Android: Can see Greek Interlinear on Mobile, not Hebrew...

Page 1 of 1 (5 items)
This post has 4 Replies | 1 Follower

Posts 78
Derek | Forum Activity | Posted: Fri, Sep 13 2019 5:02 AM

I can directly open a Lexham Greek interlinear on Android, but I cannot open the Lexham Hebrew interlinear on Android. The resource doesn't even appear in my library.

(It actually looks like its the same on my Desktop version of L8, I can open the GREEK Interlinear as a book, or view it in the interlinear panel below a compatible resource... Conversely I can only view the HEBREW interlinear in the interlinear 'panel' under a compatible resource, but I cannot open the Hebrew interlinear as it's own resource...

Why the difference between Greek and Hebrew?

Is there any way to open the Hebrew interlinear as its own resource?

((Note, I specifically bought the Logos 8 update just to be able to open the Hebrew interlinear on Android, the same way I open the Greek on android...))

Posts 340
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Fri, Sep 13 2019 7:34 AM

Hi Derek,

We would like to investigate this further.

Please do the following:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem. When finished, press “Send” to send your report. We will reply as soon as possible.

Posts 78
Derek | Forum Activity | Replied: Fri, Sep 13 2019 8:29 AM

Thanks, sent to logos bugs... Sent some more detail too.

Posts 3
T-Bone | Forum Activity | Replied: Sat, Sep 14 2019 4:58 AM

If this issue occurs both on Android and Desktop it is likely not a platform specific problem and Android logs will not help. Just my take.

Posts 22081
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Sep 14 2019 5:15 AM

Derek:
but I cannot open the Lexham Hebrew interlinear on Android. The resource doesn't even appear in my library.

Are you referring to the resource https://www.logos.com/product/2056/lexham-hebrew-english-interlinear-bible 

If so, I can open it without issue on my Android device.

The fact that you can't see it in your library - on both Android and desktop - may suggest that the software doesn't recognise that you own it.

Derek:
((Note, I specifically bought the Logos 8 update just to be able to open the Hebrew interlinear on Android, the same way I open the Greek on android...))

Which Logos 8 update did you purchase?

Page 1 of 1 (5 items) | RSS