Connect code for 3 free books not working

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Posts 5315
DIsciple II | Forum Activity | Replied: Thu, Jan 2 2020 9:23 PM

I’ve never been restricted on what course I can choose. I normally just go to Logos.com, pick the course I want from the full catalogue and use the coupon code.

John Duffy:

Works for me on the free books.

Problem, though, is that the code code for the free course doesn't work. 

Is there a limitation on which courses the code will work for, just like there is a restricted set on which the free books code will work?

Posts 6898
DAL | Forum Activity | Replied: Fri, Jan 3 2020 9:40 AM

Thanks, FL! Problem solved! I got 3 great classics, including Biblico-Theological Lexicon of the NT and a Dictionary for Targum and Babilonian/Jerusalem Talmud for free!

To those wondering if FL Connect is worth subscribing to, I think it pays for itself with all the benefits you get 👍😁👌

DAL

Posts 6898
DAL | Forum Activity | Replied: Fri, Jan 3 2020 9:42 AM

DIsciple II:

I’ve never been restricted on what course I can choose. I normally just go to Logos.com, pick the course I want from the full catalogue and use the coupon code.

John Duffy:

Works for me on the free books.

Problem, though, is that the code code for the free course doesn't work. 

Is there a limitation on which courses the code will work for, just like there is a restricted set on which the free books code will work?

If the course shows as a bundle (3 courses) then the code won’t work, because it has 3 so it’s not considered as one.  That happened to me last time I tried a course showing in the benefits but it was a bundle not a single course.

DAL

Posts 496
John Duffy | Forum Activity | Replied: Fri, Jan 3 2020 9:47 AM

DAL:
If the course shows as a bundle (3 courses) then the code won’t work, because it has 3 so it’s not considered as one.  That happened to me last time I tried a course showing in the benefits but it was a bundle not a single course.

DIsciple II:
I’ve never been restricted on what course I can choose. I normally just go to Logos.com, pick the course I want from the full catalogue and use the coupon code.

Thanks Dal and DIsciple,

It is a single course, with over 400 available if I click on the link to courses from the FL Connect email. But if I go to Logos.com and browse all courses there are over 600 listed. There must be some restriction, it seems. 

Posts 496
John Duffy | Forum Activity | Replied: Tue, Jan 7 2020 2:23 PM

FL Support replied to my email: "Yes, only some courses are eligible to be used with the coupon code provided. Please make sure to choose from this list and not change the filters on the left hand side as this will add on resources that do not qualify for the code." It's a shame that the course I was waiting for isn't on the list. Aw well. I'll just have to look and choose another.

Posts 5315
DIsciple II | Forum Activity | Replied: Wed, Jan 8 2020 12:57 AM

John Duffy:

FL Support replied to my email: "Yes, only some courses are eligible to be used with the coupon code provided. Please make sure to choose from this list and not change the filters on the left hand side as this will add on resources that do not qualify for the code." It's a shame that the course I was waiting for isn't on the list. Aw well. I'll just have to look and choose another.

Never had an issue picking one from Logos.com.  Bundles are excluded which is what I would expect and would lead to a difference in numbers between the two sites. I have seen plenty of examples on these forums over the years where FL customer service gives out the wrong information because internally the left hand has not idea what the right hand is doing, but it always an honest mistake. What the truth is in this particular situation I can only go off of personal experience. Maybe one day I will find an individual course that is excluded  and my personal experience will change but it would be much simpler is FL use multiple websites in order to hide things from users but had the one website and a simply flag on products not eligible to use with the coupon code. This cloak and dagger stuff from them only builds mistrust. 

Posts 496
John Duffy | Forum Activity | Replied: Wed, Jan 8 2020 1:07 AM

DIsciple II:

Never had an issue picking one from Logos.com.  Bundles are excluded which is what I would expect and would lead to a difference in numbers between the two sites. I have seen plenty of examples on these forums over the years where FL customer service gives out the wrong information because internally the left hand has not idea what the right hand is doing, but it always an honest mistake. What the truth is in this particular situation I can only go off of personal experience. Maybe one day I will find an individual course that is excluded  and my personal experience will change but it would be much simpler is FL use multiple websites in order to hide things from users but had the one website and a simply flag on products not eligible to use with the coupon code. This cloak and dagger stuff from them only builds mistrust. 

No, the course I wanted was not a bundle. FL customer services also informed me that the course I wanted was not included within those available for using the coupon code with. It is not cloak and dagger, just a limitation on which courses can be accessed free using the FL Connect coupon code. The restriction might possibly be on just the more recent courses, I'm not sure.

Posts 5315
DIsciple II | Forum Activity | Replied: Wed, Jan 8 2020 2:38 AM

It is cloak and dagger in that they dont make it known which course fit can’t chosen, rather than disclosing that Information they are hiding it by telling to to pick from a different list. Why not be open about it, use the one list and indicate what can’t be chosen.  What they ate doing is making it cloak and dagger. 

John Duffy:

DIsciple II:

Never had an issue picking one from Logos.com.  Bundles are excluded which is what I would expect and would lead to a difference in numbers between the two sites. I have seen plenty of examples on these forums over the years where FL customer service gives out the wrong information because internally the left hand has not idea what the right hand is doing, but it always an honest mistake. What the truth is in this particular situation I can only go off of personal experience. Maybe one day I will find an individual course that is excluded  and my personal experience will change but it would be much simpler is FL use multiple websites in order to hide things from users but had the one website and a simply flag on products not eligible to use with the coupon code. This cloak and dagger stuff from them only builds mistrust. 

No, the course I wanted was not a bundle. FL customer services also informed me that the course I wanted was not included within those available for using the coupon code with. It is not cloak and dagger, just a limitation on which courses can be accessed free using the FL Connect coupon code. The restriction might possibly be on just the more recent courses, I'm not sure.

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