Unable to save changes to note

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Posts 47
Bob Price | Forum Activity | Posted: Tue, May 28 2019 8:07 PM

I have a note that I am now unable to change in the web app.  If I make any change, I get the message "An error has occurred.  Unable to save note."  Is there any way for me to figure out why this is occurring?  I can create a new note and copy/paste sections of the offending note, and the new note works properly, but the original note is very long and it would be cumbersome to recreate the whole thing in this way.  

Does anyone know if, under the covers, my note has some sort of malformed HTML problem?  Any help would be greatly appreciated.  This problem makes the web much less useful for me.

Bob

Posts 2014
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Tue, May 28 2019 11:06 PM

Bob Price:
he original note is very long and it would be cumbersome to recreate the whole thing in this way

Are you unable to use Cmd/Ctrl+A to select the entire content to copy/paste? Granted, adding tags and anchors would need to be done individually...

I'm also trying to think of a use case where having a single note that's extremely long (rather than individual notes in a notebook, etc) makes sense. Would you care to elaborate?

Posts 47
Bob Price | Forum Activity | Replied: Wed, May 29 2019 6:28 AM

I only mentioned the length of the note because I don't know what part of the note is causing the problem.  Sure, I can copy/paste the entire note easily, but that only recreates the same exact note with the same underlying problem.  If I wanted to narrow down the issue, I'd have to select small parts and copy/paste those until I find the offending section, and that's what I was trying to say would be cumbersome.  The interesting thing is that this note works just fine in the desktop application, which is where I created it.  When I open the same note on the web app, it opens with no errors, but I can't make any changes to it.

Posts 2014
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Wed, May 29 2019 10:42 PM

Bob Price:
I'd have to select small parts and copy/paste those until I find the offending section, and that's what I was trying to say would be cumbersome.

Ok, I understand.

Bob Price:
The interesting thing is that this note works just fine in the desktop application, which is where I created it.  When I open the same note on the web app, it opens with no errors, but I can't make any changes to it.

That is interesting... What about on mobile, can you edit there? Also, does it make a difference whether you use a different browser or run the web app in compatibility mode? I don't know what could be going on... just some ideas that might help with narrowing down the possibilities.

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