Bug: "Problem loading this content"

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This post has 3 Replies | 1 Follower

Posts 563
Brad | Forum Activity | Posted: Sun, Apr 5 2020 7:35 PM

I was able to search for the "Faith Working Through Love" course on my the Faithlife TV app on my Apple TV.  It came right up in my search results and I was able to select the course and display the summary description. However, when I click "Play All" or any of the individual video segments, the only thing that displays on the screen is "There's a problem loading this content."  

It looks like the problem is not device specific, because when I try to play any of the the content from the same course at faithlifetv.com I get additional error messages, as seen in this screen shot:

Posts 3
Lawrence Em | Forum Activity | Replied: Mon, Apr 6 2020 7:07 AM

Hi Brad,

Sorry for the inconvenience caused by this issue and thanks for reporting the problem to us!  We will be looking into this.

Posts 3
Lawrence Em | Forum Activity | Replied: Mon, Apr 6 2020 1:20 PM

Brad, the issue has been resolved now; you should be able to watch it.  Let us know if you run into any other problems.

Posts 563
Brad | Forum Activity | Replied: Mon, Apr 6 2020 10:54 PM

Thank you for the quick response, Lawrence.  The videos did indeed play tonight.  

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