System crash

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Posts 118
Kenneth Morris | Forum Activity | Posted: Thu, Oct 31 2019 3:18 AM

My computer shuts down when I try to start Logos. I have Logos 8 installed and am running a Mac on OS Catalina v. 10.15.1 I tried to get the log files but am not sure it captured before the system shut down. Here is is.

4162.LogosLogs.Ken.20191031-060806.zip

Upon restart the crash window came up with Apple logs.

Mac Pro 13 Retina 8GB, 256 flash 

Posts 118
Kenneth Morris | Forum Activity | Replied: Thu, Oct 31 2019 6:14 AM

After a system restart I made it to the indexer icon before it kicked in and paused it for 4 hours and everything is running fine so my guess is it has something to do with the indexer. I just upgraded to Catalina 10.15.1

Mac Pro 13 Retina 8GB, 256 flash 

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Oct 31 2019 11:44 PM

Please don't replicate threads (this is the third one on this issue).

The Indexer logs revealed a corrupt catalog database.

Remove the /Users/Ken/Library/Application Support/Logos4/Data/vo2kjibc.nrc/LibraryCatalog folder and restart Logos. It will take some time to recreate.

Dave
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Windows & Android

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Nov 5 2019 12:15 PM

Kenneth,

Has your problem been resolved?

Dave
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Windows & Android

Posts 1
George Vasilakis | Forum Activity | Replied: Tue, Nov 5 2019 9:28 PM

Dave,

I tried this solution but didn't work for me. Any other options?
Thanks in advance.

Posts 27780
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Nov 5 2019 10:18 PM

Welcome to the forums George! Sorry you are having troubles Tongue Tied

George Vasilakis:
I tried this solution but didn't work for me. Any other options?

Similar symptoms do not always equal "the same problem." Taking the advice offered to someone else is metaphorically like taking someone else's medicine. Be careful! 

I would suggest trying to load to a blank layout. If that doesn't work, the best advice I can give you is to create a new thread, explain your issue clearly, and to provide appropriate details (including logs). For the latter, please see my signature line. 

OSX & iOS | Logs |  Install

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