Visual Copy "Send to" malfunction

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Posts 499
Brad | Forum Activity | Posted: Sun, Nov 10 2019 6:19 PM

It has been a while since I've used the Visual Copy feature in Logos, and "Send to" function does not appear to be working properly tonight.  It generates a visual/slide just fine but when I try to "Send to" Keynote (v9.2) it simply inserts a blank slide.  Same problem when attempting to send it to PowerPoint for Mac (v16.30).  I'm using Logos 8.8 for Mac (SR-1 8.8.0.0046).

"Save as" works just fine, and I can generate an image that I can import into a presentation, but I'd really like to leverage that convenient functionality that sends it directly to my presentation application from Logos.

Any ideas about what I may be doing wrong, or what may be broken?

Posts 27806
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Nov 11 2019 1:49 PM

I don't use this feature, but can confirm the results you describe. 

OSX & iOS | Logs |  Install

Posts 499
Brad | Forum Activity | Replied: Mon, Nov 11 2019 6:23 PM

Thank you, JT.  I appreciate the confirmation.  If I remember correctly, it used to work great.  I'm hoping it gets fixed, and I'll plan to use it more often.

Posts 2727
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Nov 12 2019 4:26 PM

Brad,

I'm not able to reproduce this using 8.9 which just shipped today. Can you confirm that this is still broken for you?

Posts 2727
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Nov 13 2019 10:01 AM

Brad,

If you are able to still reproduce this, please upload your logs when you do reproduce it. That might also provide helpful information. You can follow the instructions in my post signature to get logs.

Posts 499
Brad | Forum Activity | Replied: Sat, Nov 30 2019 7:07 PM

Philana R. Crouch:

Brad,

I'm not able to reproduce this using 8.9 which just shipped today. Can you confirm that this is still broken for you?

Sorry for the delay, Philana, I just saw your reply.  The bad news is that I can confirm that the problem persisted after updating to 8.9.  The good news is that by granting Logos permissions as indicated in this article, I was able to get it working again.  Thank you!

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