A better refund system

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This post has 6 Replies | 4 Followers

Posts 43
David Emme | Forum Activity | Posted: Thu, Mar 19 2020 12:28 AM

I don't know if anyone over at Faithlife ever understood we are in the year 2020...kind of remind me of the Daniel Amos Song, "It's the 80's, so where's the rocket packs" 

Why does it take four to six weeks to get a refund? 

When we pay-don't take four to six weeks to take the money out of our current-done instantly. I can only think this is a practice similar to other companies. Do you know how long it takes to cancel a Vonage account-last I remember a month or two and think the reason is to make it so inconvenient, you actually see a lot of customers change their mind and keep it just fpor that reason...customer for life. This is what I think is going on here. They really do not want to refund your money so you will get it in four to six weeks.

Also, I am living in a foreign country now where it is cost prohibitive to make calls to the united states. But in a return email to me, was told I have to call for this to happen. Why? You could not do it with email? Or some function and buttons that could be accessed online?

So what is faith life going to do to take care of my refund. Somethings need to get a lot better to be convenient for the customer. 

What I want to get a refund for? Lexham Context Commentary..It is very simplistic and really does not get into issues about interpreting in context of passages. Please, can someone tell me what the context of Acts 2:38 is? Could it be about Jesus talking about Baptism in Acts chapter One? Could it? Chapter and verse divisions are not inspired and one of the things I noticve-sometimes, chapter divisions does seperate understanding of the tyext in context with the rest of the book sometimes. Who ever thought of Going to Acts 1 to understand Baptism of Acts 2:38? By the way-when taken into consideration, it also answers the baptism questions in the great commission at the end of the gospels-particular to the Mark passage about baptism.

Thanks for letting me ramble on.

Posts 1070
William Gabriel | Forum Activity | Replied: Thu, Mar 19 2020 6:08 AM

I agree that it seems like they’ve made it inconvenient to discourage it. They’re probably most afraid of making “free renting” of resources too easy. Anyway, I was going to suggest finding a voip provider like Google Voice to do your phone call so you can call for free.

Posts 9
Michael Wert | Forum Activity | Replied: Thu, Mar 19 2020 6:47 AM

The link below is about VF, however twords the end of this presentation Moe talks about using the Lexham Context Commentary.  He gives, I would thing good direction on finding the context.  I do not have this commentary and was hoping to get the 20% discount but it no longer is available.  See if it helps.

https://mpseminars.com/course/webinar-visual-filters/

Mike

Posts 10953
Denise | Forum Activity | Replied: Thu, Mar 19 2020 6:52 AM

I agree the refund system is both antiquated (process) and hard on FL assignees. 'We have several great sales today ...'.

But, I'd say I'm a professional FL refunder, in-between downloads that didn't download, and a few purchases that turned out 'not'. And uniformly, the refund comes thru between a few hours later and a day later (I view the FL message as 'oh, good, money to spend!!).

My guess, there must be something 'else' slowing the OP's refunds?

"I didn't know God made honky tonk angels."

Posts 2574
Jan Krohn | Forum Activity | Replied: Thu, Mar 19 2020 7:10 AM

I've been using Callcentric (www.callcentric.com) for a long time. I don't think you can get any cheaper. No monthly fees, 2 cents per minute for outgoing calls, and (optional) $1 per month for a domestic US phone number to receive calls. Many subscription plans available too.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 3892
Mattillo | Forum Activity | Replied: Mon, Mar 23 2020 6:05 AM

It must be a foreign thing as I've always had great responses with refunds.  I usually call because e-mail is really slow with CS.   I normally see the refund in a week.

Posts 99
Lee Gordon | Forum Activity | Replied: Mon, Mar 23 2020 2:58 PM

David Emme:

I don't know if anyone over at Faithlife ever understood we are in the year 2020...kind of remind me of the Daniel Amos Song, "It's the 80's, so where's the rocket packs" 

Why does it take four to six weeks to get a refund? 

When we pay-don't take four to six weeks to take the money out of our current-done instantly. I can only think this is a practice similar to other companies. Do you know how long it takes to cancel a Vonage account-last I remember a month or two and think the reason is to make it so inconvenient, you actually see a lot of customers change their mind and keep it just fpor that reason...customer for life. This is what I think is going on here. They really do not want to refund your money so you will get it in four to six weeks.

Also, I am living in a foreign country now where it is cost prohibitive to make calls to the united states. But in a return email to me, was told I have to call for this to happen. Why? You could not do it with email? Or some function and buttons that could be accessed online?

So what is faith life going to do to take care of my refund. Somethings need to get a lot better to be convenient for the customer. 

What I want to get a refund for? Lexham Context Commentary..It is very simplistic and really does not get into issues about interpreting in context of passages. Please, can someone tell me what the context of Acts 2:38 is? Could it be about Jesus talking about Baptism in Acts chapter One? Could it? Chapter and verse divisions are not inspired and one of the things I noticve-sometimes, chapter divisions does seperate understanding of the tyext in context with the rest of the book sometimes. Who ever thought of Going to Acts 1 to understand Baptism of Acts 2:38? By the way-when taken into consideration, it also answers the baptism questions in the great commission at the end of the gospels-particular to the Mark passage about baptism.

Thanks for letting me ramble on.

I just sent in for a refund by email, and it was granted. It says it will show up in your account in 7-10 business days. Not sure why some people think it takes a month to get a refund, or that you have to call by phone.

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