Quickscreen Video plays, but no audio

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Brendon Marks (BCBC) | Forum Activity | Posted: Mon, Nov 25 2019 9:19 AM

While I was on vacation the quickscreen videos I had set up failed to play audio. Upon my return I was not able to find any reason why they should not. I also discovered all the screens that had worked in the past also failed to play audio. The Worship center computer has the latest version of Proclaim (2.11.0.0084). An example presentation is Nov 24, 2019

I checked a different computer that is not up to date with the latest version of Proclaim (actually version 2.11.0.0057) and all the quickscreens I tried worked just the way they should. 

Is there some way I can step through the nine updates one at a time to find which update broke my quickscreens?

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Jordan Sjodin | Forum Activity | Replied: Mon, Nov 25 2019 9:26 AM

Sorry about this Brendon. I feel like I know the issue. Proclaim has always muted motion backgrounds automatically, but a bug introduced about a year ago prevented this behavior in some cases. We fixed the bug recently, but that caused things like this to happen. Essentially users like yourself had grown used to it playing audio

Sorry for the inconvenience! We are currently looking at restoring the old functionality! And good to know you need this for quick screens too.

It was 'fixed' in the last release 2.11.0.0084 

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Brendon Marks (BCBC) | Forum Activity | Replied: Mon, Nov 25 2019 10:32 AM

Thanks for letting me know, I wondered if that was the cause. 

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Jordan Sjodin | Forum Activity | Replied: Mon, Nov 25 2019 10:40 AM

I went ahead and undid my 'fix'. Which we are hoping to ship today. That should restore your audio. Then in the near future we are introducing per item audio controls which should fix this problem entirely, allowing you to change audio per item.

Thanks again for bringing this up

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Jordan Sjodin | Forum Activity | Replied: Tue, Nov 26 2019 1:10 PM

Hey Brendon, I undid the 'fix' that made your audio not play on your quickscreens. It should work as it did before in the new version, 2.11...88

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Brendon Marks (BCBC) | Forum Activity | Replied: Wed, Nov 27 2019 7:57 AM

It does, thanks Jordan.

Posts 319
Brendon Marks (BCBC) | Forum Activity | Replied: Wed, Nov 27 2019 10:19 AM

Jordan Sjodin:

Then in the near future we are introducing per item audio controls which should fix this problem entirely, allowing you to change audio per item.

Looking forward to the improved UI. Thanks

Posts 319
Brendon Marks (BCBC) | Forum Activity | Replied: Tue, Jun 30 2020 7:53 AM

We seem to have lost audio on Quick screen videos again.

Thanks, Brendon

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Brandon Adent (Faithlife) | Forum Activity | Replied: Tue, Jun 30 2020 2:30 PM

Thanks Brendon. I've made a case to get this fixed and let the team know.

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