Proclaim keeps crashing when uploading sermon

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Caleb Mayfield | Forum Activity | Posted: Wed, Nov 20 2019 10:12 AM

Can anyone help me understand what my Proclaim Logs say might be causing Proclaim to crash?

Any help is appreciated!0714.Proclaim Logs - nov 20.zip

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LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Wed, Nov 20 2019 4:12 PM

Hello Caleb,

Sorry for the trouble.  We're still looking into this for you.  It's a bit odd, it seems like it's crashing while converting the file to an mp3, and crashing with a native Mac library.  It looks you've been on 10.14.6 for a while, are there any changes to your computer in the last couple weeks?

I'd be curious to see if you can download https://www.audacityteam.org/ and use it to convert files.  I can connect with you and do a test sometime.  We can also try a few other things such as reinstalling Proclaim, or if the problem is coming from a native Mac library upgrading to Catalina if you don't have other applications that are going to cause incompatibility issues.

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