3 Crashes a Day

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This post has 10 Replies | 2 Followers

Posts 37
chrisclark | Forum Activity | Posted: Mon, Jun 10 2019 5:09 AM

With the latest upgrade to 8.5.0.0026, I am now averaging 3 crashes per Logos session.

The notes are incredibly slow in updating...if they update at all.

I am running Mac OS 10.14.5.

While I am grateful for some of the improvements made with Notes, the constant crashing is something that I don't think was designed.

Is it just me?

Posts 10574
Forum MVP
Jack Caviness | Forum Activity | Replied: Mon, Jun 10 2019 6:55 AM

That is not the normal experience of many users. Before anyone can offer assistance, you will need to post logs. See Logos Logs in my signature.

Posts 21973
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Jun 10 2019 9:37 AM

Hi Jack

Jack Caviness:
See Logos Logs in my signature.

It looks as though there is a problem with that destination - it doesn't seem to end up anywhere useful anymore!

Posts 1583
Forum MVP
Levi Durfey | Forum Activity | Replied: Mon, Jun 10 2019 9:41 AM

Graham Criddle:

Hi Jack

Jack Caviness:
See Logos Logs in my signature.

It looks as though there is a problem with that destination - it doesn't seem to end up anywhere useful anymore!

FL changed the support page a few weeks ago. See here for the new page: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files 

Posts 10574
Forum MVP
Jack Caviness | Forum Activity | Replied: Mon, Jun 10 2019 12:44 PM

Levi Durfey:
FL changed the support page a few weeks ago. See here for the new page: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files 

Thought I had linked that page. O' well, we'll try again 

Posts 59
greypilgrim | Forum Activity | Replied: Wed, Jun 19 2019 9:46 AM

This just started today. It is very frustrating. 

John H Pavelko

Crossroads Presbyterian Church

Walled Lake MI

Posts 59
greypilgrim | Forum Activity | Replied: Wed, Jun 19 2019 9:48 AM

Here is another log file

John H Pavelko

Crossroads Presbyterian Church

Walled Lake MI

Posts 13366
Forum MVP
Mark Barnes | Forum Activity | Replied: Wed, Jun 19 2019 10:14 AM

greypilgrim:

This just started today. It is very frustrating. 

There's nothing in the logs that indicates a crash (and indeed, nothing from today). The logs only show a lot of internet connection problems.

Sometimes Logos crashes before it can write a log file. Use the following page to help us diagnose these crashes: How to use event viewer to diagnose Logos crashes

Posts 59
greypilgrim | Forum Activity | Replied: Thu, Jun 20 2019 7:28 AM
- System
- Provider
[ Name] .NET Runtime
- EventID 1025
[ Qualifiers] 0
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2019-06-20T14:11:56.478966200Z
EventRecordID 5726
Channel Application
Computer JohnsCloset
Security
- EventData
Application: Logos.exe Framework Version: v4.0.30319 Description: The application requested process termination through System.Environment.FailFast(string message). Message: Unhandled exception in async work Stack: at System.Environment.FailFast(System.String, System.Exception) at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext() at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object) at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()  

John H Pavelko

Crossroads Presbyterian Church

Walled Lake MI

Posts 13366
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Jun 20 2019 8:24 AM

Unfortunately, that information doesn't help much Sad. Is there a pattern to what triggers the crashes? It may need a Faithlife tech to shed some more light on it. For their sake, here's the error log in an easier to read format:

Application: Logos.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: Unhandled exception in async work
Stack:
at System.Environment.FailFast(System.String, System.Exception)
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()
Posts 332
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Jun 20 2019 10:19 AM

greypilgrim:

This just started today. It is very frustrating. 

greypilgrim, it sounds like you are having an unusual problem.  I am sending you an email.

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