Updated iOS hopelessly crashes

Page 1 of 2 (22 items) 1 2 Next >
This post has 21 Replies | 2 Followers

Posts 36
chrisclark | Forum Activity | Posted: Fri, May 31 2019 5:46 AM

Now with the overnight update to iOS, the apps on both my iPad and iPhone crash without opening up at all.

Please don't tell me that I have to uninstall/reinstall? They were working fine yesterday.

I have to admit that I am really starting to regret upgrading to 8...

Posts 21701
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, May 31 2019 6:05 AM

Try “reset workspace” for the app in iOS settings.

That sometimes fixes this sort of problem

Posts 27429
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, May 31 2019 6:16 AM

chrisclark:

I have to admit that I am really starting to regret upgrading to 8...

The mobile apps are really independent of upgrading to L8. 

OSX & iOS | Logs |  Install

Posts 10032
Denise | Forum Activity | Replied: Fri, May 31 2019 6:59 AM

JT (alabama24):

chrisclark:

I have to admit that I am really starting to regret upgrading to 8...

The mobile apps are really independent of upgrading to L8. 

Not arguing, but when I had to ride in the caboose (not an L8-er), there was literally an ios Logos8 the caboose people weren't allowed.  I don't know now, since I have an L8 license (caboose is still comfy) and don't bother updating my Logos on ios.


Posts 36
chrisclark | Forum Activity | Replied: Fri, May 31 2019 7:04 AM

Okay thank you I stand corrected

Posts 36
chrisclark | Forum Activity | Replied: Fri, May 31 2019 7:05 AM

Graham Criddle, resetting did not work with this problem

Posts 36
chrisclark | Forum Activity | Replied: Fri, May 31 2019 7:10 AM

Okay, JT, I stand corrected. Thank you?

Posts 21701
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, May 31 2019 7:39 AM

By the overnight update do you mean to 12.3.1?

I updated my iphone to this earlier today and the Faithlife apps are still working on that (I haven’t updated my iPad yet)

So it may be something specific to your situation. 

Which version of the app do you have? I am running 8.4.0 on my iPhone

Posts 36
chrisclark | Forum Activity | Replied: Fri, May 31 2019 7:44 AM

I have 8.4 on my iPad and iPhone.

And I'm running the 12.3.1 now for iOS

Posts 21701
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, May 31 2019 9:46 AM

Strange - 8.4 fixed some startup crashes

We really need some insight from Faithlife here - although reinstalling may fix the problem but I don’t know 

Posts 1821
Kenneth Neighoff | Forum Activity | Replied: Fri, May 31 2019 9:52 AM

 Even though the process can be painful- deleting the app and reinstalling is the only to fix this crash issue.

Posts 1523
Forum MVP
Levi Durfey | Forum Activity | Replied: Fri, May 31 2019 10:48 AM

Kenneth Neighoff:

 Even though the process can be painful- deleting the app and reinstalling is the only to fix this crash issue.

It doesn’t have to be painful. As a rule, it’s not recommended that a person download many resources to the mobile apps, because, as it turns out, reinstalling is a quick fix for some issues. So I don’t have any more than a couple dozen resources downloaded. And the resources I download to my mobile apps, I tag with “iOS” so that when I have to re-download, I type that tag into the library search bar and tap, “Download…xx…resources.”

Posts 1821
Kenneth Neighoff | Forum Activity | Replied: Fri, May 31 2019 11:00 AM

Levi Durfey:

Kenneth Neighoff:

 Even though the process can be painful- deleting the app and reinstalling is the only to fix this crash issue.

It doesn’t have to be painful. As a rule, it’s not recommended that a person download many resources to the mobile apps, because, as it turns out, reinstalling is a quick fix for some issues. So I don’t have any more than a couple dozen resources downloaded. And the resources I download to my mobile apps, I tag with “iOS” so that when I have to re-download, I type that tag into the library search bar and tap, “Download…xx…resources.”

I don't have many resources to download, around 75 resources, but the process of downloading notes takes a long time.  So Yes, it is painful, because often there is no good time to re download. 

Posts 64
Robert J. | Forum Activity | Replied: Fri, May 31 2019 3:35 PM

I just updated my IOS on both phone and ipad to 12.3.1 and I am having no issues with L8 Silver library which is completely download to my iPad. I wasn't having any issues prior to the update either.

The app downloads in the background so I had no pain with reloading both IOS and LM. If you need resources right away, use the cloud until night time then hit download all and let it process over night?

Posts 27429
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, May 31 2019 4:39 PM

Robert J.:
hit download all

If it is large, Downloading ones entire library is the road to heartache and pain. I strongly advise against it, as does FL. 

OSX & iOS | Logs |  Install

Posts 36
chrisclark | Forum Activity | Replied: Sat, Jun 1 2019 7:39 AM

Okay okay, I went ahead and deleted and reinstalled the apps on my phone and iPad.

And no, I don't download all of my library onto my devices. I do have a lot of notes though; and when I have had to delete and reinstall in the past, it takes quite a while for those notes to become accessible on my devices. That was my hesitation.

So I downloaded last night...hopefully, the notes will be accessible for me when I need them on Sunday.

Posts 1910
Nathan Parker | Forum Activity | Replied: Sat, Jun 1 2019 10:58 PM

The iPad app is crashing upon launch on my older iPad Air. I don’t want to attempt a reinstall since I have a book open on there and need to know where my place is in it. Any other solution to get it to launch?

Nathan Parker

Posts 27429
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Jun 2 2019 4:17 AM

If Graham’s advice didn’t work, please create a new thread. However:

Nathan Parker:

I have a book open on there and need to know where my place is in it.

If you open the resource from a blank layout (any device, any app), it should open to the last used location. 

OSX & iOS | Logs |  Install

Posts 124
Donald G. Fisher | Forum Activity | Replied: Sun, Jun 2 2019 6:32 AM

Just updated my iPad and start crashes over and over.  This is not a new issue and last time I did an uninstall and that fixed the issue.  Looks like another round.  Even before I did the iOS update last night I would get infrequent crashes.  At church or needing to use a Bible program in public I would use something other than Logos.  Nothing worse than following along and crash.  Best of luck to you.  

Posts 27429
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Jun 2 2019 9:04 AM

Donald G. Fisher:
Just updated my iPad and start crashes over and over.

Did you try Graham's suggestion? If not, please do so. If the problem persists, please create a new thread. 

OSX & iOS | Logs |  Install

Page 1 of 2 (22 items) 1 2 Next > | RSS