What's the deal with the FamilyLife Edition?

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This post has 37 Replies | 5 Followers

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Mattillo | Forum Activity | Posted: Wed, Jan 8 2020 8:59 AM

Anyone know what the deal w/ this is?  It is free (for me at least) but it doesn't list what is included.  I've heard some say it comes w/ a forced Faithlife TV subscription that you have to cancel but I don't see that under my subscriptions.  Also there is some ominous language of (didn't catch that when I snagged it): By purchasing this product I agree to have my personal information shared with FamilyLife, and for my shared personal information to be governed by FamilyLife's Privacy Policy and FamilyLife's Terms of use.

https://www.logos.com/familylife 

Posts 505
Richard Villanueva | Forum Activity | Replied: Wed, Jan 8 2020 9:26 AM

The Family Life website seems to have this mentioned in their show notes of a podcast (released today, Jan 8, 2020). I have not listened to it... but maybe I will now to see what is mentioned. If it's freely available, might be helpful to the parents in my church!

https://www.familylife.com/podcast/familylife-today/ 

Screenshot from the site...

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Denise | Forum Activity | Replied: Wed, Jan 8 2020 9:28 AM

1. Well, they gave you fair warning. Even if you failed to scan every nook and crany of the web page.

2. When you gave your personal info to FL, hopefully they told you it was not strictly Bellingham (though all their google/FB hooks, maybe irrelevant).

3. But ... they can properly pray for you (their privacy statement). Think on the bright side!

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Richard Villanueva | Forum Activity | Replied: Wed, Jan 8 2020 9:33 AM

Denise:
1. Well, they gave you fair warning. Even if you failed to scan every nook and crany of the web page.

They did link it in three separate locations, top, middle, and bottom of the site page. Worth reading through. I'm not familiar with Family Life, but I am familiar with Campus Crusade for Christ (or Cru, as it is called now...)

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NB.Mick | Forum Activity | Replied: Wed, Jan 8 2020 10:39 AM

Mattillo:
Anyone know what the deal w/ this is?  It is free (for me at least) but it doesn't list what is included.

Thanks for telling! Since it's free I took the chance and bought it. What downloaded to my library as new resources was the PD 151 Mobile Ed course (indicated by blue arrow below). I probably may have a Fathlife TV subscription now - shaded blue - haven't used that in the past, maybe I'll check it out

Since it is named "Logos Basic FamilyLife" edition I suspect that all the content in the golden box below is part of Logos Basic. 

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Gordon Jones | Forum Activity | Replied: Wed, Jan 8 2020 11:42 AM

I got the Logos 8 Basic: FamilyLife Edition Bundle because it said it was free. But now I'm noticing some unexpected things.

  • The "4-hour, interactive video course" on marriage is Mobile Ed PD151 and it isn't free for me to own, as I'd expected but, like the FaithLife TV Plus subscription, it's a temporary licence. That's fine. A temporary licence isn't necessarily without value, but I would have appreciated a clear explanation that what was being offered was a loan, not a gift. Questions naturally arise: Do I get to watch it just once and at a time of my choosing, and then it disappears? Do I have a limited time to watch it e.g. 6 months? Or is it available for the same length of time as the TV deal i.e. 3 months?

  • I have been conditioned by Logos' frequent and welcome offers of free books to just 'buy' them regardless whether I'm interested in the topic; I might not be interested in it right now, but who knows what might be important to me in the future, right? Despite the repeated "Get It Free" buttons and assurances, including "completely free!," the FamilyLife Edition Bundle isn't free: it costs you some of your personal data. Cash might not be exchanged but, unlike genuinely free resources, this isn't actually free: there's a transaction. And, for those Logos customers who automatically and gleefully click "Buy" whenever they see something advertised as free, it's not a nice feeling to later find out that they (read I) should have read the small print first. A much better button would be "I Agree" rather than "Get It Free." To be clear, this isn't a free gift. It's a quid pro quo.

  • After acquiring the bundle I accidentally hit the back button on my web browser and was surprised to see that the bundle, which was now apparently mine and confirmed as such by an email from Logos, was still available to purchase and, this time, it will cost me $14.99. For a product that is both free and already acquired, this is both odd and confusing.

 

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 8 2020 11:53 AM

All “basic“ libraries come with “temporary” licenses. You won’t “own” them, but they are free to use. 

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Gordon Jones | Forum Activity | Replied: Wed, Jan 8 2020 12:54 PM

JT (alabama24):

All “basic“ libraries come with “temporary” licenses. You won’t “own” them, but they are free to use. 

The Logos 8 Basic page indeed says that "The features, datasets, and books provided in Logos 8 Basic are “access-only”, which means you have access to them, but do not own them permanently." www.logos.com/product/168880/logos-8-basic

But the FamilyLife Edition page, to which a Logos email and the FamilyLife website links *directly*, provides no such explanationwww.logos.com/familylife 

Any "free" product ought to be free, and it should be made clear whether that means free to own, free to access for a defined period (e.g. a time-limited subscription), free to access until further notice, or whatever. Longstanding customers, power users and frequent contributers to the Logos fora might well know that Logos Basic only includes temporary licences but the more casual Logosian and in particular the new user, who Logos seeks to attract with the offer of a free Basic package, aren't likely to know this.

I don't mean to seem contentious or appear ungrateful. I adore Logos! Clarity of communication is always important.

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 8 2020 12:57 PM

I don’t disagree. Yes

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Mattillo | Forum Activity | Replied: Wed, Jan 8 2020 1:00 PM

On one hand, I'm a little upset about the sharing of data as I have always trusted Logos not to share my data BUT on the other hand it is clearly stated on the page and I have no one to blame but myself.  I should have understood that nothing is really free and there is always a catch.  I'll just have to not blindly trust Logos in the future and make sure to read things more carefully.  I read through the privacy policy of the FamilyLife links and there is a clause where you can request that your data be deleted so I'll try that but once it is out of the bag it is hard to grab all the pieces.  Oh well.

I have FL connect so I already have FLTV and I don't see anything on my subscriptions page so I'm clear there I think.  As Gordon said, I went back to look at the package again and the package now wants $14.99 which I believe is the faithlife tv price? Odd behavior for sure.

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PetahChristian | Forum Activity | Replied: Wed, Jan 8 2020 1:13 PM

There's no PDP to show Resources included, and I didn't know if I'd even get anything new I hadn't already had, so I didn't try it out.

Also a bit leery of the FL TV trial, as I wouldn't want that subscription to affect my FL Connect subscription (which already includes that benefit).

If we're to give away our data, I'd hope we could specifically see what we'd receive in return.

(Was I the only person to initially think that FamilyLife was part of Faithlife, until I followed the privacy policy link to learn that it was a completely different ministry? I had never heard of FamilyLife before this. Perhaps that distinction could be clarified on the landing page?)

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GaoLu | Forum Activity | Replied: Wed, Jan 8 2020 1:31 PM

$14 for me too and I don't have any FLTV subscription, although I have had a recent free offer subscription that has terminated.  At some point I found one $8 book available that I didn't have, but it wasn't worth paying $14.99 to get an $8 book for free and FLTV doesn't work where I live (overseas).   

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Jan Krohn | Forum Activity | Replied: Wed, Jan 8 2020 1:49 PM

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Vincent Chia | Forum Activity | Replied: Wed, Jan 8 2020 4:49 PM

Can I return this product and get my personal data back? :)

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David Wanat | Forum Activity | Replied: Wed, Jan 8 2020 4:52 PM

Vincent Chia:

Can I return this product and get my personal data back? :)

im reluctant to get the few resources I don’t already have because their personal data TOS seem a bit much.

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DAL | Forum Activity | Replied: Wed, Jan 8 2020 6:46 PM

David Wanat:

Vincent Chia:

Can I return this product and get my personal data back? :)

im reluctant to get the few resources I don’t already have because their personal data TOS seem a bit much.

That and I don’t see a detailed list of what’s included or getting since I own a lot.

DAL

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Christopher Bucklin | Forum Activity | Replied: Wed, Jan 8 2020 7:02 PM

Vincent Chia:

Can I return this product and get my personal data back? :)

I ordered it, then saw this thread, then called and had them take it off my account before I opened up logos and downloaded anything.

Posts 402
Mathew Haferkamp | Forum Activity | Replied: Thu, Jan 9 2020 9:35 AM

Hey Christopher did they say that your information was not sent to familylife?

I have talked to them today seeking the same and I am now waiting on a supervisor to call.  (because according to him "everyone" is at a meeting).

I guess buying at logos is buyer beware from now on!!!

Posts 326
Chrisser | Forum Activity | Replied: Thu, Jan 9 2020 9:37 AM

Hi this said it cost me nothing. I just wanted those free books and there's no indication anywhere i have a recurring subscription. faithlife tv will run out but i think I keep the books. It does not show and subscriptions. please respond faithlife. 

Posts 326
Chrisser | Forum Activity | Replied: Thu, Jan 9 2020 9:44 AM

Does temporary = permanent access but not ownership? Honestly that works for me.

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