Serious Bug: 8.8b4 Library sidebar won't open

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Reuben Helmuth | Forum Activity | Posted: Sun, Sep 22 2019 12:09 AM

I haven't had sufficient internet to download the update until last night, and now this morning I discovered that the library sidebar won't open for me. This is true of both docked and floating libraries and in any view. I couldn't find any way to get around it (BTW, I'm not aware of a keyboard shortcut to open the sidebar. Is there one?).

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Graham Criddle | Forum Activity | Replied: Sun, Sep 22 2019 12:23 AM

If I remember correctly, Reuben, you are running on Mac. I don't see this problem on Windows.

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Reuben Helmuth | Forum Activity | Replied: Sun, Sep 22 2019 3:03 AM

Yes, sorry I forgot to specify that this is on macOS. It would be great if some other mac users could confirm or deny.

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Mike Binks | Forum Activity | Replied: Sun, Sep 22 2019 12:50 PM

Hi

I cannot tell a lie

so I deny

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Jack Caviness | Forum Activity | Replied: Mon, Sep 23 2019 5:42 AM

Sorry, Reuben, I cannot confirm you bug. Also sorry that—unlike Mike—I cannot do so poetically Crying.

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Philana R. Crouch | Forum Activity | Replied: Mon, Sep 23 2019 9:38 AM

Reuben Helmuth:

I haven't had sufficient internet to download the update until last night, and now this morning I discovered that the library sidebar won't open for me. This is true of both docked and floating libraries and in any view. I couldn't find any way to get around it (BTW, I'm not aware of a keyboard shortcut to open the sidebar. Is there one?).

Hi Reuben,

I'm not able to reproduce this on 8.8 Beta 4. What version of macOS are you running?

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Reuben Helmuth | Forum Activity | Replied: Mon, Sep 23 2019 11:36 PM

I'm running 10.14.6. 

Should I download the installer from the forum and rerun it?

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Philana R. Crouch | Forum Activity | Replied: Wed, Sep 25 2019 12:43 PM

Reuben Helmuth:

I'm running 10.14.6. 

Should I download the installer from the forum and rerun it?

Are you on 8.8 RC 1? Does this still happen?

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Reuben Helmuth | Forum Activity | Replied: Thu, Sep 26 2019 2:14 AM

I manually downloaded the installer and reinstalled 8.8b4 and that didn't fix the problem, then I downloaded the RC1 installer and still have the problem.

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Philana R. Crouch | Forum Activity | Replied: Thu, Sep 26 2019 3:51 PM

Reuben Helmuth:

I manually downloaded the installer and reinstalled 8.8b4 and that didn't fix the problem, then I downloaded the RC1 installer and still have the problem.

Reuben,

Can we get logs?

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Reuben Helmuth | Forum Activity | Replied: Fri, Sep 27 2019 2:52 AM

Here are logs: 4670.Logging.zip

BTW, I got rid of a lot of collections and visual filters, cleared the layout and closed the program. I then deleted the logs before restarting to the blank layout trying the library sidebar and reclosing the program, at which point I collected the logs.

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Philana R. Crouch | Forum Activity | Replied: Fri, Sep 27 2019 8:16 AM

Reuben Helmuth:

Here are logs: 4670.Logging.zip

BTW, I got rid of a lot of collections and visual filters, cleared the layout and closed the program. I then deleted the logs before restarting to the blank layout trying the library sidebar and reclosing the program, at which point I collected the logs.

I've filed a bug report, I've been unable to reproduce this. Hopefully the logs will provide more information.

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Adam Borries (Faithlife) | Forum Activity | Replied: Fri, Sep 27 2019 4:00 PM

Reuben, 

I can't repro this either, and I don't see anything obvious in the logs. It looks like your Library is

  • in a floating window
  • in Details view
  • with the Resource Info pane open
  • with the sidebar (ostensibly) opened to width of 77 pixels

Can you try resizing the window, and changing those other variables to try to escape the weird state it's in? 

Adam Borries | Product Manager, Logos desktop application

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JT (alabama24) | Forum Activity | Replied: Fri, Sep 27 2019 7:29 PM

Screenshot? 

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Reuben Helmuth | Forum Activity | Replied: Sat, Sep 28 2019 12:15 AM

Adam Borries (Faithlife):
Can you try resizing the window, and changing those other variables to try to escape the weird state it's in?

Thanks, Adam. When I first encountered this I did try every conceivable combination of those variables, but had not tried resizing the window. Each time after a restart, I noticed that the first time I clicked the sidebar button there was a slight movement at the left edge, but nothing more. Resizing the window did the trick in that it allowed me to drag the sidebar open. Since then, even if the sidebar is dragged closed (which I never do), the button opens the sidebar on the second click.

That leaves only a minor bug. When the sidebar snaps shut via dragging, the button also should go into "sidebar-closed" state.

Thanks to all who helped get me past the pre-historic (sidebar-less) state of my library! 😆

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Linda | Forum Activity | Replied: Sun, Oct 13 2019 11:33 AM

Hi Reuben. I too am on a Mac with the same operating system and have lost my sidebar as well. I resized and tried dragging, do you mean the little 3 lines, looks like a hamburger icon, is that what you're clicking and dragging? I tried both and still no sidebar. I wonder if it's advisable to reinstall? Thanks.

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MJ. Smith | Forum Activity | Replied: Sun, Oct 13 2019 12:42 PM

dragging the hamburger should have no effect. Try dragging the side borders of where the sidebar should be.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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JT (alabama24) | Forum Activity | Replied: Sun, Oct 13 2019 12:54 PM

MJ. Smith:
Try dragging the side borders of where the sidebar should be.

I thought that was a good idea, so I checked on my Mac installation. Clicking the hamburger menu button will "fix" a "closed by dragging" sidebar. In other words, if a user closed the sidebar by dragging it to oblivion, clicking the button restores it to its rightful place. 

It is still a good thing for the user to check in case for some reason her installation is different. 

OSX & iOS | Logs |  Install

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Linda | Forum Activity | Replied: Sun, Oct 13 2019 1:10 PM

Thank you both. I appreciate the help. Clicking, resizing, dragging...none of that does anything at all. I've spent most of my day trying to get this to work. This didn't happen today. I noticed it a few days ago, but I've been dealing with my sister's death and this is the first time I've sat down to try to figure out why it's not showing up. I got rid of preferences, restarted computer, logged, reinstalled and none of those things made a difference either. I always open to a blank layout. I don't know what else to try. Here's a picture of my library.

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Mike Binks | Forum Activity | Replied: Mon, Oct 14 2019 12:20 AM

Hi Linda

Please experiment by clicking in the zones marked in red.

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