Text comparison not populating

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Juanita | Forum Activity | Posted: Thu, Aug 15 2019 11:09 AM

I use this tool a lot and this is the first time it will not populate. I enter a scripture verse, hit go, and nothing. It did not work on 8.5.1 so I just updated to 8.5.2 hoping that might help. I have two iPads and it will not work on either. My internet download speed is 90 mps.

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JT (alabama24) | Forum Activity | Replied: Thu, Aug 15 2019 11:13 AM

It is working for me, but I am on beta. My first thought was that the servers were down. Have you tried restarting the device? Are you behind a firewall? 

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Juanita | Forum Activity | Replied: Thu, Aug 15 2019 11:25 AM

Yes, I re-started the app multiple times. I installed the latest ios update, too. All the guides have worked normally, with the expected results. I did have the ipads in airplane mode for a while and then reconnected them successfully to the internet. If the guides are populating normally, I do not know what I can change on my end to fix this.

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JT (alabama24) | Forum Activity | Replied: Thu, Aug 15 2019 11:35 AM

Juanita:
Yes, I re-started the app multiple times.

Restarting the device is different than restarting the app. It is a long shot, but worth trying. 

Juanita:
I did have the ipads in airplane mode for a while and then reconnected them successfully to the internet.

Have you tried another internet source (i.e. Starbucks)? 

Juanita:
I do not know what I can change on my end to fix this.

Those are both long shots, but worth trying... especially since the alternative may be to reinstall the app. 

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Juanita | Forum Activity | Replied: Thu, Aug 15 2019 11:45 AM

I have closed the app and opened it again several times. And, I re-started my iPad. I will uninstall the app and re-install it. That is simple. But, why are the guides populating and not the text comparison tool? 

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Juanita | Forum Activity | Replied: Thu, Aug 15 2019 11:57 AM

I re-installed the app, signed in and tried text comparison. It will populate when I use “top Bibles” but when I select my collection “english bibles” it will not populate. I do not know which update to the app resulted in something that worked well for years to not working.  I have used the text comparison tool in the app to see a Scripture in all my English Bible versions. And using text comparison tool on the web app does not give me results in all my English bibles even when I run a Scripture with all bibles selected.

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JT (alabama24) | Forum Activity | Replied: Thu, Aug 15 2019 12:33 PM

Juanita:
It will populate when I use “top Bibles” but when I select my collection “english bibles” it will not populate. I do not know which update to the app resulted in something that worked well for years to not working.

Now we are getting somewhere. I can confirm this behavior. I don't think it is an app problem, but a server problem. 

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JT (alabama24) | Forum Activity | Replied: Thu, Aug 15 2019 12:34 PM

I'll create a post in the beta FL group. 

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Juanita | Forum Activity | Replied: Thu, Aug 15 2019 2:49 PM

Thank you!

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Todd Diehl (Faithlife) | Forum Activity | Replied: Thu, Aug 15 2019 3:41 PM

Thanks for the report, we are investigating.

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Todd Diehl (Faithlife) | Forum Activity | Replied: Fri, Aug 23 2019 5:05 PM

Update:

It appears that the metadata for the DSS resource 11Q11 Apocryphal Psalms was updated changing its language from Hebrew to English. Text Comparison uses the first resource as the source for doing comparison. Because of the name of this particular resource, it was made first in that particular collection (English Bibles). Because it doesn’t contain typical datatype references, this was causing the comparisons to return no results.

This should be resolved as of today.

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