accessed from the panel menu. The passage guide can be put in the same linkset as a Bible so that it will update to the current verse as you navigate in your Bible.

Posts 121
Scott Yip | Forum Activity | Replied: Mon, Mar 11 2019 2:31 AM

Thank you so much for your attention. I linked the passage guide to my Bible pane, as shown in the picture below. Nothing happens. I scrolled the Bible verse by verse. Nothing happens. I changed from NIV to ESV and scrolled and changed NRSV and scrolled........

Nothing happens. Nothing is loaded in Passage Guide.

Posts 121
Scott Yip | Forum Activity | Replied: Mon, Mar 11 2019 2:33 AM

Mike Binks:

Hi Scott,

I guess you have reached the point where the only real chance of progress is to give customer services a call and share your screen with them.

Whenever I do this I start the call with Skype and then if they need to check my system they give me a ring back.

seems a good suggestion. May I know the skype name of Logos?

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Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Mar 11 2019 7:23 AM

Scott Yip:
seems a good suggestion. May I know the skype name of Logos?

From the UK I just use the published land line number. I isn't free but it costs very little certainly less than dialling direct.

Posts 121
Scott Yip | Forum Activity | Replied: Mon, Mar 11 2019 8:27 AM

Thanks Mike.

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