Bible highlights disappeared in iOS app

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Posts 3
Kory Mereness | Forum Activity | Posted: Wed, Jun 19 2019 2:32 PM

Opened the app today and all my ESV highlights disappeared before my eyes. They've flickered out before but tend to come back in about 15 seconds. Not this time. App restart did not restore them.

Other resources still have highlights in iOS.

ESV highlights still accounted for in the computer app.

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Graham Criddle | Forum Activity | Replied: Wed, Jun 19 2019 2:38 PM

Hi Kory - and welcome to the forums

Is the ESV resource downloaded to your device?

Graham

Posts 3
Kory Mereness | Forum Activity | Replied: Wed, Jun 19 2019 2:42 PM

Yes. As soon as I read this I removed it and the highlights reappeared. Thanks!

Do you know what caused this? Or if I will maintain my highlights if I re-download it?

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Graham Criddle | Forum Activity | Replied: Wed, Jun 19 2019 10:59 PM

That’s strange

i thought resources needed to be downloaded for highlights to show.

I wouldn’t expect downloading it again to cause a problem, but please let us know

Posts 617
Ryan | Forum Activity | Replied: Sat, Jun 22 2019 10:32 AM

I had the same problem last week with the ESV and one of my devices (but not the other one). I sent my logs to support and this is what they said:

Thank you for contacting us!

This is a known issue throughout the Logos app, our developers are currently working on a fix. We are hoping that this can be fixed server-side without the need to wait for the next update to go live. We apologize for the inconvenience that this may be causing but we really appreciate your patience with this.

If you own the ESV Bible you may be able to get around this problem by downloading the resource. But if this didn’t work, you can try to re-install the app.

 I already had the ESV downloaded and tried re-downloading it but to no avail. 

Posts 432
Brad | Forum Activity | Replied: Sat, Jun 22 2019 10:44 AM

I've had the same issue.  Also with the ESV in the iOS app, on both iPhone and iPad.

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Levi Durfey | Forum Activity | Replied: Sat, Jun 22 2019 11:35 AM

I've seen this issue happen with the KJV. Highlights would appear on my Mac and iPad, but not on my iPhone. Removing the KJV and redownloading it fixed it.

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