Perpetual "Preparing your library" and "Updating library catalog"

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Posts 18597
Rosie Perera | Forum Activity | Replied: Mon, May 6 2019 8:13 PM

Andrew Batishko (Faithlife):

Try deleting this file. If this doesn't fix the problem, please post the log from the first run after the file was deleted.

C:\Users\Rosie Perera\AppData\Local\Logos5\Data\xkysu0lr.4zp\CloudResourceManager\CloudResources.db

Did that. The problem is still there.

Here's the log from the first run after I deleted that file:

8105.Logos.log

Posts 2031
LogosEmployee

Rosie Perera:

Did that. The problem is still there.

Here's the log from the first run after I deleted that file:

It looks like the application is updating the metadata for 212 resources, and updating community metadata for all resources. Can you run once and wait for the yellow notification bar in the library to go away (to make sure that everything is up to date). Then restart the application and post the log from the second run. The second run shouldn't be updating metadata, but there may be some kind of problem with that.

Posts 18597
Rosie Perera | Forum Activity | Replied: Tue, May 7 2019 12:25 PM

Andrew Batishko (Faithlife):
It looks like the application is updating the metadata for 212 resources, and updating community metadata for all resources. Can you run once and wait for the yellow notification bar in the library to go away (to make sure that everything is up to date). Then restart the application and post the log from the second run. The second run shouldn't be updating metadata, but there may be some kind of problem with that.

Here you go again. It still puts up the "Preparing your library" message every time I restart it, and it still gets the yellow notification bar in the library every time, though the latter lasts only a second now.

7658.Logos.log

Still lots of errors in that log file, though they seem unrelated to the "Preparing your library" problem. Let's troubleshoot one thing a a time.

Posts 469
Rodney Phillips | Forum Activity | Replied: Wed, May 8 2019 5:24 AM

I have a similar problem I think.   For the past 2 or 3 days mine always says "Resources are ready to be added to your Library"   "Updates will be added when the application is restarted".  But have restarted several times and this message always comes back..   And no other messages but this one.   

Posts 2041
Forum MVP
Randy W. Sims | Forum Activity | Replied: Wed, May 8 2019 8:10 AM

Rodney Phillips:

I have a similar problem I think.   For the past 2 or 3 days mine always says "Resources are ready to be added to your Library"   "Updates will be added when the application is restarted".  But have restarted several times and this message always comes back..   And no other messages but this one.   

This is unlikely related to this thread, but not sure without logs. You can try the solution posted here:

  https://community.logos.com/forums/p/181105/1047622.aspx#1047622

If that does not work, please start a new thread with details and include logs:

  Windows => https://support.logos.com/hc/en-us/articles/360008571551

  Mac => https://support.logos.com/hc/en-us/articles/360015776171

Posts 18597
Rosie Perera | Forum Activity | Replied: Wed, May 8 2019 4:02 PM

Rodney Phillips:

I have a similar problem I think.   For the past 2 or 3 days mine always says "Resources are ready to be added to your Library"   "Updates will be added when the application is restarted".  But have restarted several times and this message always comes back..   And no other messages but this one.   

This is a separate problem which is discussed in this thread and has apparently been fixed in the latest beta, so you'll get it with the next stable release (8.5) whenever that ships.

But I'm still waiting to hear back from Andrew on my latest posted log. Or should I just hope that the fix in 8.5 Beta 3 might have fixed my issue as well and wait for the stable release?

Posts 18597
Rosie Perera | Forum Activity | Replied: Fri, May 10 2019 12:09 PM

Andrew Batishko (Faithlife):
It looks like the application is updating the metadata for 212 resources, and updating community metadata for all resources. Can you run once and wait for the yellow notification bar in the library to go away (to make sure that everything is up to date). Then restart the application and post the log from the second run. The second run shouldn't be updating metadata, but there may be some kind of problem with that.

Andrew, I posted that log for you above as requested. Any thoughts?

Posts 2031
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Fri, May 10 2019 12:34 PM

Sorry about the delay in responding.

The errors you mentioned are almost certainly the result of some kind of link to a position in a PBB resources where the PBB was significantly changed and recompiled (such as a shortcut, note attachment, etc). This is nothing new, and isn't really likely to be causing a performance impact. Note that all of those message are logged over the span of less than a second.

I do notice some network-related errors in the log. This could be slowing things down if network problems are causing delays or timeouts.

The "Preparing your library" message during startup is actually an entirely generic message, and pretty much just means that the application is busy doing some stuff that isn't more specifically categorized (such as syncing). There's not really any significance to the fact that that specific message is appearing.

The main window is displaying within 8 seconds (although another 5 seconds until it finishes displaying the initial layout), which certainly seems reasonable. Is that significantly slower than previous?

I don't really see anything else that looks concerning.

Posts 18597
Rosie Perera | Forum Activity | Replied: Fri, May 10 2019 1:02 PM

Andrew Batishko (Faithlife):
The "Preparing your library" message during startup is actually an entirely generic message, and pretty much just means that the application is busy doing some stuff that isn't more specifically categorized (such as syncing). There's not really any significance to the fact that that specific message is appearing.

Well, it never used to happen every single time I restarted the app. Only the first time or two after new resources were downloaded. Now it happens every time. So I was just wondering what might have changed to make that happen every time now. It's not a huge problem or delay.

Andrew Batishko (Faithlife):
The main window is displaying within 8 seconds (although another 5 seconds until it finishes displaying the initial layout), which certainly seems reasonable. Is that significantly slower than previous?

No, it's not significantly slower. But 13 seconds is longer than I'd like to have to wait before I'm able to use the program. I've always wondered whether some performance improvement at startup could be achieved by waiting to display any windows until the full layout was figured out. There's always a lot of temporary flashing of windows and black rectangles and such. When I was working on development of a major Windows app (Microsoft Word), the practice was always to create the main window hidden and do all the work on the layout of it behind the scenes while it was still invisible and then show it so that suddenly it all appeared in its final state. It avoids all the flickering/flashing of the display and speeds startup up because the GDI calls are quicker when they are done in memory and not actually going to the display yet. I never got any Logos developer to respond to that suggestion or acknowledge that it might be something they'd look into.

Posts 51
Ron Ferguson | Forum Activity | Replied: Fri, May 10 2019 6:02 PM

This was in an earlier forum today.  Fixed my problem, and others.

https://community.logos.com/forums/t/181264.aspx

Posts 18597
Rosie Perera | Forum Activity | Replied: Fri, May 10 2019 10:46 PM

Ron Ferguson:

This was in an earlier forum today.  Fixed my problem, and others.

https://community.logos.com/forums/t/181264.aspx 

Thanks. That's a different issue.

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