Please Help: Stuck while installing Logos 8

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Posts 298
Vincent Chia | Forum Activity | Posted: Sun, Apr 28 2019 8:08 AM

Dear Sir,

I am trying to install Logos 8 on my new computer.

I am stuck at this stage (please see picture).

What can I do now?

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 298
Vincent Chia | Forum Activity | Replied: Sun, Apr 28 2019 8:09 AM

The next step fails to load (as shown in the picture above).

Should I close the window, uninstall and retry?

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 9916
Denise | Forum Activity | Replied: Sun, Apr 28 2019 2:52 PM

Vincent, absent a more expert response, my guess (if it were me), would be the servers and your library.  The book-specific download is new. I'd wait until Monday (the worker bees), before an uninstall ... unless you already solved it.


Posts 298
Vincent Chia | Forum Activity | Replied: Sun, Apr 28 2019 4:18 PM

I never had problems installing Logos before. Why the change  

I couldn't install Logos now :(

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 24447
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Apr 28 2019 5:15 PM

Vincent Chia:
I never had problems installing Logos before. Why the change  

The change is for Cloud Resources:

  • Added the ability to download and remove resources on demand. Resources remain listed in the Library when not downloaded, and can be opened in preview mode.
  • Added the ability to search Cloud Resources in Everything and All Resources Basic Search when online.

The Download your Logos 8 Library window is supposed to give you a choice of resources from "minimal" to "recommended" to "all".

Click Retry, or click the X at top right and then restart Logos from the desktop icon (top left of your screen).

That failing, go to Control Panel > Programs and Features, right-click Logos Bible Software and choose Repair. Restart Logos.

Please report further issues in the Logos 8 Forum (you can link it to this thread) as a Bug.

Dave
===

Windows & Android

Posts 298
Vincent Chia | Forum Activity | Replied: Sun, Apr 28 2019 6:17 PM

Thank you Dave. I have tried "Click Retry, or click the X at top right and then restart Logos from the desktop icon (top left of your screen)."

I will attempt the other steps as stated and update you on this.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 298
Vincent Chia | Forum Activity | Replied: Sun, Apr 28 2019 6:18 PM

Thank you Dave.

I have tried "Click Retry, or click the X at top right and then restart Logos from the desktop icon (top left of your screen)." It does not work.

Will try the later steps and update you again.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 1
Tai Thau Chung | Forum Activity | Replied: Sun, Apr 28 2019 10:19 PM

I am stuck with the same problem since 22/4/2019...

Posts 27111
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Apr 29 2019 10:47 AM

Are y’all behind a firewall? Using VPN?

OSX & iOS | Logs |  Install

Posts 298
Vincent Chia | Forum Activity | Replied: Mon, Apr 29 2019 3:29 PM

Dear JT, Thank you for your kind assistance.

The problem seems to be the servers. After waiting a day, the "failed to load" appears to have resolved on its own. Happy days!

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 110
Tanner Thetford | Forum Activity | Replied: Thu, May 16 2019 12:54 PM

Has anyone else found a solution to this besides "wait"?

I have had this exact issue for 3 days now with my new laptop. Any help is much appreciated.

Posts 27111
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, May 16 2019 1:02 PM

Tanner Thetford:

Has anyone else found a solution to this besides "wait"?

I have had this exact issue for 3 days now with my new laptop. Any help is much appreciated.

Please create a new thread and provide appropriate details (I.e.) specific operating system, etc.  

OSX & iOS | Logs |  Install

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