References not working in offline mode

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Jan Krohn | Forum Activity | Posted: Sun, Jun 23 2019 1:51 PM

Except for Bible references, it no longer seems possible to open any references when in offline mode. I'm pretty sure this was working fine previously. Apocrypha references, for example, can no longer be opened, although I have the LES downloaded and prioritized.

Not to mention DSS, Church Fathers, Pseudepigrapha, and all other writers from antiquity, confessional documents etc. etc. etc.

If that could be fixed, that'd be just great.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
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Posts 2315
Jan Krohn | Forum Activity | Replied: Tue, Jul 2 2019 3:41 AM

BUMP.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

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LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Jul 2 2019 11:07 AM

Hi Jan,

Please do the following:

  1. Open the app.
  2. Tap the  Menu icon.
  3. Tap  Help.
  4. Press "Report a Problem"

 A pre-addressed email will open with a log file attached automatically. Press "Send" to send your report. A technician will reply as soon as possible.

Posts 321
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Jul 2 2019 12:40 PM

Actually, Jan, it has been brought to my attention that we already have a case for this.  There is no need to send logs, but it would be helpful if you could provide more information.

Is the LES the preferred Bible on this device? 

Have you tried using another Bible that includes the Apocrypha as your preferred Bible, perhaps the NRSV?

Could you please give several examples of links that are currently not working for you?

As a temporary workaround, you should find that downloading the destination resources should allow the links to navigate as expected.

Posts 2315
Jan Krohn | Forum Activity | Replied: Tue, Jul 2 2019 3:59 PM

That's good news. I've done a bit of spot checking of various references, and found that a few of them actually do navigate in offline mode. The LES used to be prioritized on desktop only, not on mobile. If I change the preferred Bible to LES, references to the Apocrypha work just fine.

As for other kinds of references, I've gone to Craig Evans, Ancient Texts for New Testament Studies, appendix 2, Matthew 1-2, and followed some of the references on desktop, mobile (online) and mobile (offline), and made a table from the results (see attachment). Unless otherwise noted, the resources have been downloaded to the device. In many cases, navigation was still not working. However, in those cases in which navigation did work (except one), it navigated to the Latin or Greek version instead of English.

Just in case of Tacitus, it navigated to the English version in offline mode. In this one case, offline navigation is better than online navigation, which took me to the Latin version instead.

5633.references.docx

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 321
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Jul 3 2019 12:21 PM

Thank you, Jan, for this useful information.  We will continue to investigate.

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