Bug? Crash when dragging items into folders in Favorites

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Michael Hite | Forum Activity | Posted: Thu, Jun 6 2019 7:22 PM

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 18644
Rosie Perera | Forum Activity | Replied: Thu, Jun 6 2019 8:58 PM

I tried and can't reproduce it. Could you post your log files? If you're on Windows, you'll find them in:

%LocalAppData%\Faithlife\Logs\Logos\

If you're using a Mac or you haven't enabled logging yet, find more info here:

https://wiki.logos.com/Diagnostic_Logging

Posts 310

I have attached the ZIP file - if I did it correctly

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 310
Michael Hite | Forum Activity | Replied: Fri, Jun 7 2019 9:37 AM

Every time I try to use the Options button to attach the log files it gives me an error. Now posting this comment I see that it actually did post the log files. 

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

Posts 18644
Rosie Perera | Forum Activity | Replied: Fri, Jun 7 2019 10:14 AM

Michael Hite:

Every time I try to use the Options button to attach the log files it gives me an error. Now posting this comment I see that it actually did post the log files. 

The way I attach log files is to click on the paperclip icon:

Then click Browse to find the file you want to attach. If it's an image file, click Insert and you're done. If it's a text file, delete the Max width and Max height numbers (which are irrelevant for text files and somehow screw up the attachment) and then click Insert.

But your method seems to have worked too.

Posts 2502
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jun 10 2019 9:12 AM

Michael Hite:

Using 8.5.0026 - I am having pretty constant crashes when I try to organize my Favorites into folders. Most specifically when I create a new folder and then try to drag that new folder into another folder. I also crash when dragging items into sub-folders. Can anyone else duplicate this problem?

MIchael,

We have an open case for this crash. Just to confirm that this is the same crash sub folders already have content in them correct?

Posts 310
Michael Hite | Forum Activity | Replied: Mon, Jun 10 2019 6:29 PM

Actually - the subfolders are empty.

2015 13" MacBook Pro - 2 Ghz Intel i7 - 16 GB RAM - 500GB SSD - 2018 iMac Pro - 3.2GHz 8-core Xeon - both systems running OS 10.14.3 (Mojave)

 

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