"not on your device"

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Lee | Forum Activity | Posted: Tue, Jun 11 2019 12:45 AM

I carry out updates almost every week. In the last couple of months I found that a few of the resources I bought did not appear in the library when I searched for keywords in the title.

Recently, I was sure I was missing something and searched for more keywords, and voila the missing resources appear in the library. When I click to open a resource, a message appears to say that this title is "not on your device" or something, and gives me the option to manually download the resource, which I now do and the resource shows up normally.

What's the point of this new procedure? It is very frustrating.

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JT (alabama24) | Forum Activity | Replied: Tue, Jun 11 2019 4:38 AM

Lee:
What's the point of this new procedure?

The "point" of the change is to allow users this freedom to do things like create a "skinny installation," but there have been a few "bumps in the road."For years (and years and years!) a strong contingent of users have asked for the ability to choose which resources download to their installation.  FL has been reluctant to do so, but have recently relented.

If you desire to have all resources download but they are not, then something is (or was) wrong. I believe there was a bug (which has since been fixed) which caused new resources not to download when they should. Two things:

1. Filter your library for "not on this device" and manually download any which are not present. 

2. Go to preferences and make sure that "download new resources" is set to "yes." 

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Lee | Forum Activity | Replied: Tue, Jun 11 2019 4:42 AM

Thanks.

JT (alabama24):

1. Filter your library for "not on this device" and manually download any which are not present. 

Not sure what that entails.

JT (alabama24):

2. Go to preferences and make sure that "download new resources" is set to "yes." 

Whoops, mine is set to "no"! Never touched that setting, never knew it existed. Changed it to "yes" immediately and hoping this problem will go away.

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Levi Durfey | Forum Activity | Replied: Tue, Jun 11 2019 5:18 AM

Lee:

JT (alabama24):

1. Filter your library for "not on this device" and manually download any which are not present. 

Not sure what that entails.

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Lee | Forum Activity | Replied: Tue, Jun 11 2019 6:07 AM

Thanks. Plowing through a list of 170 resources now.

Not a happy camper!

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Levi Durfey | Forum Activity | Replied: Tue, Jun 11 2019 6:14 AM

Lee:

Thanks. Plowing through a list of 170 resources now.

Not a happy camper!

You can select all the titles and download all at once.

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Lee | Forum Activity | Replied: Tue, Jun 11 2019 9:06 AM

Thanks again.

As an aside: once "download all resources" is switched to "yes", it would be more intuitive that the missing resources would be downloaded on executing an update. It's not the case now.

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JT (alabama24) | Forum Activity | Replied: Tue, Jun 11 2019 10:47 AM

Except there may be reasons not to do so. A user may have already selected the resources (s)he already owned but wants newly acquired resources to automatically download. Hopefully your issue was part of the original bug and won’t be experienced again Tongue Tied

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Lee | Forum Activity | Replied: Tue, Jun 11 2019 11:27 AM

Let's reach a compromise. How about, a user clicks on yes then a dialog pops up with a reminder such as "By selecting this option an estimated X resources will be downloaded at the next update".

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JT (alabama24) | Forum Activity | Replied: Tue, Jun 11 2019 11:49 AM

But that isn't a compromise. The user who already decided not to download half of his resources would still be stuck. Your compromise only warns him first! 

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Lee | Forum Activity | Replied: Tue, Jun 11 2019 12:11 PM

JT (alabama24):

But that isn't a compromise. The user who already decided not to download half of his resources would still be stuck. Your compromise only warns him first! 

The user who already decided not to download half of his resources but who clicks "yes" to download all resources would be reminded about the consequences instead of coping with a laundry list of there/not there resources.

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JT (alabama24) | Forum Activity | Replied: Tue, Jun 11 2019 1:25 PM

Lee - I understand that you were frustrated. I get that. But your solution isn't a good one. Someone in your situation can easily filter their library, select all and click "download." That is a hassle, but a minor one. There is really little effort involved. 

On the other hand, someone who has chosen to be selective about their downloads but wants all new purchases to download is in a bind if your change is implemented. Yes they would be warned, but what help is that? If they have thousands of books download by accident they might have to spend HOURS trying to figure out which ones need to be kept or deleted. That would be a real inconvenience. 

Of course, all of these issues were part of the reason why FL was reluctant to move to selective downloads in the first place. Stick out tongue I do empathize with those who need a "skinny" installation and for that reason am glad it was implemented. 

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Lee | Forum Activity | Replied: Tue, Jun 11 2019 11:58 PM

How about popping up a list of resources which are not-there so the user at least is informed about potential problems? Or some kind of message to surface the issue?

The thing is: this is not an intuitive process. It's like a whitelist-blacklist ruleset. Without grasping the competing priorities the user can hose the system completely.

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Dave Hooton | Forum Activity | Replied: Sun, Jun 16 2019 12:39 AM

Lee:

As an aside: once "download all resources" is switched to "yes", it would be more intuitive that the missing resources would be downloaded on executing an update. It's not the case now.

I think you misunderstand the preferences for downloading resources.

There is no option to "download all resources" with the implication that it could affect "missing" resources. The option (in Program Settings) is "Download New Resources". If that is set to NO, then new resources will appear in Library, but they are not downloaded to your device i.e. they are "cloud" resources. They cannot be distinguished in Library unless you use the Devices filter "Not on this device". As NO was the original default, it is understandable that one might regard them as "missing".

If that option is changed to "Yes", it won't cause a download of "cloud" or "missing" resources, as it only affects resources that you subsequently acquire by purchase or through a subscription.

The manner of your downloads is affected by the option "Automatically Start Downloads"; which is similar to the previous "Automatically Download ..." option. So, if a download starts after you changed "Download New Resources" from "No" to "Yes", it could include new resources. But it could also include updated resources and/or a software update.

Lee:

How about popping up a list of resources which are not-there so the user at least is informed about potential problems? Or some kind of message to surface the issue?

The thing is: this is not an intuitive process

If a user selected a "skinny" installation, they would not want a "popup". It is not an issue, as they only have to filter Library for "Not on this device".

In catering for "skinny" installations, FL had to introduce an option for new resources, including those coming from a subscription. Unfortunately, the original default of "No" affected all users; especially those that updated to version 8.4 without knowing about the new process.

Dave
===

Windows & Android

Posts 2469
Lee | Forum Activity | Replied: Sun, Jun 16 2019 3:52 AM

I'm all for skinny installations. Just help users with the confusion, or even the snazziest feature becomes a bug.

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