Logos 8 Install Problem

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Joe Grimes | Forum Activity | Posted: Thu, Oct 17 2019 2:42 PM

A couple of days ago I opened up Logos 8 (I'm pretty sure it was 8.8.0.0039) and after downloading some new resources & an application update it started to install the update.  A window pops up and says something about another update was being installed.  Well, after that it goes to a never ending install of the update.  Did this every time I closed and opened Logos 8.  So, I get the bright idea of uninstalling Logos 8 with Revo Uninstaller.  I deleted every trace of Logos and Libronix that Revo could find.  After rebooting my computer I installed the latest version of Logos 8.  The install downloads around 185 mb and prompts where to install the files, and after I click on the recommended location a window pops up that the Logos 8 install could not be completed. Any ideas what to do next?  This is on my home computer.  My computer at work had no problem with the update.  Both run Windows 10.

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MJ. Smith | Forum Activity | Replied: Thu, Oct 17 2019 3:37 PM

Was the install unable to complete because of file permissions or space?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 5
Joe Grimes | Forum Activity | Replied: Thu, Oct 17 2019 5:30 PM

No, I have around 500gb of space on 1tb hard drive.   The error message says "The installation of Logos Bible Software did not succeed."  Never had file permission problems before.  I even tried "Run as administrator" to install Logos with the same results.  This has me bumfuzzled!

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Graham Criddle | Forum Activity | Replied: Thu, Oct 17 2019 11:20 PM

Please enable diagnostic logging and post logs in a reply to this thread (use the paperclip icon) after a failed install attempt

Details at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files 

And please don’t try to install as Administrator. It isn't required and causes its own problems

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Thomas Ball | Forum Activity | Replied: Fri, Oct 18 2019 3:45 PM

Hi Joe, 

I'm sorry you're having this problem. We have a number of articles related to problems installing Logos here. I believe the message you are getting is listed there. 

 

Posts 5
Joe Grimes | Forum Activity | Replied: Fri, Oct 18 2019 5:55 PM

Thomas Ball:

Hi Joe, 

I'm sorry you're having this problem. We have a number of articles related to problems installing Logos here. I believe the message you are getting is listed there. 

That was it Thomas!  Thanks for everybody's assistance.  Will be doing some major indexing of resources tonight!

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