Logos 8 crashes upon startup

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Dave Hooton | Forum Activity | Replied: Sun, Sep 15 2019 5:03 PM

ChangWan Choe:
To be sure I installed the KB4515384 update again and Logos 8 began crashing again.

The faulting module d3d9.dll appears to have been updated by KB4515384, but the file size is very different to what MS state. In Windows\System32 mine is 1.75 MB, version 10.0.18362.329, English (US). It does not cause problems for v8.7 SR-2/8.8 beta 3.

Dave
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ChangWan Choe | Forum Activity | Replied: Sun, Sep 15 2019 5:50 PM

Dave Hooton:

ChangWan Choe:
To be sure I installed the KB4515384 update again and Logos 8 began crashing again.

The faulting module d3d9.dll appears to have been updated by KB4515384, but the file size is very different to what MS state. In Windows\System32 mine is 1.75 MB, version 10.0.18362.329, English (US). It does not cause problems for v8.7 SR-2/8.8 beta 3.

Hi Dave, I checked the d3d9.dll version prior to updating and discovered that it was indeed updated from version 10.0.18362.267. The KB4515384 patch updated the d3d9.dll to 10.0.18362.329 as you said.

I copied the d3d9.dll file prior to the update into the Logos\System installation folder. Logos 8 is working fine WITH the latest Windows update now. Thanks for all the help everyone.

If anyone is having a similar issue, d3d9.dll version 10.0.18362.267 is working fine and I made a copy of that file in case my other programs have similar issues.

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Todd G. Parish | Forum Activity | Replied: Mon, Sep 23 2019 1:39 PM

I am having the same problem.  I use it everyday and nothing has changed on my end until this morning when it stopped at the Blue Logos 8.  I asked tech support if they know of a problem on their end and they have yet to reply. 

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Levi Durfey | Forum Activity | Replied: Mon, Sep 23 2019 2:48 PM

Hi Todd,

There are many reasons why Logos might crash on startup--some are known and some aren't. First, try restarting your computer, that might clear out some cobwebs. Second, try starting to a blank layout. On Windows, press and hold the CTRL key immediately after starting Logos. On a Mac, use the CMD key.

If that doesn't help, then:

1) Start a new thread with details of what you are experiencing (your problem may or may not be the same as the one in this thread, so it's best to start a fresh thread). Include such things as the version of the Operating System you are using and also the version Logos as listed in "About Logos."

2) Collect the Logos logs and post them here in the thread (as well as email them to tech support). See my signature for instructions on how to collect and post logs.

Posts 4
Todd G. Parish | Forum Activity | Replied: Mon, Sep 23 2019 3:01 PM

After reading everyone's posts, I performed a windows update and something called netframe {SP?}  was updated and now Logos 8 works. Thank you for your assistance. 

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Levi Durfey | Forum Activity | Replied: Mon, Sep 23 2019 3:07 PM

Todd G. Parish:

After reading everyone's posts, I performed a windows update and something called netframe {SP?}  was updated and now Logos 8 works. Thank you for your assistance. 

Great! Glad you are up and running again.

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