Page 1 of 1 (7 items)
This post has 6 Replies | 1 Follower

Posts 28358
Forum MVP
JT (alabama24) | Forum Activity | Posted: Mon, Apr 13 2020 10:00 AM

I am unable to purchase this book. When I click on "place order," the page refreshes. 

OSX & iOS | Logs |  Install

Posts 28358
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Apr 14 2020 8:39 AM

Bump! 

OSX & iOS | Logs |  Install

Posts 32
LogosEmployee
Carla S. | Forum Activity | Replied: Tue, Apr 14 2020 9:11 AM

Hi JT, we are sorry to hear that you are having this trouble in making a purchase.  You can try using a different browser as not all are compatible with our site.  Perhaps using an incognito window or private browsing session might help you get past any browser extensions that may be causing the issue.  If that does not help, you can always reach out to our Sales Team using the information showing at https://www.logos.com/contact and they can help you in making any purchase on your account!

Posts 3879
Mattillo | Forum Activity | Replied: Tue, Apr 14 2020 10:12 AM

Sorry I didn't notice this earlier but I was able to purchase it on the day I posted it using Safari.

Posts 28358
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Apr 14 2020 12:29 PM

Carla S.:
You can try using a different browser as not all are compatible with our site.

I am on Mac. I was using "safari," which is the default browser. It is the only browser I have ever used to make purchases. I did try Chrome, with no success. I also tried using my phone, but again, no luck. I am unable to make purchases. I tried a different book, but no luck either. 

OSX & iOS | Logs |  Install

Posts 10733
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Apr 14 2020 1:00 PM

JT (alabama24):
I tried a different book, but no luck either. 

Perhaps FL thinks you are spending too much and is just seeking to save you from yourself Hmm Stick out tongue

Posts 28358
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Apr 14 2020 1:02 PM

Well, I figured it out while talking with sales. It was on my end. I have been sick and forgot to pay my credit card (which is always paid off at the end of the month). 

It would be helpful if FLEB said something like "credit declined" so that the user knows why the page is refreshing without the transaction going through! 

OSX & iOS | Logs |  Install

Page 1 of 1 (7 items) | RSS