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Posts 440
Lewis Harper | Forum Activity | Posted: Mon, Nov 25 2019 10:40 AM

Clicking on menu to select another resource and get spinning beach ball

3733.LogosLogs.lewisharper.20191125-123446.zip

Posts 3060
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Nov 25 2019 11:06 AM

Lewis Harper:

Clicking on menu to select another resource and get spinning beach ball

3733.LogosLogs.lewisharper.20191125-123446.zip

Lewis,

I'm not able to reproduce this. Can you do two things? Let me know what resource your Concordance is building. Also, I need you to follow the instructions for getting logs for Mac found in my post signature. This process will also get a sample that provides more information.

Posts 440
Lewis Harper | Forum Activity | Replied: Mon, Nov 25 2019 11:29 AM

Philana

 I have the ESV Bible selected.  When clicking on it to bring up other resources list does not populate I don't get any resources to select from.  Attached is another set of logs 

7220.LogosLogs.lewisharper.20191125-132545.zip

Posts 3060
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Nov 25 2019 11:45 AM

Lewis Harper:

Philana

 I have the ESV Bible selected.  When clicking on it to bring up other resources list does not populate I don't get any resources to select from.  Attached is another set of logs 

7220.LogosLogs.lewisharper.20191125-132545.zip

Do you never get resources, or does it take a little while to populate? Also is your Libary updating? If you are getting a metadate update that could slow things down.

Posts 440
Lewis Harper | Forum Activity | Replied: Mon, Nov 25 2019 12:11 PM

Philana

All my resources are up to date.  I get resources all the time but this has been happening for a while now.  I just haven't reported it. The resources never populate and cause program to crash.

Posts 440
Lewis Harper | Forum Activity | Replied: Wed, Nov 27 2019 7:28 AM

Bump

Posts 3060
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Nov 27 2019 12:45 PM

Lewis Harper:

Philana

All my resources are up to date.  I get resources all the time but this has been happening for a while now.  I just haven't reported it. The resources never populate and cause program to crash.

Hi Lewis,

I have not been able to reproduce your crash. I do have a case open and I'll let you know if the develpers need any more information.

Posts 440
Lewis Harper | Forum Activity | Replied: Wed, Nov 27 2019 1:13 PM

Thanks Philana!

Here is a screen shot

Posts 440
Lewis Harper | Forum Activity | Replied: Thu, Dec 5 2019 3:26 PM

Bump

Posts 3060
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Dec 6 2019 8:57 AM

Lewis Harper:

Bump

Lewis, as I stated earlier, I have an open case. I'll update this thread when I have more information.

Posts 440
Lewis Harper | Forum Activity | Replied: Fri, Dec 6 2019 9:19 AM

Philana

I found that when I set my content and program scaling to 100% Concordance populates as it should.  Can we get program and content scaling for the Mac fixed?

Posts 3060
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Dec 6 2019 11:36 AM

Lewis Harper:

Philana

I found that when I set my content and program scaling to 100% Concordance populates as it should.  Can we get program and content scaling for the Mac fixed?

Hi Lewis,

Thanks for this information. I'll update the case.

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