Book Not on This Device

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David Owh | Forum Activity | Posted: Thu, Jul 18 2019 7:33 PM

I am using window 10 from my library saw one of my book shown not on this device.

What I do:

1)      Click download (Keep on downloading many day nothing happen)

2)      Go to Command bar type “Update Resources” (Prompt no update available)

Can anyone help me to solve this problem?  

Logos 8 Win 10

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JT (alabama24) | Forum Activity | Replied: Thu, Jul 18 2019 8:34 PM

The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day. 

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David Owh | Forum Activity | Replied: Thu, Jul 18 2019 9:16 PM

JT (alabama24):

The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day. 

Have set download between noon and midnight but still the same. My time now is 12:15 pm.

Logos 8 Win 10

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Reuben Helmuth | Forum Activity | Replied: Fri, Jul 19 2019 12:30 AM

David, have you tried cancelling and restarting the download (click on the "downloading" button)?

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David Owh | Forum Activity | Replied: Fri, Jul 19 2019 12:35 AM

Reuben Helmuth:

David, have you tried cancelling and restarting the download (click on the "downloading" button)?

Yes have try and restart still can't solve.

Logos 8 Win 10

Posts 1934
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Reuben Helmuth | Forum Activity | Replied: Fri, Jul 19 2019 12:40 AM

You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) ‎:

⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[username] ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Logos4⁩ ▸ ⁨Data⁩ ▸ ⁨[random string]⁩ ▸ ⁨DownloadManager⁩

on Windows the location is:

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

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Dave Hooton | Forum Activity | Replied: Fri, Jul 19 2019 1:06 AM

Reuben Helmuth:

deleting the download manager db and restarting would likely fix the issue ....

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\

If not successful, please provide logs.

Dave
===

Windows & Android

Posts 222
David Owh | Forum Activity | Replied: Fri, Jul 19 2019 1:15 AM

Reuben Helmuth:

You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) ‎:

⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[username] ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Logos4⁩ ▸ ⁨Data⁩ ▸ ⁨[random string]⁩ ▸ ⁨DownloadManager⁩

on Windows the location is:

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Have try to delete download manager db but still can't solve

Dave Hooton:

Reuben Helmuth:

deleting the download manager db and restarting would likely fix the issue ....

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\

If not successful, please provide logs.

I have provide logs files here

7217.Logs.zip

Logos 8 Win 10

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Reuben Helmuth | Forum Activity | Replied: Fri, Jul 19 2019 5:22 AM

David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file). 

Posts 222
David Owh | Forum Activity | Replied: Fri, Jul 19 2019 5:56 AM

Reuben Helmuth:

David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file). 

I delete the actual db also but still the same problem book can't download.

Logos 8 Win 10

Posts 24698
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jul 19 2019 11:01 AM

David Owh:
I delete the actual db also but still the same problem book can't download.

Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and

                            C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Dave
===

Windows & Android

Posts 222
David Owh | Forum Activity | Replied: Fri, Jul 19 2019 4:09 PM

Dave Hooton:

David Owh:
I delete the actual db also but still the same problem book can't download.

Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and

                            C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Wow! My problem solve. Thank you Dave Hooton and I also want to thanks JT (alabama24) and Reuben Helmuth you guys are very helpful.Yes

Logos 8 Win 10

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