Perpetual "Preparing your library" and "Updating library catalog"

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This post has 30 Replies | 2 Followers

Posts 18634
Rosie Perera | Forum Activity | Posted: Wed, May 1 2019 11:42 PM

Every time I boot this evening, I get "Preparing your library" and "Updating library catalog" but it should already be up-to-date. I downloaded a few new resources earlier today, but have restarted a dozen times and rebooted the computer, and still I'm getting "Preparing your library" and "Updating library catalog".

It used to be that Logos would not have anymore preparing/updating to do after a couple of restarts after new resources were downloaded. What's going on?

LogosError.log contains the following:

Error ID: 3073
Error detail: SQLiteException: Full: database or disk is full

I was running low on disk space an hour or so ago, but I cleared up a huge amount of space and now have 44GB free on my C: drive and 724GB free on my F: drive which is where Logos is stored. My reboot and several restarts of Logos have happened after clearing up that space.

Logs attached.

1067.LogosLogs L8.4 20190501.zip

Posts 6477
Forum MVP
Lynden Williams | Forum Activity | Replied: Thu, May 2 2019 2:19 AM

Mine keeps telling me that resources are ready to be added to your library. It is also saying that this will happen when the application is restarted. Restarted 3 times already. It is indexing now.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 3007
Milkman | Forum Activity | Replied: Thu, May 2 2019 5:23 AM

Same here.

mm. 

mm.

Posts 1642
Rick | Forum Activity | Replied: Thu, May 2 2019 5:49 AM

Lynden Williams:
Mine keeps telling me that resources are ready to be added to your library. It is also saying that this will happen when the application is restarted. Restarted 3 times already. It is indexing now.

I had the same situation and I posted my solution to the problem here: https://community.logos.com/forums/t/181105.aspx 

For me, resources aren't downloading in the library correctly.

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

Posts 18634
Rosie Perera | Forum Activity | Replied: Thu, May 2 2019 12:05 PM

Rick:

Lynden Williams:
Mine keeps telling me that resources are ready to be added to your library. It is also saying that this will happen when the application is restarted. Restarted 3 times already. It is indexing now.

I had the same situation and I posted my solution to the problem here: https://community.logos.com/forums/t/181105.aspx 

For me, resources aren't downloading in the library correctly.

I appreciate your suggestion, but I don't think it's the same problem for me. I'm not getting the "Resources are Ready to be Added to Your Library" message.

I think it somehow has to do with the fact that I was running out of disk space. I had gotten a warning message from Windows saying I had 0 space free. It was actually somewhere around 700K, but that's effectively like zero on a 1TB drive. I cleared up 44GB of space and rebooted. But Logos seems to have gotten stuck in a state where it thinks there isn't enough disk space for it to complete the update.

I'm guessing there is some file I can delete that will fix it, but I'm not sure what file that would be. And I think that if this situation can happen, and that is indeed what's causing it, they should do a better job of detecting when the disk space problem has been remedied and be able to recover on its own without the user having to delete some obscure file that they'd only be able to find out about by contacting a very technically alert support specialist.

I'm hoping one of the very techy MVPs might be able to help with this.

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Forum MVP
Randy W. Sims | Forum Activity | Replied: Thu, May 2 2019 12:19 PM

Logs show 0 MB avail on your temp drive: C:\Users\Rosie Perera\AppData\Local\Temp\

Is something wrong with that folder? Purge that folder and check Permissions.

Posts 3007
Milkman | Forum Activity | Replied: Thu, May 2 2019 7:16 PM

All done on my end. Took a couple of reboots - not with my feet, although it was frustrating enough to do so.

mm.

Posts 18634
Rosie Perera | Forum Activity | Replied: Thu, May 2 2019 11:45 PM

Randy W. Sims:

Logs show 0 MB avail on your temp drive: C:\Users\Rosie Perera\AppData\Local\Temp\

Is something wrong with that folder? Purge that folder and check Permissions.

I've purged everything I could delete in that folder (some files were still in use). Permissions on it aren't out of the ordinary.

Rebooted again. Still having the same problem.

LogosError.log is now showing "Free temp space: 39,397 MB".

Logos.log shows thousands of Error lines like this:

2019-05-02 23:32:52.1311 16 Error CloudResourceManager Download job for resource 'LLS:BBLDRCTNSM' was expected but not found.

Also lots of lines like these:

2019-05-02 23:32:52.1321 16 Error ApplicationUtility CloudResourceManager was unable to find an expected download job for a resource.
2019-05-02 23:32:52.1741 24 Info UpdatePipelineManager Delaying update check pending completion of update check.

Posts 2051
Forum MVP
Randy W. Sims | Forum Activity | Replied: Fri, May 3 2019 4:54 AM

Rosie Perera:

Randy W. Sims:

Logs show 0 MB avail on your temp drive: C:\Users\Rosie Perera\AppData\Local\Temp\

Is something wrong with that folder? Purge that folder and check Permissions.

I've purged everything I could delete in that folder (some files were still in use). Permissions on it aren't out of the ordinary.

Rebooted again. Still having the same problem.

LogosError.log is now showing "Free temp space: 39,397 MB".

Did that eliminate the Disk Full error?

Rosie Perera:

Logos.log shows thousands of Error lines like this:

2019-05-02 23:32:52.1311 16 Error CloudResourceManager Download job for resource 'LLS:BBLDRCTNSM' was expected but not found.

I noticed those. Over 37k of them: I'm guessing one for every resource you own. Seems excessive. But I was hoping that would go away with the disk full....

You mentioned in your OP that Logos was on drive F:, but the logs don't mention that drive. They show the normal location on C:. Are you using a folder link (junction) on your logos folder? Wonder if something in the new cloud resources code isn't following links?

We probably need Andrew to take a look at this one.

Posts 2042
LogosEmployee

You might try deleting this file: C:\Users\Rosie Perera\AppData\Local\Logos5\Data\xkysu0lr.4zp\UpdateManager\Updates.db

This will get regenerated the next time you start the application.

It's not clear to me why the application is attempting to download a large number of those files. Are you able to open any of the listed resources? For example, "LLS:BBLDRCTNSM" is "Biblical Directionism: A Biblical Approach to Counseling Methodology".

Posts 18634
Rosie Perera | Forum Activity | Replied: Fri, May 3 2019 7:43 PM

Andrew Batishko (Faithlife):
You might try deleting this file: C:\Users\Rosie Perera\AppData\Local\Logos5\Data\xkysu0lr.4zp\UpdateManager\Updates.db

Good idea. I tried that. But I'm still having the problem.

Andrew Batishko (Faithlife):
It's not clear to me why the application is attempting to download a large number of those files. Are you able to open any of the listed resources? For example, "LLS:BBLDRCTNSM" is "Biblical Directionism: A Biblical Approach to Counseling Methodology".

That one is a hidden resource. Perhaps all of those are hidden resources. I checked one other, LLS:BLESSKNGUN, which I guessed was "Blessing the King of the Universe: Transforming Your Life Through the Practice of Biblical Praise" which is also in my Hidden Resources. So maybe that's the issue.

Here are updated log files:

1856.Logos Logs L8.4 20190503.zip

I'm still getting those errors of the form:

2019-05-03 19:36:28.7927 27 Error CloudResourceManager Download job for resource 'LLS:BBLDRCTNSM' was expected but not found.

Notice also in LogosError.log a whole slew of Exception errors of the form (these were there before too, but I didn't report above as I didn't want to complicate matters at the time).

Program Version: 8.4 SR-1 (8.4.0.0047)
Time: 2019-05-03 19:36:37 -07:00 (2019-05-04T02:36:37Z)
Exception loading ContentsEntry from string: strReference=[Article=A_APRIL15|ArticleLength=42|Context=April%2015%0a%0a|Offset=0|OffsetInContext=0|Resource=PBB:95afc6e2a79f480796f4803567670e67|Version=2011-12-21T07:29:35Z], resourceId=[PBB:95afc6e2a79f480796f4803567670e67]
System.FormatException: Unable to load contents entry for resource: PBB:95afc6e2a79f480796f4803567670e67, parameters: Article=A_APRIL15|ArticleLength=42|Context=April%2015%0a%0a|Offset=0|OffsetInContext=0|Resource=PBB:95afc6e2a79f480796f4803567670e67|Version=2011-12-21T07:29:35Z
at Libronix.DigitalLibrary.Resources.Logos.LogosResource.LoadContentsEntryCore(String strSaved)
at Libronix.DigitalLibrary.Documents.ReadingPlan.ContentsEntryResourceReference.LoadFromSessionReading(ReadingPlanSessionReading reading, Resource resource)

Posts 18634
Rosie Perera | Forum Activity | Replied: Fri, May 3 2019 7:47 PM

Randy W. Sims:
You mentioned in your OP that Logos was on drive F:, but the logs don't mention that drive. They show the normal location on C:. Are you using a folder link (junction) on your logos folder? Wonder if something in the new cloud resources code isn't following links?

Yes, I'm using a folder link to point C:/Users/Rosie Perera/AppData/Logos5 to F:/Logos5

I wonder if that could be causing a problem? I set that up a few months ago (when I had a previous crisis of running low on disk space on C:) and had had no problems up until recently. Perhaps it started with the new 8.4 release with cloud resources; not sure. I only noticed it for the first time on May 1.

Posts 2042
LogosEmployee

Rosie Perera:
That one is a hidden resource. Perhaps all of those are hidden resources. I checked one other, LLS:BLESSKNGUN, which I guessed was "Blessing the King of the Universe: Transforming Your Life Through the Practice of Biblical Praise" which is also in my Hidden Resources. So maybe that's the issue.

Ah ha... that's really good to know. That explains why the problem keeps coming back. I'll investigate on Monday.

Posts 2051
Forum MVP
Randy W. Sims | Forum Activity | Replied: Sat, May 4 2019 4:50 AM

Rosie Perera:

Notice also in LogosError.log a whole slew of Exception errors of the form (these were there before too, but I didn't report above as I didn't want to complicate matters at the time).

Program Version: 8.4 SR-1 (8.4.0.0047)
Time: 2019-05-03 19:36:37 -07:00 (2019-05-04T02:36:37Z)
Exception loading ContentsEntry from string: strReference=[Article=A_APRIL15|ArticleLength=42|Context=April%2015%0a%0a|Offset=0|OffsetInContext=0|Resource=PBB:95afc6e2a79f480796f4803567670e67|Version=2011-12-21T07:29:35Z], resourceId=[PBB:95afc6e2a79f480796f4803567670e67]
System.FormatException: Unable to load contents entry for resource: PBB:95afc6e2a79f480796f4803567670e67, parameters: Article=A_APRIL15|ArticleLength=42|Context=April%2015%0a%0a|Offset=0|OffsetInContext=0|Resource=PBB:95afc6e2a79f480796f4803567670e67|Version=2011-12-21T07:29:35Z

These are errors in one of your Personal Books. All in the same book. You can see which by entering it in the GO box: PBB:95afc6e2a79f480796f4803567670e67.

Rosie Perera:

Andrew Batishko (Faithlife):
It's not clear to me why the application is attempting to download a large number of those files. Are you able to open any of the listed resources? For example, "LLS:BBLDRCTNSM" is "Biblical Directionism: A Biblical Approach to Counseling Methodology".

That one is a hidden resource. Perhaps all of those are hidden resources.

There are over 27k of those mentioned in the log file. Are they all hidden? Surprise

Posts 18634
Rosie Perera | Forum Activity | Replied: Sat, May 4 2019 10:35 PM

Randy W. Sims:
These are errors in one of your Personal Books. All in the same book. You can see which by entering it in the GO box: PBB:95afc6e2a79f480796f4803567670e67.

Hmm, the plot thickens. That is a personal book I have called Daily Bible Reading: A Chronological Plan, which I got from Warren Doud's site www.gracenotes.info.

It had last been built in 2013, so I rebuilt it. Got the following error:

[Error] Font 'Calibri' is not a valid font for use in resources.

That's weird. It hadn't caused that error before when I'd built it back in 2013. And why couldn't I use whatever fonts I wanted for a PBB?

Anyway, I changed the font throughout to Times New Roman and rebuilt, and that error went away.

But I'm still getting the "Exception loading..." errors from that PBB. Any clues as to what else might be causing that? The book builds fine and opens fine and functions fine. Here is the docx file:

4628.Daily Bible Reading - A Chronological Plan.docx

There are also a bunch of errors in my Logos.log of the form:

2019-05-04 19:36:22.9641 1 Error ApplicationUtility Exception loading ContentsEntry from string: strReference=[Article=R1|ArticleLength=3|Context=%20%20%0a|Offset=0|OffsetInContext=0|Resource=LLS:9781441240439|Version=2012-09-10T20:57:28Z], resourceId=[LLS:9781441240439] ~FormatException: Unable to load contents entry for resource: LLS:9781441240439, parameters: Article=R1|ArticleLength=3|Context=%20%20%0a|Offset=0|OffsetInContext=0|Resource=LLS:9781441240439|Version=2012-09-10T20:57:28Z

And this is with a Faithlife eBook, LLS:9781441240439 (Devotions for Advent (Ebook Shorts): Meditations Based on Best-Loved Hymns). So not my fault.

Randy W. Sims:
There are over 27k of those mentioned in the log file. Are they all hidden? Surprise

Well, I don't know exactly how many hidden resources I have (it's impossible to count). But I wouldn't doubt it. I hid most if not all of the Library of Early English History and there are over 25k volumes in that.

Posts 241
danwdoo | Forum Activity | Replied: Sun, May 5 2019 1:53 AM

I have been getting the "preparing your library" staying up for 5-10 seconds each time I start Logos for while now even when no resources have been added. I assumed this behavior was from one of the recent updates and have been hoping it will be addressed soon, but it could be some kind of resource issue.

Posts 2051
Forum MVP
Randy W. Sims | Forum Activity | Replied: Sun, May 5 2019 6:20 AM

Rosie Perera:

Hmm, the plot thickens. That is a personal book I have called Daily Bible Reading: A Chronological Plan, which I got from Warren Doud's site www.gracenotes.info.

It had last been built in 2013, so I rebuilt it. Got the following error:

[Error] Font 'Calibri' is not a valid font for use in resources.

That's weird. It hadn't caused that error before when I'd built it back in 2013. And why couldn't I use whatever fonts I wanted for a PBB?

Anyway, I changed the font throughout to Times New Roman and rebuilt, and that error went away.

But I'm still getting the "Exception loading..." errors from that PBB. Any clues as to what else might be causing that? The book builds fine and opens fine and functions fine. Here is the docx file:

4628.Daily Bible Reading - A Chronological Plan.docx

I've tried very briefly this morning, but I can't repro this. I tried this file as well as the two posted to:

https://community.logos.com/forums/t/41690.aspx

Added Personal Book, type Calendar Devotional. Added to a card to home page. No PBB compile errors. Nothing in Logos.log nor LogosError.log. Not sure if there are outside factors that could cause different results? Not sure what the error refers to; the only reference to it that I find in the forums is from another post by you:

https://community.logos.com/forums/p/171043/1031362.aspx#1031362

Rosie Perera:

There are also a bunch of errors in my Logos.log of the form:

2019-05-04 19:36:22.9641 1 Error ApplicationUtility Exception loading ContentsEntry from string: strReference=[Article=R1|ArticleLength=3|Context=%20%20%0a|Offset=0|OffsetInContext=0|Resource=LLS:9781441240439|Version=2012-09-10T20:57:28Z], resourceId=[LLS:9781441240439] ~FormatException: Unable to load contents entry for resource: LLS:9781441240439, parameters: Article=R1|ArticleLength=3|Context=%20%20%0a|Offset=0|OffsetInContext=0|Resource=LLS:9781441240439|Version=2012-09-10T20:57:28Z

And this is with a Faithlife eBook, LLS:9781441240439 (Devotions for Advent (Ebook Shorts): Meditations Based on Best-Loved Hymns). So not my fault.

That looks like the same error but on a different resource. I have that book also, but no errors Tongue Tied

Posts 2042
LogosEmployee

Try deleting this file. If this doesn't fix the problem, please post the log from the first run after the file was deleted.

C:\Users\Rosie Perera\AppData\Local\Logos5\Data\xkysu0lr.4zp\CloudResourceManager\CloudResources.db

Posts 2042
LogosEmployee

Randy W. Sims:
There are over 27k of those mentioned in the log file. Are they all hidden?

From the log file:

2019-05-01 23:33:24.7445 32 Info LDLS4.AppModel There are 27375 hidden resources.

Posts 2051
Forum MVP
Randy W. Sims | Forum Activity | Replied: Mon, May 6 2019 11:03 AM

Andrew Batishko (Faithlife):

Randy W. Sims:
There are over 27k of those mentioned in the log file. Are they all hidden?

From the log file:

2019-05-01 23:33:24.7445 32 Info LDLS4.AppModel There are 27375 hidden resources.

Thank you for pointing that out. I completely missed that. That might have been a good clue!

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