Complete Computer Crash when Doing Passage Guide Search

Page 1 of 1 (4 items)
This post has 3 Replies | 1 Follower

Posts 316
Thinking | Forum Activity | Posted: Sun, Nov 10 2019 2:10 AM

My Mac Computer reproducibly crashes when I attempt to do a Passage Guide search.

Here are the logs:

3750.LogosLogs.philmills.20191110-050023.zip

Posts 4654
Forum MVP
Fred Chapman | Forum Activity | Replied: Sun, Nov 10 2019 8:12 AM

is this a custom Passage Guide? If so, it looks to me like the crash is being caused by a section (perhaps Collections) searching something that is corrupted or perhaps not there.

If that is the case, try searching the standard passage guide.

Posts 316
Thinking | Forum Activity | Replied: Tue, Nov 12 2019 5:21 AM

Fred Chapman:
is this a custom Passage Guide?

It is the standard Passage Guide as far as I know.

How could I tell if it is a custom Passage Guide? If it is a custom Passage Guide, how can I make it standard?

Fred Chapman:
the crash is being caused by a section (perhaps Collections) searching something that is corrupted or perhaps not there

How can I remove what is corrupted?

Posts 4654
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Nov 12 2019 1:33 PM

Looking again at the log I see the crash log included in your zip file is actually an old log from September. I looked at the Logos Log for 11/10 and do not see a crash.

I would contact FL support and let them troubleshoot to determine the problem.

Page 1 of 1 (4 items) | RSS