Logos Servers OK?? Books Not Downloading, Can't Look at Orders

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This post has 16 Replies | 3 Followers

Posts 3733
BillS | Forum Activity | Posted: Wed, Apr 1 2020 11:32 AM

Is anyone else having trouble (11:30am PDT)? 

I have a receipt for the 3 free books I ordered, but they won't download. Worse, it's downloaded & indexed the same 6 or 7 resources 3 times, now. 

When I Update Resources, it shows No Updates Available (3x so far), yet the 3 purchases don't show in the catalog. So I went to Logos.com & attempted to look at my orders. The response is a Gateway Timeout.

Anyone else having trouble?

Grace & Peace,
Bill


MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
Fire 10HD 64GB 7th Gen

Posts 1142
Juanita | Forum Activity | Replied: Wed, Apr 1 2020 11:36 AM

I cannot access Logos.com to check out April’s monthly sale.

Posts 2304
David Thomas | Forum Activity | Replied: Wed, Apr 1 2020 11:37 AM

BillS:
Anyone else having trouble?

I've been getting a 504 Gateway Time-out when trying to view order history

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 29256
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Apr 1 2020 11:39 AM

Nothing recorded (yet!): 

https://status.faithlife.com 

macOS, iOS & iPadOS | Logs |  Install

Posts 33
LogosEmployee
Natalie Winburn | Forum Activity | Replied: Wed, Apr 1 2020 11:41 AM

David Thomas:

BillS:
Anyone else having trouble?

I've been getting a 504 Gateway Time-out when trying to view order history

I'm sorry for the inconvenience. We're aware of some issues across our websites right now, and we're working hard to get it fixed. We'll keep you updated. Thanks for your patience. 

Posts 4468
Mattillo | Forum Activity | Replied: Wed, Apr 1 2020 11:50 AM

Same for me. Started an hour ago or so when I tried to access my wishlist to no avail then it  all went down. 

Posts 3733
BillS | Forum Activity | Replied: Wed, Apr 1 2020 11:58 AM

Natalie Winburn:
I'm sorry for the inconvenience. We're aware of some issues across our websites right now, and we're working hard to get it fixed. We'll keep you updated. Thanks for your patience. 

Thank you for the quick response!

Grace & Peace,
Bill


MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
Fire 10HD 64GB 7th Gen

Posts 2771
Jan Krohn | Forum Activity | Replied: Wed, Apr 1 2020 12:25 PM

Too many users stuck at home bored, waiting for the free books, just to grab them all at the same time!?

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 41
Alan | Forum Activity | Replied: Wed, Apr 1 2020 12:36 PM

It might be users downloading the new Carta collection.

https://community.logos.com/forums/t/189744.aspx 

Posts 4468
Mattillo | Forum Activity | Replied: Wed, Apr 1 2020 12:49 PM

Alan:

It might be users downloading the new Carta collection.

https://community.logos.com/forums/t/189744.aspx 

OR it could be God punishing them for their lies :)

Posts 8005
DAL | Forum Activity | Replied: Wed, Apr 1 2020 1:12 PM

Mattillo:

Alan:

It might be users downloading the new Carta collection.

https://community.logos.com/forums/t/189744.aspx 

OR it could be God punishing them for their lies :)

😂😂😂 You gotta admit it, though, this was the best April Fool’s Day joke of all jokes! 😂😂😂

DAL

Posts 19191
Rosie Perera | Forum Activity | Replied: Wed, Apr 1 2020 1:14 PM

I'm getting an Internal Server Error when going to the Logos home page (sometimes I can get through, but usually not).

Posts 362
Charlene | Forum Activity | Replied: Wed, Apr 1 2020 1:39 PM

I'm getting the 504 Gateway Time-out. I made it to the Logos website, but then once I clicked on my cart, same message as before.

Posts 494
Jonathan Bradley | Forum Activity | Replied: Wed, Apr 1 2020 2:05 PM

I've been having issues with visual copy

Posts 3733
BillS | Forum Activity | Replied: Wed, Apr 1 2020 3:28 PM

Natalie Winburn:
I'm sorry for the inconvenience. We're aware of some issues across our websites right now, and we're working hard to get it fixed. We'll keep you updated. Thanks for your patience.

Update 3:30pm - my problem is now solved. Books downloaded.

Thanks!

Grace & Peace,
Bill


MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
Fire 10HD 64GB 7th Gen

Posts 4468
Mattillo | Forum Activity | Replied: Wed, Apr 1 2020 3:47 PM

Most seems to be working but I still cannot access my wishlist nor add to it

Posts 3051
Doc B | Forum Activity | Replied: Wed, Apr 1 2020 7:28 PM

Something about a virus or something...

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

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