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Posts 99
Paul | Forum Activity | Replied: Mon, Sep 27 2010 10:59 AM

I just wanted to let you know that I did write to the Logos Customer Service and as of this date, I have not heard from them as to a more definitive date as to the corrected DVDS.

Paul

Paul

Posts 1945
Mark | Forum Activity | Replied: Fri, Nov 12 2010 11:13 AM

Any update on this?

Posts 99
Paul | Forum Activity | Replied: Fri, Nov 12 2010 11:36 AM

I have written a few emails to Logos regarding the time-table as to the replacement DVDs and all responses are that there is no set dates.  I get the impression that they are avoiding the issue. (Forgive me if that sounds judgemental).

Paul

Paul

Posts 18669
Rosie Perera | Forum Activity | Replied: Fri, Nov 12 2010 11:43 AM

Paul Rose:

I have written a few emails to Logos regarding the time-table as to the replacement DVDs and all responses are that there is no set dates.  I get the impression that they are avoiding the issue. (Forgive me if that sounds judgemental).

Paul

Nobody is intentionally avoiding the issue. It's just that it is hard to predict how long development work is going to take sometimes, and they can't always be giving a status update every couple of weeks because they'll end up with more angry people when they miss their target ship date than if they just kept quiet about it until they knew for sure. I got an email from Phil Gons today who says he's going to have someone give an official answer on the forum. He said: I’ve heard we have the finished files in hand.

But I'm guessing it could still be a few more weeks before the DVDs are arriving at people's addresses. They'll have to do careful checking to make sure there are no embarrassing errors like last time, burn the master disc and send it off for duplication, prepare the packaging, and send them out to everyone who purchased the initial version.

Posts 3578
steve clark | Forum Activity | Replied: Fri, Nov 12 2010 11:52 AM

Rosie,

Perhaps they are waiting also for the scheduled new feature to be added in the 4th quarter this year. i don't know what the Video Resources feature will do, but it might allow these Videos to be linked to run inside of L4.

(see Features Coming page)

 

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 18669
Rosie Perera | Forum Activity | Replied: Fri, Nov 12 2010 11:57 AM

steve clark:

Rosie,

Perhaps they are waiting also for the scheduled new feature to be added in the 4th quarter this year. i don't know what the Video Resources feature will do, but it very well could allow these Videos to be linked to run inside of L4.

(see Features Coming page)

I thought so at one point too, but someone else said that feature is to allow resources that have embedded videos to play those videos. Here's the thread where that was being discussed, and a list of some old resources that had videos built into them: http://community.logos.com/forums/p/19757/171580.aspx#171580

Posts 1945
Mark | Forum Activity | Replied: Fri, Nov 12 2010 12:12 PM

Rosie Perera:
Nobody is intentionally avoiding the issue. It's just that it is hard to predict how long development work is going to take sometimes, and they can't always be giving a status update every couple of weeks because they'll end up with more angry people when they miss their target ship date than if they just kept quiet about it until they knew for sure.

I am not angry and I am not asking for a ship date.  I am asking for an update.  From your emails, it looks like you get updates from people like Phil Gons.  A simple update from people who are involved in the project to tell us that "they are still working on it"; "apologies that it is taking so long but we have not forgotten about it" etc would be helpful.  Remember, the DVDs came out quite a long time ago.  

If the company does not want to be giving out status quo updates every couple of weeks...that is fine.  But the last official news we heard was from Bob on July 5.  That was over 4 months ago.  I do not think I am being impatient.  So the questions continue.  And from time to time the question will come up again on the forum, until there is an answer concerning a product that was shipped defective.

Posts 18669
Rosie Perera | Forum Activity | Replied: Fri, Nov 12 2010 2:47 PM

Mark:

I am not angry and I am not asking for a ship date.  I am asking for an update.

And I'm trying to help you get an update.

Mark:
From your emails, it looks like you get updates from people like Phil Gons.

No, I don't get updates in email in general. I emailed Phil today to ask because people had been asking why there hadn't been an update in a long time. And I posted what I heard as soon as I heard it. Anyone could theoretically have done that. Phil's email is readily available if you Google it. However it's probably best to have fewer people contact them to bug them (hence MVPs will tend to step forward into that role when we see that others are getting antsy about some news). But if you post on a forum, like you did here, when you want to know what's going on, someone will likely notice it and ask on your behalf, or a Logos employee will post a response if they know anything more than what was given in the last update.

Check back on this thread later today or tomorrow and there should be some sort of an update, since Phil promised, at my request, to get one to us.

In sum: you did the right thing. I wasn't putting down your query at all. I was just explaining (to the best of my knowledge) why Logos doesn't give updates more often, and giving you access to the best answer I could get for you for now, and hoping for more from Logos shortly.

Cheers! Smile

Posts 52
LogosEmployee
Reuben Evans (Faithlife) | Forum Activity | Replied: Fri, Nov 12 2010 4:24 PM

Thank you for your patience. We are in the final stages of preparing the files. Stay tuned for an announcement in the next several days.

Posts 1945
Mark | Forum Activity | Replied: Fri, Nov 12 2010 8:32 PM

Thank you all.  Rosie, thank you as well.

Posts 45
Jason York | Forum Activity | Replied: Fri, Nov 19 2010 11:55 AM

I found version 2 videos under my order summary under my account page for logos. The video sizes are really large, about 10 gigs for the three videos, so I think this is the full complete updated videos. I am trying to download the first one now. 

I hope they also ship us the videos though too, the video downloads take hours because they are so large and the download actually failed a few times because of its size I think. 

 

Jason

Posts 45
Jason York | Forum Activity | Replied: Fri, Nov 19 2010 12:12 PM

I just watched one of them fully download, and it said "decompression failed," so their must be a glitch in the package or something, which further validates my desire for the actual discs. (of course just because they haven't said anything yet doesn't mean that they wont send us discs or give us the option to order them, so I am not complaining, I am just pointing out the benefit of getting the content on dvd instead of trying to download it Big Smile)The other problem is that if the download gets interrupted I have found that it wants to start over instead of finishing where it left off like many other downloads, which is problem for such large file sizes. 

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Fri, Nov 19 2010 12:12 PM

Jason York:
I hope they also ship us the videos though too, the video downloads take hours because they are so large and the download actually failed a few times because of its size I think. 

Thanks for bringing this to everybody's attention.  I'm also hoping the videos ship on DVD. My network hub is dropping connection with my ISP every half hour or so. (&  Those files are HUGE! )

Logos 7 Collectors Edition

Posts 1539
Terry Poperszky | Forum Activity | Replied: Fri, Nov 19 2010 12:54 PM

Jason York:
I just watched one of them fully download, and it said "decompression failed," so their must be a glitch in the package or something, which further validates my desire for the actual discs. (of course just because they haven't said anything yet doesn't mean that they wont send us discs or give us

 

Ok, I downloaded one, and got the same message. I then went into my downloads folder, found the .zip file and extracted it, it works just fine.

 

 

Posts 611
Graham Owen | Forum Activity | Replied: Fri, Nov 19 2010 1:07 PM

Jason York:
I am just pointing out the benefit of getting the content on dvd instead of trying to download i

I may need to wait for the DVDs as Chrome is currently estimating the download time for these files in days!!!

God Bless

Graham

Pastor - NTCOG Basingstoke

Posts 1945
Mark | Forum Activity | Replied: Fri, Nov 19 2010 1:44 PM

When I purchased mine, I received a DVD.  So I am very sure they will be shipping new DVDs and we just have to wait for the official announcement.

Posts 577
Pam Larson | Forum Activity | Replied: Fri, Nov 19 2010 1:50 PM

These aren't showing up on My Account page.  Did everyone who ordered these get the updates?

Posts 1539
Terry Poperszky | Forum Activity | Replied: Fri, Nov 19 2010 2:05 PM

Pam Larson:

These aren't showing up on My Account page.  Did everyone who ordered these get the updates?

Click on your original order number on the order history page and it will bring up the download page.

 

 

 

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Fri, Nov 19 2010 2:08 PM

Pam Larson:

These aren't showing up on My Account page.  Did everyone who ordered these get the updates?

They are under the original order page (June 22nd on my order page.)

 

Logos 7 Collectors Edition

Posts 577
Pam Larson | Forum Activity | Replied: Fri, Nov 19 2010 2:25 PM

Terry Poperszky:

Click on your original order number on the order history page and it will bring up the download page.

Thanks. I'm getting very strange results:

Maybe there's a browser problem? I use IE8.

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