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Mattillo | Forum Activity | Replied: Wed, Jun 12 2019 1:40 PM

Ok so I don't know if anyone else is having this issue but...

I had this book preordered but the preorder didn't process for some reason and it shows the book live on the site.  I cancelled my prepub and then bought the book.  My only issue now is that it isn't showing on my mobile device or in the web app.  I spoke with someone from FL and they aren't sure why that is.  Not sure if anyone else is having this issue or not.  The one thought I did gather was the book didn't process until late last night so maybe it hasn't gone totally live in the system yet.  I'll try again later tonight

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JT (alabama24) | Forum Activity | Replied: Wed, Jun 12 2019 1:52 PM

Sometimes purchases don't get processed immediately on your account... but most of the time they do. Sometimes books aren't available immediately on mobile upon release... but often they are. 

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Posts 1647
Rick | Forum Activity | Replied: Wed, Jun 12 2019 2:20 PM

Mattillo:
Ok so I don't know if anyone else is having this issue but...

I am experiencing everything you have said, with the exception of the web app. It did take it quite a bit of time to load in the web but it did eventually load. It is not showing up on my iPad and I did have to cancel my pre-pub and buy it.

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

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JT (alabama24) | Forum Activity | Replied: Thu, Jun 13 2019 7:35 AM

Hopefully we will get word today! 

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Mattillo | Forum Activity | Replied: Thu, Jun 13 2019 8:36 AM

Sorry I forgot to update this but yes it was fixed last night and all seems to be working for me at least. I believe the title wasn't fully indexed on the logos side which was the issue

Posts 348
Mathew Haferkamp | Forum Activity | Replied: Thu, Jun 13 2019 9:02 AM

I just went on the website and bought it and cancelled my prepub, it was the same price.

https://ebooks.faithlife.com/products/156497/the-kingdom-of-the-cults-the-definitive-work-on-the-subject  

Posts 77
LogosEmployee
Deborah Keiser | Forum Activity | Replied: Thu, Jun 13 2019 6:22 PM

Hey, wondering if everyone was able to both purchase and read this title now that it's live.  Let me know if there are still any issues we need to fix. Thanks for your patience and continued support! 

Posts 1945
Mark | Forum Activity | Replied: Thu, Jun 13 2019 7:36 PM

Deborah Keiser:

Hey, wondering if everyone was able to both purchase and read this title now that it's live.  Let me know if there are still any issues we need to fix. Thanks for your patience and continued support! 

It is still listed as a pre-pub order that ships today.  But I have not received it.  You have not yet told us that we need to cancel the pre-pub and puchase it as an e-book.  Is that what we need to do?  Please end the confusion by making this clear.

Posts 2250
mab | Forum Activity | Replied: Thu, Jun 13 2019 8:08 PM

I just did what Matthew did. That is very goofy. It hadn't downloaded as a pre-pub. Never had that happen before. 

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 940
Paul Caneparo | Forum Activity | Replied: Thu, Jun 13 2019 10:49 PM

Mark:

Deborah Keiser:

Hey, wondering if everyone was able to both purchase and read this title now that it's live.  Let me know if there are still any issues we need to fix. Thanks for your patience and continued support! 

It is still listed as a pre-pub order that ships today.  But I have not received it.  You have not yet told us that we need to cancel the pre-pub and puchase it as an e-book.  Is that what we need to do?  Please end the confusion by making this clear.

Mark

I can't see the book in Logos. This post has always been about the Faithlife eBooks edition, which is now available to order. The post has mostly discussed the publisher delay and then the delay due to some technical issue. If you want the book order and delete any pre-order as this seems to have been an issue for some (if not all).

Posts 1945
Mark | Forum Activity | Replied: Fri, Jun 14 2019 5:16 AM

I just cancelled the pre-order which pointed to a logos link that no longer exists and ordered the e-book for the same price.

Posts 3236
Mattillo | Forum Activity | Replied: Fri, Jun 14 2019 6:18 AM

Yeah this is a tad goofy... If you go to your prepubs (or orders) you can see all your orders across both Logos and FLEB but if you click on a FLEB resource in the Logos order page it'll give you an error and visa versa.  I'm guessing it is setup like this so you can see all your orders in one spot though why the hyperlinks for the different systems don't work is beyond me.  I'm sure FL knows about this but it must be too problematic to fix. In short, you just have to keep a mental note of where you placed what order or if you get an error to just try the other one.  I mainly only use Logos and FLEB.  Not sure how Noet or Lexham would factor into this either as they have different resources at times as well.  E.g. Lexham had the option of separately preordering an Osborne commentary whereas Logos only had the option to buy the whole set and wait. Maybe this is fixed now but it did happen last month I believe.

Posts 77
LogosEmployee
Deborah Keiser | Forum Activity | Replied: Fri, Jun 14 2019 12:51 PM

Okay, something goofy did happen with the pre-pubs...it had to do with the way in which the product was made live on the site. Just this morning, the product creation team ran the list of all the pre-pub orders and processed those. So now everyone who ordered it in pre-pub should have their copy, of course the duplicates were removed. Keep me posted if there are still issues you have! Thanks again, and again! 

Posts 452
Brad | Forum Activity | Replied: Sun, Jun 16 2019 6:41 PM

Deborah Keiser:

Okay, something goofy did happen with the pre-pubs...it had to do with the way in which the product was made live on the site. Just this morning, the product creation team ran the list of all the pre-pub orders and processed those. So now everyone who ordered it in pre-pub should have their copy, of course the duplicates were removed. Keep me posted if there are still issues you have! Thanks again, and again! 

Thank you, Deborah, mine did finally come through.  We appreciate all of the follow-up.

Posts 141
Jerome Smith | Forum Activity | Replied: Mon, Jul 29 2019 2:02 PM

I know this is now more than a month later, but I have noticed that most of the footnotes do not display properly upon mouseover. A few do. Hopefully this can be corrected. Specifically, I have been reading the chapter about the Jehovah's Witnesses.

Deborah Keiser:

Okay, something goofy did happen with the pre-pubs...it had to do with the way in which the product was made live on the site. Just this morning, the product creation team ran the list of all the pre-pub orders and processed those. So now everyone who ordered it in pre-pub should have their copy, of course the duplicates were removed. Keep me posted if there are still issues you have! Thanks again, and again! 

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JT (alabama24) | Forum Activity | Replied: Mon, Jul 29 2019 6:24 PM

Jerome Smith:
I have noticed that most of the footnotes do not display properly upon mouseover. A few do. Hopefully this can be corrected.

I concur with your assessment and agree with your desire. I don't think, however, that FL guarantees these to be functional. If you didn't know, the notes are actually at the end of the chapter. While it is not ideal, at least you have access to them. 

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