Question About Changing Email Address and Mobile Apps

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Nathan Parker | Forum Activity | Posted: Fri, Apr 12 2019 10:12 PM

If I update my email address on my Faithlife account, am I able to sign out of these apps and sign in with my new email address, or does it require me to delete the apps and reinstall them before signing in with my new email address?

Faithlife Bible Screen

Faithlife TV

Faithlife Proclaim

Faithlife eBooks

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Faithlife Study Bible

Faithlife Groups

Thanks!

Nathan Parker

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Graham Criddle | Forum Activity | Replied: Fri, Apr 12 2019 11:33 PM

There is no mechanism to log out / log in again so you would need to delete and reinstall the apps.

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Nathan Parker | Forum Activity | Replied: Sat, Apr 13 2019 4:59 PM

Graham Criddle:

There is no mechanism to log out / log in again so you would need to delete and reinstall the apps.

Great to know. Thanks!

Nathan Parker

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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Apr 15 2019 1:29 PM

It is true that there is no mechanism to log out and log back in.

But there should be no need to re-install every time that you change your email address.  You should still remain signed in, there should not be a need to take any further action.

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Graham Criddle | Forum Activity | Replied: Mon, Apr 15 2019 3:17 PM

Joe McCune (Faithlife):

But there should be no need to re-install every time that you change your email address.  You should still remain signed in, there should not be a need to take any further action.

Hi Joe

I wasn’t aware of that.

Will that configuration allow you to gain access to newly purchased resources?

Posts 1910
Nathan Parker | Forum Activity | Replied: Mon, Apr 15 2019 7:43 PM

Joe McCune (Faithlife):

It is true that there is no mechanism to log out and log back in.

But there should be no need to re-install every time that you change your email address.  You should still remain signed in, there should not be a need to take any further action.

Since it would show my old email address though, could it cause an issue with a future sync?

Nathan Parker

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Mark Barnes | Forum Activity | Replied: Tue, Apr 16 2019 4:30 AM

After you've signed in, for security, the apps don't store your email address and password. Instead they store an encrypted authentication token that is linked to your unique account ID (which is a number, not your email address). When you open the app in the future, its this authentication token that is checked with the server, and ensures you get the right information for your account. Your email address is not sent in those sync requests - just the token.

And presumably, changing your email address doesn't reset that token.

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Graham Criddle | Forum Activity | Replied: Tue, Apr 16 2019 5:03 AM

Thanks Mark

Very helpful, Graham 

Posts 1910
Nathan Parker | Forum Activity | Replied: Tue, Apr 16 2019 6:54 PM

Mark Barnes:

After you've signed in, for security, the apps don't store your email address and password. Instead they store an encrypted authentication token that is linked to your unique account ID (which is a number, not your email address). When you open the app in the future, its this authentication token that is checked with the server, and ensures you get the right information for your account. Your email address is not sent in those sync requests - just the token.

And presumably, changing your email address doesn't reset that token.

Great to know. Thanks!

Nathan Parker

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